The Plaza Inn & Suites

Hotels
•
Independent
5.8 (128 reviews)
931 Dual Highway, Building A, Hagerstown, Maryland, 21740 , Hagerstown , US
1-301-7335100

listing image 1
Show all photos
Pets allowed

Facilities

Free WiFi
24-hour front desk
Elevator
ATM/banking
Conference space
RV, bus, truck parking
Free self parking
Snow tubing nearby
Free RV, bus, truck parking
Housekeeping on request
See all facilities

Review Highlights

Pros:
Walking distance to shopping and food
Friendly staff
Cons:
Extreme cleanliness issues
Safety concerns with other guests

Categories

Cleanliness
3.26
Filthy, with dirty rooms and hallways, and concerns about bed bugs.
Service
8.73
Friendly and helpful staff despite the hotel's condition.
Location
7.27
Convenient access to food and shopping, but with safety concerns due to nearby guests.
Room Quality
5.22
Typical low-cost hotel room but showing significant wear and tear.
Amenities
4.25
Pool closed, no ice machines, and overall amenities in disrepair.
Value for Money
6.21
Affordable rate, but the condition and safety of the property may not justify the price.
Food and Beverage
6.26
No breakfast area available.
Overall Experience
5.23
General dissatisfaction due to cleanliness and safety issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:25

Property Description

Discover comfort and convenience at The Plaza Inn & Suites, your ideal retreat in Hagerstown!

Recreational Amenities
Unwind with our fantastic indoor pool and enjoy seamless connectivity with complimentary wireless internet throughout your stay. Dive into fun or relax in your room after an exciting day.

Business and Event Facilities
Whether you're planning a corporate meeting or a special event, our hotel boasts 2400 square feet of versatile conference space, complemented by three fully-equipped meeting rooms.

Accommodations
Relax in one of our 145 air-conditioned rooms, featuring flat-screen televisions and private bathrooms with complimentary toiletries. Enjoy the convenience of desks, free local calls, and all the comfort you need.

Make your reservation today to experience the perfect blend of leisure and business at The Plaza Inn & Suites!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 27

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

5.8
Based on 128 reviews
Cleanliness: 3.26
Service: 8.73
Location: 7.27
Room Quality: 5.22
Amenities: 4.25
Value for Money: 6.21
Food and Beverage: 6.26
Overall Experience: 5.23
B
Bowman • solo_traveller • us
10
Pros:

Everything was amazing

Cons:

Everything was amazing

2026-07-04 • via Nuitee
B
Bowman • solo_traveller • us
10
Pros:

Everything was amazing

2026-07-04 • via Nuitee
L
lorrie • solo_traveller • us
1
Pros:

Free breakfast and pool but otherwise I want a refund it's bs

Cons:

Unclean rooms ...dirty elevators... bathroom still had dirty towels and water in the tub

2026-06-11 • via Nuitee
A
Angel • solo_traveller • us
10
2026-06-11 • via Nuitee
H
Hawley • solo_traveller • us
2
Pros:

I love how they have patios to the room

Cons:

Pool closure, terrible service

2026-06-08 • via Nuitee
P
Pablo • solo_traveller • us
1
2026-06-08 • via Nuitee
W
Wiggins • solo_traveller • us
1
Hotel from hell
Pros:

Nothing

Cons:

Nothing

2026-06-02 • via Nuitee
D
Diriki • solo_traveller • us
5
Pros:

The pool area and the location of the building.

Cons:

It needs up grading expeditiously and elevator.
Open the fitness room. Need microwave in the rooms. Door locks need up grade.

2026-05-23 • via Nuitee
C
Ciara • couple • us
1
0/10
Pros:

Nothing

Cons:

This place is disgusting the pool floor is horrible the stair stink the rooms stinks the shower is disgusting the shower curtains have horrible black stains on them the sheets have yellow stains on them the air does not work until you tell somebody and they bang on your thermostat simply horrible

2026-05-19 • via Nuitee
J
Jeremy • solo_traveller • us
8
2026-05-14 • via Nuitee
D
david • solo_traveller • us
6
2026-05-09 • via Nuitee
A
Azhar • solo_traveller • gb
1
Horrendous
Pros:

Nothing

Cons:

There was mice in the room

2026-05-02 • via Nuitee
J
Jonathan E • family_with_children • us
10
Pros:

Yes

2026-04-03 • via Nuitee
D
David • family_with_children • us
1
2026-04-02 • via Nuitee
D
Donkor • family_with_children • ca
8
2026-03-30 • via Nuitee
R
Rebecca • couple • us
5
2026-03-30 • via Nuitee
W
Wright • couple • us
2
2026-03-29 • via Nuitee
W
Wright • family_with_children • us
2
2026-03-29 • via Nuitee
M
Mike • family_with_children • us
1
Pros:

No breakfast no pool but yet it's listed to have a pool and breakfast. Used to be a very beautiful place. I don't think it's going to be there much longer. Watch out for the needles and the streetwalkers

Cons:

It's easier to tell you what I like. The bed was comfortable, sheets were clean.

2026-03-22 • via Nuitee
J
josie • couple • us
1
Pros:

This place was the absolute pits. Drug deal in the parking lot, bullet proof glass at the front desk. DO NOT GO.

2026-03-17 • via Nuitee