Delta Hotels by Marriott Richmond Downtown

Hotels
•
Delta
8.8 (392 reviews)
555 East Canal Street , Richmond , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Dirty rooms
High parking fees
Food quality inconsistencies

Categories

Cleanliness
7.15
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
10
Overall the staff was friendly and accommodating, despite some negative feedback.
Location
9.15
Convenient location but noted safety concerns at night.
Room Quality
8.15
Mixed feedback on room condition; some rooms were not well kept.
Amenities
9.15
Good amenities like parking and pools, though some issues were mentioned.
Value for Money
8.15
Complaints about overpricing and additional fees for parking.
Food and Beverage
8.65
Mixed reviews about food quality at the restaurant.
Overall Experience
10
Despite some issues, many guests expressed a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:42

Property Description

Luxurious Downtown Hotel Overlooking James River

Sauna and Indoor Pool: Unwind in our sauna or take a refreshing dip in the indoor pool and hot tub.

Convenient Amenities: Each room is equipped with a microwave, refrigerator, work desk, and coffee-making facilities for your comfort.

Dining Options and More: Indulge in delicious meals at the on-site restaurant, grab snacks at the pantry, or relax with Starbucks Coffee at the lounge.

Experience the best of Richmond at Delta Hotels by Marriott Downtown. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 24 per day.

Location

Guest Reviews

8.8
Based on 392 reviews
Cleanliness: 7.15
Service: 10
Location: 9.15
Room Quality: 8.15
Amenities: 9.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 10
C
Carolyn • family_with_children • us
4
2026-03-02 • via Nuitee
J
je1058 • Business • Fredericksburg, Virginia
8
Decent Stay
Pros:

I visit Richmond often for work and need to stay for more than a day when I do and I usually stay at the Marriott in Downtown or stay at the Marriott in Short Pump. This time I decided to give this Delta a try.

Customer service from all the staff I encountered was great! Very professional and friendly. Checking in was spot-on, the lady checking me in was helpful and courteous and explained the Pantry (their version of the lounge). She also put me in a huge room, as an upgrade.

The property’s common areas were nice, clean, and well-maintained. The room seemed decent, but is in need of being updated. It appears to be partially updated, but it’s rather oddly configured and there was some appointments that were definitely dated or needing replacement, due to stains/overuse. The shower basin was one of them, it had nasty big black stains all over it. The counter in the sink area of the bathroom was not very useable, even though it was long, as it was too narrow to sit my toiletry bag on. There was an oddly placed mini fridge in the middle of the floor in the living room area of the room, which should probably have been inside a cabinet. There was a kitchenette style cabinet/counter system, where they should put a fridge, but instead they had lots of drawers and cabinets which were all empty – so why would this be in a hotel room? The positive of the room was the TV working great and the HVAC working nicely and not being too loud.

The Pantry was pretty nice. I stopped in it twice, once for late afternoon snacks and it was fully stocked with a nice selection of snacks and drinks. Then again very early the next morning for coffee and I noticed they put out bagels (which were individually wrapped), butter, a toaster, and items that were nice breakfast snacks to enjoy with coffee. It was decent. Though, I’m not a fan of these coffee machines with the touchscreens… they don’t consistently make a decent cup of coffee.

Overall, it was a decent stay. But coming back, I think I’ll stay at the main Marriott instead.

2026-01-23 • via Tripadvisor
C
CHRISTOPH RUDOLPH • extended_group • ch
9
2026-01-19 • via Nuitee
C
Claudia • solo_traveller • us
10
2026-01-16 • via Nuitee
T
Tameka • solo_traveller • us
10
Excellent
Pros:

Enjoyed all amenities including the restaurant, pool, and the shuttle service. The staff were very friendly.

Cons:

N/A

2026-01-16 • via Nuitee
G
Gail • couple • gb
6
Would not stay again due to additional parking costs
Pros:

Staff were very polite. Common areas clean and modern

Cons:

We had to pay $26 every day to park in the hotel’s own car park!
The whole hotel was cold and we had to request an extra heater for our room.
Furniture in the bedrooms was dated and mismatched but clean

2026-01-08 • via Nuitee
S
Stefan • couple • ro
10
Amazing Hotel
Pros:

We had an amazing corner suite, full of windows from which we could see the great panorama of the city, the room was well equipped, parking was convenient and staff was friendly and nice. Amazing hotel

Cons:

-

2026-01-03 • via Nuitee
S
Sarah • couple • us
6
Pros:

Nice location, quick check in and check out procedures

Cons:

The swimming pool and hot tub were both cold. Parking in the hotel garage was expensive ($26/day)

2025-12-31 • via Nuitee
J
John • couple • us
3
Unhappy with the stay.
Pros:

Not much.

Cons:

The room was dirty. The sheets had stains or weren’t washed. The windows were leaking water inside. And many more.

2025-12-31 • via Nuitee
B
Bernd Etzler • solo_traveller • de
7
Pros:

Zimmer waren in Ordnung.

Cons:

Es gab fast überall leichten Chlorgeruch.
Parken war auch nicht gerade billig.

2025-12-30 • via Nuitee
M
Miense • family_with_children • us
7
The staff at the front desk were very friendly, but the room wasn’t well kept.
Pros:

The location, the staff, clean and welcoming entrance and free parking!

Cons:

The shower was clogged (the water rose half way after 1 shower), there was dried pee on our toilet seat, we couldn’t leave the parking lot with our key at 10am when checking out (we had to go back inside and ask for help getting out), and the 2 full beds were too small for 4 people.

2025-12-26 • via Nuitee
T
Tatiana • extended_group • us
9
2025-12-22 • via Nuitee
D
Dana • couple • us
10
2025-12-20 • via Nuitee
A
Asha • couple • us
9
2025-12-07 • via Nuitee
B
Brandon • solo_traveller • us
9
2025-12-06 • via Nuitee
K
Kimberly • solo_traveller • us
9
Good staycation
Pros:

On site parking

Cons:

Could hear shower or hair dryer from other room and lots of doors slamming

2025-11-30 • via Nuitee
J
Jachaia • solo_traveller • us
10
2025-11-23 • via Nuitee
Q
Quest62894067751 • Family
10
Hotel of choice
Pros:

Great hotel! Good location, easy access to local and close-by tourist attractions. Clean, bright interior; very helpful, professional and courteous staff. Good security features - room key required to access parking garage and hotel elevators; safe in room.

2025-11-22 • via Tripadvisor
H
hookheath • Family • Forest City, North Carolina
10
Where to Stay in Richmond VA
Pros:

One beautiful hotel. Right in the center of one of our favorite cities. The rooms are superb and the service, second to none. If you are staying in Richmond, we suggest you consider the Delta Hotel. It's pricey but well worth it

2025-11-17 • via Tripadvisor
G
George • couple • us
8
Nice hotel
Pros:

Location, large room, nice pool

Cons:

Pay for parking, no breakfast

2025-11-16 • via Nuitee