Hotel Carol Constanta

Excellent service, room and staff! 5 stars

Amazing stay, as always!

We are regulars at this hotel. As always, we are very happy with everything!

Very well located! God breakfast! Friendly staff!
We will cone again!

Like:
Good bed, clean, friendly staff

Liked less
In order to enter or to access the elevator you need to use staircases. No warning about that and no offer to help with heavy luggage

We enjoyed a historical atmosphere of the Carol hotel. Thank you,

I really enjoy everything here. The bathroom taps, the room the warmness and they was waiting for me at 12 in the night. Highly appreciate

I've stayed here twice and both times the staff was fantastic! The rooms are also sufficient, the beds are comfortable, and the breakfast was the perfect start to my days.

A beautiful hotel, friendly staff, large breakfast buffet (something for every taste), nice ambience, parking right in front of the house. Just perfect!

What a wonderful place to stay..staff amazing, food wonderful. Location perfect. Yes the needs some touch up pkaces but i think it adds to the charm. Definitely stay here again 👌

Professional employees
Very friendly and helpful
I will be more than happy to come again
Julian Ionila

Great breakfasts, pleasant staff

…

Not acceptable for business traveler. Property is 2-1/2 stars - definitely not 3 or 4. Staff is friendly; good location.

The staff was fantastic, and the bed and room were very comfortable!

The hotel is a bit dated, but you can't beat the location and the staff.

The service was great, friendly staff ready to help you anytime with a smile ... very clean a spacious rooms, breakfast was the icing on the cake... Overall Im happy I came to carol hotel... the price for this hotel was very reasonable not want I expected, definitely coming here again

My previous experience was good except that in the last week of my stay, €2,000 and important documents (reimbursable receipts) were stolen from my personal carry on luggage. Though I tried to keep this issue low profile and work with the Manager who had the opportunity to look through my entire luggage convoy, despite the fact that she wasn't wearing gloves in a COVID-19 high season, I was accused of not using the safe which worked only one time in four weeks. The Manager refused to bring the issue to the Director or Owner, and I was compelled to report the theft for further investigation.
The staff had a key, and came in my absence daring to breach into my privacy.
I should add that I made a transaction of €3,500 in the lobby of this hotel in the presence of an employee. There was a camera that recorded everything, and conveniently, the recording is no longer there. I had overall over $22,000 in my possession but for some reason chose to keep that €2,000 in my carry on luggage.

Also, my windshield wiper was broken; management refused by ignorance to provide any information about the act.

Overall, I'm disappointed that I had to publicly warn others about the potential risks but moreover, that the narrow window of 3 business days out of 30 days of my stay were not resolved at the lowest possible level.

A simple credit for the stay up to the value of €4,357 (totaling the entire value of the loss) would have possibly resolved the issue to somewhat wipe clean the shame.

This is the closest hotel at 140 ft elevation from the beach; stairs without a hand rail will take you to 0 elevation. Going uphill is a great workout. The hotel has that romantic vintage feel though there are efforts to improve the amenities. Small refrigerator and tiny safe in the room; shower, hot water (very treasured in my travels and which may be missing at some hotels) make a daily routine quite comfortable. 24/7 pharmacy downstairs. Park and small 24/7 grocery store nearby. Good location except for parking which is public. Great staff and service given the COVID-19 limitations of the entire country. They speak English.

The breakfast was incredible! Super special and the staff in the kitchen is sooooo nice!