Omni New Haven Hotel at Yale

Hotels
•
Omni Hotels
8.3 (801 reviews)
155 Temple Street , New Haven , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Clean facilities
Cons:
Issues with cleanliness
Noise disturbances reported
High prices

Categories

Cleanliness
7.51
Some reviews mentioned semi dirty rooms and issues with cleanliness.
Service
8.98
Consistent praise for staff friendliness and helpfulness.
Location
9.02
Positive sentiments regarding convenient and attractive location.
Room Quality
7.97
Comfortable rooms mentioned, but some specific issues noted.
Amenities
8
Amenities like a bar and fitness area were noted; however, some lacked.
Value for Money
7.96
Some felt the prices were high due to lacking discounts.
Food and Beverage
8.51
Good reviews on food service and beverage options at the bar.
Overall Experience
8.48
Many reviews reflect a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:13

Property Description

Sophisticated Accommodations
Located within walking distance of historic Yale University, the Omni New Haven Hotel offers elegant and upscale rooms for a comfortable stay.

Convenient Location
Situated in the heart of New Haven, guests can easily explore museums, art galleries, and unique shops, with quick access to the Union Square Metro Line for further city exploration.

Modern Amenities
Guests at the New Haven Omni can take advantage of state-of-the-art fitness facilities and stay connected with wireless internet access throughout the hotel.

Experience luxury and convenience at the Omni New Haven Hotel. Book your stay now!

Important information:

Please note there is 24-hour on-site security offered.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$34.50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 29.90 per day.

  • Internet

    WiFi is available in all areas and costs USD 9.95 per 24 hours.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 801 reviews
Cleanliness: 7.51
Service: 8.98
Location: 9.02
Room Quality: 7.97
Amenities: 8
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
B
Bonner • couple • us
9
Pros:

Clean quite conveniently located

Cons:

Noise from the streets at night

2026-04-18 • via Nuitee
F
Foer • couple • us
8
Cons:

stairs from garage while elevator out.

2026-04-18 • via Nuitee
V
Vanessa • family_with_children • us
7
A mixed review with some very helpful staff and disturbing housekeeping
Pros:

The hotel's location was good. You could easily tell the age of the hotel once you got there. It's an old hotel, however, but they have kept the room clean and tidy. During our stay, the parking garage lift was broken (for two weeks according to staff). A generous white man at the concierge offered to help move our bags from the garage to our room. He was the same person who helped us to move the bag to the garage on the day when we checked out.

Cons:

We were shaken up by the loud knock on our door from the house keeping at 8:10am on Apr 8 (Room 1118). She knocked at every doors on our floor announcing "house keeping" and wanting to clean every single rooms. It lasted for about an hour with loud noises from her on every inch of the corridor until she made her way to slowly disappear and vanish from our floor.

2026-04-17 • via Nuitee
L
Liu • couple • us
10
很好
2026-04-17 • via Nuitee
E
E8228DVsusanc • Business
10
Great Experience at Omni New Haven
Pros:

While Omni New Haven is showing her age, the cleanliness of the hotel and the staff really make her shine! During my four night stay I had several interactions with staff in various roles and each one was a positive experience, questions answered and issues resolved quickly. Bonus- the hotel is surrounded with quality restaurants from numerous cultures.

2026-04-16 • via Tripadvisor
N
Neel • solo_traveller • us
10
2026-04-14 • via Nuitee
J
James • couple • us
8
2026-04-12 • via Nuitee
A
Andrea • solo_traveller • ky
8
Pros:

The hotel was beautiful

Cons:

The area was a bit rough and very loud at night

2026-04-12 • via Nuitee
J
joanna • couple • au
1
Pros:

Hi, I noticed that the hotel has charged my card incorrectly with two separate charges of $100 and $114, and I have not received any refund yet. I checked out at 7:00 AM and did not make any purchases or use any hotel services.

I’m concerned about why these charges were made without my authorization. Could you please look into this and arrange a refund as soon as possible?

2026-04-11 • via Nuitee
I
IORDANIS • solo_traveller • gr
10
Centrally located, very clean rooms
Pros:

The hotel is centrally located and only 10mins walking from Yale. Very clean and spacious rooms and helpful stuff. Espresso coffee machines in the room are very helpful.

Cons:

Nothing

2026-04-10 • via Nuitee
S
San-Fan • solo_traveller • us
6
Overall location was good and the room was clean.
Pros:

The location is convenient, staff are friendly and helpful.

Cons:

Soundproof is not that great. The heat could not go over than 80F - it was not too much of an issue since it was not that cold the two nights I was there (more of an annoyance issue lol). The coffee maker did not brew.

2026-04-07 • via Nuitee
E
Elma • family_with_children • us
6
Great location close to Yale and good price. Dated property with in-room dining needing improvement.
Pros:

Close to Yale campus - very convenient for us. Reasonable price.

Cons:

Service was average, the property is worn out, needs some upgrades. Room service pizza was not good. Top floor restaurant had nice views and good breakfast options. We lost a personal item and there was a minimum effort to help us retrieve it.

2026-04-03 • via Nuitee
O
Oana • family_with_children • us
8
Decent
Pros:

Clean average hotel

Cons:

I was not told when i checked in that was a 26$/day for parking

2026-04-02 • via Nuitee
A
Ask Tybjaerg • family_with_children • us
8
2026-04-02 • via Nuitee
L
Leticia • family_with_children • br
9
2026-04-01 • via Nuitee
6
657grahamed • Business
8
Great hotel, but avoid a street facing room!
Pros:

Great hotel and wonderful service. Rooms and facilities were clean and well maintained. Bar was fantastic and Happy hour prices excellent. Only downer here is the EXTREME noise coming from the street. Avoid a room that is toward the front of the hotel as even on the 16th floor it was ridiculously loud. Not entirely the hotels fault (although may be time to reseal/replace the windows, etc), but the noise made it incredibly difficult to sleep.

2026-03-31 • via Tripadvisor
M
Maria • extended_group • us
5
2026-03-30 • via Nuitee
D
DeFilippo • family_with_children • us
8
Pros:

Loved the location and the room

2026-03-26 • via Nuitee
A
Abdou • solo_traveller • cz
6
2026-03-26 • via Nuitee
H
Holly • family_with_children • us
8
2026-03-25 • via Nuitee