Delta Hotels by Marriott Richmond Downtown

Hotels
•
Delta
8.8 (392 reviews)
555 East Canal Street , Richmond , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Free beach shuttle
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Dirty rooms
High parking fees
Food quality inconsistencies

Categories

Cleanliness
7.15
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
10
Overall the staff was friendly and accommodating, despite some negative feedback.
Location
9.15
Convenient location but noted safety concerns at night.
Room Quality
8.15
Mixed feedback on room condition; some rooms were not well kept.
Amenities
9.15
Good amenities like parking and pools, though some issues were mentioned.
Value for Money
8.15
Complaints about overpricing and additional fees for parking.
Food and Beverage
8.65
Mixed reviews about food quality at the restaurant.
Overall Experience
10
Despite some issues, many guests expressed a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:42

Property Description

Luxurious Downtown Hotel Overlooking James River

Sauna and Indoor Pool: Unwind in our sauna or take a refreshing dip in the indoor pool and hot tub.

Convenient Amenities: Each room is equipped with a microwave, refrigerator, work desk, and coffee-making facilities for your comfort.

Dining Options and More: Indulge in delicious meals at the on-site restaurant, grab snacks at the pantry, or relax with Starbucks Coffee at the lounge.

Experience the best of Richmond at Delta Hotels by Marriott Downtown. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 24 per day.

Location

Guest Reviews

8.8
Based on 392 reviews
Cleanliness: 7.15
Service: 10
Location: 9.15
Room Quality: 8.15
Amenities: 9.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 10
C
CHRISTOPH RUDOLPH • extended_group • ch
9
2026-01-19 • via Nuitee
T
Tameka • solo_traveller • us
10
Excellent
Pros:

Enjoyed all amenities including the restaurant, pool, and the shuttle service. The staff were very friendly.

Cons:

N/A

2026-01-16 • via Nuitee
C
Claudia • solo_traveller • us
10
2026-01-16 • via Nuitee
G
Gail • couple • gb
6
Would not stay again due to additional parking costs
Pros:

Staff were very polite. Common areas clean and modern

Cons:

We had to pay $26 every day to park in the hotel’s own car park!
The whole hotel was cold and we had to request an extra heater for our room.
Furniture in the bedrooms was dated and mismatched but clean

2026-01-08 • via Nuitee
S
Stefan • couple • ro
10
Amazing Hotel
Pros:

We had an amazing corner suite, full of windows from which we could see the great panorama of the city, the room was well equipped, parking was convenient and staff was friendly and nice. Amazing hotel

Cons:

-

2026-01-03 • via Nuitee
J
John • couple • us
3
Unhappy with the stay.
Pros:

Not much.

Cons:

The room was dirty. The sheets had stains or weren’t washed. The windows were leaking water inside. And many more.

2025-12-31 • via Nuitee
S
Sarah • couple • us
6
Pros:

Nice location, quick check in and check out procedures

Cons:

The swimming pool and hot tub were both cold. Parking in the hotel garage was expensive ($26/day)

2025-12-31 • via Nuitee
B
Bernd Etzler • solo_traveller • de
7
Pros:

Zimmer waren in Ordnung.

Cons:

Es gab fast überall leichten Chlorgeruch.
Parken war auch nicht gerade billig.

2025-12-30 • via Nuitee
M
Miense • family_with_children • us
7
The staff at the front desk were very friendly, but the room wasn’t well kept.
Pros:

The location, the staff, clean and welcoming entrance and free parking!

Cons:

The shower was clogged (the water rose half way after 1 shower), there was dried pee on our toilet seat, we couldn’t leave the parking lot with our key at 10am when checking out (we had to go back inside and ask for help getting out), and the 2 full beds were too small for 4 people.

2025-12-26 • via Nuitee
T
Tatiana • extended_group • us
9
2025-12-22 • via Nuitee
D
Dana • couple • us
10
2025-12-20 • via Nuitee
A
Asha • couple • us
9
2025-12-07 • via Nuitee
B
Brandon • solo_traveller • us
9
2025-12-06 • via Nuitee
K
Kimberly • solo_traveller • us
9
Good staycation
Pros:

On site parking

Cons:

Could hear shower or hair dryer from other room and lots of doors slamming

2025-11-30 • via Nuitee
J
Jachaia • solo_traveller • us
10
2025-11-23 • via Nuitee
G
George • couple • us
8
Nice hotel
Pros:

Location, large room, nice pool

Cons:

Pay for parking, no breakfast

2025-11-16 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

Fabulous king bed, very modern and super clean room. My view was amazing. I enjoyed the pool and hottub. Was very happy to see a filtered water station next to the ice maker.

2025-11-10 • via Nuitee
T
Takeeda • solo_traveller • us
10
Exceptional stay
Pros:

Very nice clean & secure!

Cons:

Can’t say anything bad about the property!

2025-10-16 • via Nuitee
M
Michael • solo_traveller • us
10
2025-10-12 • via Nuitee
S
Shataya
2
Pros:

The sheets where covered in pee stains

2025-10-12 • via Nuitee