Sheraton Suites Chicago O'Hare

Hotels
Sheraton
8.7 (1871 reviews)
6501 North Mannheim Road , Rosemont , us

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient shuttle service
Clean and spacious rooms
Cons:
Breakfast not included
Issues with check-in process

Categories

Cleanliness
8.71
Guests reported clean and spacious rooms, which is a positive aspect of their experience.
Service
9.28
The staff, especially Tammy and Eri, were repeatedly mentioned as friendly and helpful, contributing positively to the experience.
Location
9.22
The hotel's proximity to O'Hare airport and shuttle convenience was frequently praised.
Room Quality
8.47
Rooms were noted as large and comfortable, although there were mentions of issues with check-in.
Amenities
8.7
The hotel offered good amenities such as shuttle service, though some guests were surprised by additional charges for breakfast.
Value for Money
8.66
Guests generally felt that the rates were reasonable for the comfort and convenience offered.
Food and Beverage
7.71
Breakfast was not included and guests noted it as a downside.
Overall Experience
8.88
Overall feedback was positive, highlighting a willingness to return and recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:20

Property Description

Convenient Location and Transportation
Situated just a mile from Allstate Arena and a quick 5-minute drive from Chicago O'Hare International Airport, the Sheraton O'Hare offers complimentary shuttle service to and from the airport, ensuring a hassle-free stay.

Spacious Suites and Dining Options
Each room at the Sheraton O'Hare features modern amenities such as a refrigerator and a flat-screen TV, while the suites boast a separate living area and sofa bed for added comfort. Guests can enjoy on-site dining at the restaurant and lounge, serving meals throughout the day.

Nearby Attractions and Shopping
With downtown Chicago and iconic Wrigley Field a short 30-minute drive away, and the popular Woodfield Mall just 20 minutes from the hotel, guests can easily explore the city and indulge in shopping sprees during their stay.

Book your stay at Sheraton O'Hare for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please be advised minimum check-in age is 21 years or older.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in the hotel rooms and costs USD 4.95 per 24 hours.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 39 per day.

Location

Guest Reviews

8.7
Based on 1871 reviews
Cleanliness: 8.71
Service: 9.28
Location: 9.22
Room Quality: 8.47
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 7.71
Overall Experience: 8.88
D
Deanna solo_traveller us
10
Great location, comfortable, early check in and late check out
Pros:

Very close to airport , early check in, late check out and big rooms

Cons:

My only complaint would be the water didn’t get as hot as I’d like . ( I like to burn my skin off)

2026-03-12 via Nuitee
I
I-TA couple tw
8
2026-03-08 via Nuitee
M
Matas couple ie
10
2026-03-05 via Nuitee
J
Julien couple fr
9
Very good
Pros:

-

Cons:

Very good, by the airport
Friendly staff, clean, shuttle to the airport

2026-03-02 via Nuitee
S
steen solo_traveller dk
7
OK hotel, når man skal overnatte tæt på Ohare.
Pros:

Jeg var lovet værelse med badekar. Det var i bestillingen. Jeg bad receptionisten tjekke, men alligevel gav han mig et værelse uden. Jeg fik sen check out, men så virkede nøglerne ikke længere. Endnu en tur ned i receptionen. Men ellers ok. Fint stor værelse.

2026-02-28 via Nuitee
X
X1739QZmarkm Business
10
Absolutely Amazing!!!
Pros:

The Pittsburgh Paints Company just wrapped up their first Midwest Division Sales Meeting and we couldn't have made a better choice of who to host. We had colleagues from all over the Midwest including our leadership team from Atlanta and Pittsburgh and you hit it out of the park. Accommodations, parking, meeting rooms, etc, were all superior, but the people are what sets you apart from other venues I've been to for events like this in my 35-year career. Special shout out to Food & Beverage. Mary, Therese, Julie, Salvador, Anul with the cool looking chef hat and the rest of that team crushed. Would recommend you all every day of the week and twice on Sundays. Thanks for the all the kindness, all the smiles and overall awesomeness!!!

2026-02-25 via Tripadvisor
E
Evdokimov solo_traveller ru
10
2026-02-23 via Nuitee
S
Silvana couple us
8
Pros:

The room is big. The restaurant is very nice for dinner and breakfast 👍🏻!

Cons:

If In Room slippers can be provided, it will be much much better.

2026-02-23 via Nuitee
B
Barbara couple us
10
Love the room size, cleanliness, airport shuttle, restaurant
Pros:

Love the room and ambiance

Cons:

Perfect stay

2026-02-23 via Nuitee
F
feyzullah couple tr
8
2026-02-22 via Nuitee
F
feyzullah couple tr
9
2026-02-22 via Nuitee
4
424ahmada Solo travel
10
A+ Experience and Staff
Pros:

I’ve been living out of Marriott Bonvoy properties for the past six years, and Sheraton Suites Chicago O’Hare is one of my all-time favorites.

The service is exceptional, starting with GM Russell John and his outstanding team — Tammy, Nelly, Bryan, Augsto, Anda, Bibi, Oksana, Tanya, Loraine, Vadym, Yulia, Viktoriia, Eriselda, Emely, Uliana, and Alex. During my last stay (40+ days), they made me feel completely at home. Check-in was seamless, the property was consistently spotless, and every request, from WiFi to food recommendations to extending my stay, was handled with professionalism and care. Tammy and her team especially stood out for their proactive communication, attention to detail, and warm care.

The open-air lobby is beautiful and welcoming, with a restaurant/bar offering made-to-order breakfast and plenty of space to work. All rooms are true suites with a separate living room and bedroom; the corner suites are particularly spacious with great natural light.

Free shuttle service to/from O’Hare, plus nearby restaurants and a Target, make it incredibly convenient.

Highly recommend, A+ staff and experience.

2026-02-11 via Tripadvisor
S
Samuel solo_traveller il
9
Pros:

This hotel was great. Rooms are big and spacious, the location is actually close to O'hare (especially given most airport hotels at O'hare aren't close to O'hare at all). The staff were friendly, and the shuttle was on time.

2026-02-11 via Nuitee
T
TrailBlazer535160 Family
10
Exceptional Customer Service
Pros:

Front desk representative, Nelly D. provided above and beyond customer service.
I approached the front desk and asked if there was an area where I could print something. Nelly immediately said, I can help you with that! She was both professional, friendly, and extremely accommodating. Kudos to Nelly for taking care of my need, making my life easier. 10/10!

2026-02-09 via Tripadvisor
P
Paul solo_traveller gb
9
2026-02-08 via Nuitee
S
Steph couple us
10
Pros:

Proximity to airport, comfort, safety, cleanliness

Cons:

Nothing

2026-01-31 via Nuitee
S
Steph couple us
10
2026-01-31 via Nuitee
T
Theodore solo_traveller us
6
2026-01-30 via Nuitee
H
H6841PNheathern Business
10
Amazing stay
Pros:

The entire staff has been amazing and so helpful! I want to give special recognition to their supervisor, Tammy, who was truly outstanding during my stay. I’m a travel nurse and lived at this hotel for five months—anytime I needed anything at all, Tammy went above and beyond to help. Her kindness, professionalism, and genuine care made such a difference and truly made this hotel feel like a home away from home. I’m incredibly grateful for her and the entire team, and I would highly recommend staying here to anyone.

2026-01-28 via Tripadvisor
M
Mohammad couple us
10
Pros:

It’s clean and close to the airport

Cons:

The price is high a little bit

2026-01-28 via Nuitee