Delta Hotels by Marriott Richmond Downtown

Hotels
•
Delta
8.8 (427 reviews)
555 East Canal Street , Richmond , US
+1 804-788-0900

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Dirty rooms
High parking fees
Food quality inconsistencies

Categories

Cleanliness
7.15
Several reviews mentioned dirty rooms and issues with cleanliness.
Service
10
Overall the staff was friendly and accommodating, despite some negative feedback.
Location
9.15
Convenient location but noted safety concerns at night.
Room Quality
8.15
Mixed feedback on room condition; some rooms were not well kept.
Amenities
9.15
Good amenities like parking and pools, though some issues were mentioned.
Value for Money
8.15
Complaints about overpricing and additional fees for parking.
Food and Beverage
8.65
Mixed reviews about food quality at the restaurant.
Overall Experience
10
Despite some issues, many guests expressed a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:42

Property Description

Luxurious Downtown Hotel Overlooking James River

Sauna and Indoor Pool: Unwind in our sauna or take a refreshing dip in the indoor pool and hot tub.

Convenient Amenities: Each room is equipped with a microwave, refrigerator, work desk, and coffee-making facilities for your comfort.

Dining Options and More: Indulge in delicious meals at the on-site restaurant, grab snacks at the pantry, or relax with Starbucks Coffee at the lounge.

Experience the best of Richmond at Delta Hotels by Marriott Downtown. Book now for a memorable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RIC

Location

Guest Reviews

8.8
Based on 427 reviews
Cleanliness: 7.15
Service: 10
Location: 9.15
Room Quality: 8.15
Amenities: 9.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 10
L
Latoya • couple • us
1
They are thrives along with booking.com
Pros:

I didn’t like anything about the property the property sold from me with the help of booking.com

Cons:

I didn’t like anything about the property the property sold from me with the help of booking.com

2026-09-14 • via Nuitee
A
Amayah • couple • us
5
It was subpar.
Pros:

The hotel bar staff was very nice, the food was great.

Cons:

Housekeeping didn’t come to my room at all, even though I called and requested at 8am on 9/4. I came back from my event at 9pm and they never came leaving me with a stripped bed and no sheets, no refreshed towels. I had to call again for them to bring me new sheets. The water was also cold in my room, though I didn’t bring it to their attention until the end of my stay.

2026-09-09 • via Nuitee
R
Robert • couple • us
9
2026-09-08 • via Nuitee
T
Theresa • couple • us
2
I will never stay there again
Pros:

There is no breakfast unless you pay?

Cons:

Everything

2026-08-31 • via Nuitee
S
Savas • solo_traveller • de
4
Liegt direkt neben der Autobahn! Drumherum gibt es es nichts! Downtown = Ghosttown
Pros:

Saubere Anlage. Etwas in die Jahre gekommen aber Gut.

Cons:

Liegt direkt neben der Autobahn :(

2026-08-15 • via Nuitee
R
Robbin • solo_traveller • us
5
2026-08-09 • via Nuitee
T
Tawanda • solo_traveller • us
7
2026-07-14 • via Nuitee
C
Cockerham • couple • us
10
2026-07-12 • via Nuitee
8
828nusratb • Business
10
Great stay Delta Hotels Richmond Downtown
Pros:

The hotel was in a great location close to the Richmond Convention Center. Hotel was clean and comfortable and shuttle service to the Center was provided. But Amber at the front desk really made our stay a 5 star rating. She went out of her way to help with a booking issue we had and made sure it was taken care of. She was absolutely lovely and friendly and deserves 5 ⭐️’s herself

2026-07-08 • via Tripadvisor
J
Jason • couple • us
10
Pros:

Friendly staff clean room good service

2026-07-07 • via Nuitee
N
Nekya • couple • us
10
2026-07-03 • via Nuitee
S
Shira_K_2011 • Solo travel • Jerusalem, Jerusalem District
10
Great Experience, friendliest staff!
Pros:

Great Experience! From the moment you step in you are greeted with smiles and warm welcomes, and that continues throughout the stay. The rooms are very clean and the bed was super comfortable. They offer a few free bottles of water during my stay. There is a bus stop 1-2 minutes walk away (free buses!) and they offer a shuttle service within a close radius (I didn't use the shuttle so I can't comment on that). Be aware that the hotel is a bit off the main areas - it's safe and clean but there aren't a lot of stores or restaurants close by. But it's about 5 minutes walk to a few pubs/restaurants.

The pool is small, and indoors, and the area around the pool is also small, it wasn't crowded when I was there ( I was the only person using it). There are towels and water by the pool and a few chairs (not lounge chairs), and a small whirlpool.

2026-06-27 • via Tripadvisor
D
Diane • couple • us
8
It was a great stop on our two day long trip to the outer banks.
Pros:

Easy on off highway

2026-06-10 • via Nuitee
T
Tameka • solo_traveller • us
10
2026-06-06 • via Nuitee
J
Jet49659104226 • Business
10
Great experience!!
Pros:

Gary the shuttle driver is incredible. Every suggestion he made was the best food abs treats we had!! What a great service to offer in a 2 mile radius. He literaaly made our trip!!

2026-06-03 • via Tripadvisor
M
Mekie • solo_traveller • us
3
2026-06-02 • via Nuitee
Q
Q945ECkellyc • Family
10
Perfect Stay in the City
Pros:

What a DELIGHTFUL stay!!!! I was greeted at the door by the most helpful and genuinely kind helper ( Miss Jeannie)??? The hotel was Exactly where I needed it to be, the parking deck was supremely convenient, the room was comfortable…all of our needs met!!!! We will be back soon!!!!

2026-05-26 • via Tripadvisor
C
Carmen • family_with_children • us
10
2026-05-26 • via Nuitee
J
jlechelt • Family • Leesburg, Loudoun County, Virginia
10
Great staff. Comfy beds.
Pros:

We really like the location in the city. The staff here are wonderful and the beds are super comfortable.

2026-05-16 • via Tripadvisor
K
Kayla • extended_group • us
9
2026-05-11 • via Nuitee