Red Roof Inn & Suites Wilmington – New Castle

Hotels
•
Red Roof Inn
6.4 (659 reviews)
1612 North Dupont Highway, Building A , New Castle , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Close to Wilmington airport
Right off the highway / convenient for visiting customers
Some staff were helpful and hospitable; manager responsive when rooms had issues
Ample parking
Some guests reported clean rooms and plenty of hot water
At least one report of a very clean bathroom
Cons:
Filthy lobby bathrooms; hair and stains on beds; generally poor cleanliness
Strong cigarette and pot smells in hallways and some rooms
Questionable/unsafe clientele, loitering, and reports of violence or indecent behavior
No breakfast and no in-room coffee maker
Insufficient towels; dingy towels and washcloths
Malfunctioning in-room appliances (noisy fridge, oven turntable), broken window and lack of hallway AC
Disrespectful/unresponsive staff and housekeeping problems (power outages, safety incidents reported)

Categories

Cleanliness
3.5
Multiple reviews cite filthy lobby bathrooms, hair and stains on beds, dingy towels and washcloths, and pervasive cigarette/pot smells; a few guests noted clean rooms or very clean bathrooms, but overall cleanliness is poor.
Service
8
Mixed reports: several guests praised helpful staff and a manager who quickly changed rooms, and one review called staff hospitable; however there are also serious complaints about unresponsive or disrespectful staff and housekeeping failures.
Location
9.5
Consistently noted as convenient — close to the Wilmington airport and right off the highway, good for visiting customers; some reviews raise safety concerns on the property but location convenience is a strong positive.
Room Quality
4
Frequent complaints about smoke and bad odors, not enough towels, dingy linens, noisy in-room refrigerator, and malfunctioning appliances (oven turntable); a few guests reported clean rooms and ample hot water.
Amenities
5.2
Limited amenities reported: no breakfast, no in-room coffee makers, lack of gym equipment (dumbbells), only one luggage cart noted; parking is ample but overall amenities are minimal.
Value for Money
7
Mixed sentiment: some guests felt the property provided value given its location and price, while others explicitly said it was not worth the near-$100 rate due to condition and lack of amenities.
Food and Beverage
6
No breakfast offered and several rooms lacked coffee makers; vending machines are implied but limited — guests noted absence of typical complimentary F&B options.
Overall Experience
8
Varied experiences: numerous strongly negative stays (safety issues, cleanliness, smell) but a number of guests reported acceptable or good short stays for business or convenience, so overall experience appears highly dependent on guest expectations and tolerance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:53

Property Description

Convenient Location
Located near major highways and local attractions, the Red Roof Inn & Suites Wilmington - New Castle offers easy access to nearby businesses and cultural venues. Explore the Delaware Art Museum, enjoy live performances at the DuPont Theatre, and shop at the Shipyard Shops outlets and Christiana Mall.

Modern Amenities
Guests can enjoy free Wi-Fi, local calls, and pet-friendly accommodations. Business travelers have access to copy/fax services and a business room with a public computer. The contemporary guest rooms feature essential amenities like microwaves, refrigerators, and flat-screen TVs with free movies.

Comfortable Stay
With ample parking for all vehicle types, including buses, trucks, and cars, the hotel ensures a comfortable stay for all guests. Book now and experience a convenient and modern stay at Red Roof Inn & Suites Wilmington - New Castle.

Important information:

1 well-behaved domestic pet (cat or dog) stays for free. Pets must be declared at check-in. Up to 2 pets are allowed per room. Second pet costs USD 15 per night, not to exceed 7 nights or USD 105 per pet, per stay.

Pet not to exceed 36 kg. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.

Guests aged 21 years with a military ID can check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.4
Based on 659 reviews
Cleanliness: 3.5
Service: 8
Location: 9.5
Room Quality: 4
Amenities: 5.2
Value for Money: 7
Food and Beverage: 6
Overall Experience: 8
A
Andrea • solo_traveller • us
4
It started out fine but overall I’m disappointed in my stay.
Pros:

Nothing

Cons:

I was lied to by staff of when I would be receiving my deposit back. When I checked in the guy said the next day and when I checked out the women said 5 to 7 days. That’s bad business, the only reason I went ahead with my reservation was because he said I’d be getting my money back the next day. Had baby roaches in the room.

2026-11-05 • via Nuitee
F
Fuchs • family_with_children • us
7
Well it's Wilmington
Pros:

Price was decent.

Cons:

Very noisy until after 1am. Smell of pot in hallway

2026-10-26 • via Nuitee
A
Aikens • couple • us
1
2026-10-25 • via Nuitee
W
Williams • couple • us
7
Perfect for a quick night or two stay
Pros:

Clean and spacious room

Cons:

Hallways smell like cigarettes. Room has small hint probably from the hallways

2026-10-25 • via Nuitee
O
Orrin • solo_traveller • us
10
2026-10-23 • via Nuitee
D
Diego • family_with_children • us
1
Do not stay here
Pros:

Nothing everything was kinda meh

Cons:

Room service didnt come thru my room once the entire week i stayed. The hotel smelled HORRIBLE. The shower didnt work properly and the cold water stopped working half way thru my week. The neighbors were very loud the walls were paper thin. My keys would randomly stop working and id have to go back to get it reassigned.

2026-10-18 • via Nuitee
S
Saadat • couple • us
10
2026-10-14 • via Nuitee
O
Oyetola • solo_traveller • us
5
2026-10-11 • via Nuitee
J
Joe • solo_traveller • us
4
Pros:

Location

Cons:

Roachs

2026-10-07 • via Nuitee
S
Stephen • family_with_children • us
5
Good, would’ve been great with toiletries
Cons:

We requested additional towels and never received them…there were also no toiletries in the room I.e. soap, shampoo, etc. and no blow dryer…had we known ahead of time, we would have bought them from home. That was disappointing.

2026-10-07 • via Nuitee
A
Adrian • couple • us
8
2026-10-07 • via Nuitee
A
Adrian • solo_traveller • us
8
2026-10-07 • via Nuitee
H
Hamza • solo_traveller • us
9
2026-09-18 • via Nuitee
H
Heather • couple • us
10
Pros:

Very clean

Cons:

N/a

2026-09-17 • via Nuitee
C
Coral • solo_traveller • us
10
Pros:

La atención al cliente y la limpieza de las instalaciones

2026-09-11 • via Nuitee
C
Cory • couple • us
10
2026-09-06 • via Nuitee
A
Amelia • solo_traveller • us
8
2026-09-05 • via Nuitee
K
Kaandra • family_with_children • us
1
2026-08-31 • via Nuitee
G
Gabriela • couple • us
1
2026-08-29 • via Nuitee
T
Tammi • extended_group • us
8
Pleasant
Pros:

Nice staff and comfortable stay

2026-08-24 • via Nuitee