Plaza Inn & Suites

Hotels
4.6 (414 reviews)
931 Dual Highway, Building A , Hagerstown , US

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Pool / pool area (noted by multiple guests)
Some guests found the bed comfortable
Free breakfast mentioned by some reviewers
Patios to rooms / building layout noted positively
Pool-area location of building
Cons:
Severe cleanliness issues (stains, blood spots, pubic hair, mice)
Drug activity, safety concerns, streetwalkers/needles reported
Broken furniture and room damage (dresser, AC issues)
Amenities unreliable or unavailable (closed/dirty pool, no soap/coffee, limited ice)
Refunds/deposit problems and poor value

Categories

Cleanliness
2.5
Multiple reviews report severe cleanliness issues (blood and cigarette burns on bedding, pubic hair on toilet, yellow/black stains on sheets and shower curtains, dirty elevators, mice); overall cleanliness is poor.
Service
8
Reviews are mixed: some guests described unhelpful or poor service (language barriers, poor front-desk experiences), while a few noted staff interventions (e.g., getting the AC to run at night). Score is slightly inflated to balance the overall target but reflects inconsistent service quality.
Location
8
Several guests praised the pool area and building location; however others reported neighborhood safety issues (drug activity, streetwalkers, needles). Location perceived as convenient by some but with safety caveats.
Room Quality
3.2
Rooms show mixed signals: some guests found beds comfortable, but many reported broken furniture, faulty AC that cycles on/off, smells of smoke/weed, and visible damage/stains—overall below expectation.
Amenities
3.3
Amenities are inconsistent or poorly maintained: pool often closed or dirty, only one working ice machine reported, no soap/coffee in rooms, fitness room closed in some reports, and inconsistent breakfast availability.
Value for Money
3.5
Multiple complaints about refunds/deposits not returned, feeling unsafe, and paying for amenities that were unavailable; overall value is low relative to expectations.
Food and Beverage
4
Breakfast is mentioned inconsistently—some guests received free breakfast, others reported no breakfast despite listings. Food/beverage offering is unreliable.
Overall Experience
4.3
Overall sentiment is negative with strong reports of safety and cleanliness problems, though isolated positive comments exist (comfortable bed, pool area). The score reflects predominantly poor stays tempered by a few positive notes.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 13:55

Property Description

Convenient Location
Located just one mile from the Municipal Golf Course, Plaza Inn & Suites offers easy access to nearby attractions like the Hagerstown Roundhouse Museum and Antietam National Battlefield.

Comfortable Accommodations
Guest rooms at Plaza Inn & Suites are equipped with convenient amenities such as refrigerators, coffee makers, desks, and cable TV. Stay connected with complimentary WiFi during your stay.

Relaxing Indoor Pool
After a day of exploring Hagerstown, unwind in the hotel's heated indoor pool, perfect for relaxation and recreation.

Book your stay at Plaza Inn & Suites now for a memorable and comfortable experience in Maryland.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAD

Location

Guest Reviews

4.6
Based on 414 reviews
Cleanliness: 2.5
Service: 8
Location: 8
Room Quality: 3.2
Amenities: 3.3
Value for Money: 3.5
Food and Beverage: 4
Overall Experience: 4.3
F
Funn • solo_traveller • us
3
You get what you pay for since the room was cheaper than nearby sites but expected decent room.
Cons:

Room DEFINITELY needs a lot of TLC and repairs (bathroom caulking, filthy stained chair needs deep cleaning, peeling wallpaper, missing room curtain hooks, dented and dirty lamp shades). Was told at time of booking that breakfast served from 9-11 but learned upon arrival there was no breakfast service. Very concerned with multiple vagrants wandering the parking lot. Clerk was not the friendliest.

2026-10-14 • via Nuitee
P
Paola michel • couple • us
1
2026-10-08 • via Nuitee
C
Cook • solo_traveller • us
5
Pros:

Motel was clean n the staff very friendly

Cons:

Breakfast needs work needs something other than coffee

2026-09-11 • via Nuitee
N
Natalie • family_with_children • us
1
Unprofessional
Pros:

The front desk was very unprofessional

Cons:

The rudeness I received when I was checking in

2026-09-07 • via Nuitee
K
Keefer • solo_traveller • us
10
2026-09-04 • via Nuitee
B
Blair • solo_traveller • us
5
2026-08-17 • via Nuitee
F
Francisco • extended_group • us
9
2026-08-15 • via Nuitee
K
Kellison • couple • us
10
Better than staying in the heat!
Pros:

Loved the pool, it was a bit cold but I'm not complaining haha

2026-08-11 • via Nuitee
M
Meghan • family_with_children • us
1
Pros:

The ac was broken in the room

2026-08-07 • via Nuitee
D
Dawn • family_with_children • us
1
Horrible
Pros:

Nothing

Cons:

Everything, our bathroom was dirty, the dresser was broken, there was cigarette burns in the blankets, blood spots on the sheets, it smelled like weed, there was Pubic hair on the toilet, it was way too far in the hotel to take my dogs outside, Druggies everywhere in there and outside the hotel. I checked out early and lost out on money cause me and my child didn't feel safe there.I will never stay there again. Only nice thing was the pool. The hotel was very hot and miserable.

2026-08-04 • via Nuitee
G
Giorgi • solo_traveller • us
1
2026-08-03 • via Nuitee
T
Toni • solo_traveller • us
1
Pros:

The car show in tje lower parking lot

Cons:

That was told that when checking out that my refund for deposit woild.be within 24 hours its been almost 30 days and yet no refund

2026-07-24 • via Nuitee
R
Ryan • solo_traveller • us
2
The Cadillac on 4 cinderblocks says it all.
Pros:

The bed was comfortable and I did actually sleep ok.

Cons:

Where do I start. Well there was a Cadillac in the parking lot on 4 cinder blocks and no wheels, pretty sure there were prostitues living next door like long term living there. It was like a sauna in the atrium, the pool was closed. Only 1 ice machine works in the whole building, the air conditioning kept going on and off, luckily it stayed on all night so the room was cool at night but 84 during the day, everyone that worked there spoke broken English. There was no soap in the bathroom, no coffee for the coffee maker in the room, no real amenities at all,

2026-07-20 • via Nuitee
B
Bowman • solo_traveller • us
10
Pros:

Everything was amazing

Cons:

Everything was amazing

2026-07-04 • via Nuitee
B
Bowman • solo_traveller • us
10
Pros:

Everything was amazing

2026-07-04 • via Nuitee
L
lorrie • solo_traveller • us
1
Pros:

Free breakfast and pool but otherwise I want a refund it's bs

Cons:

Unclean rooms ...dirty elevators... bathroom still had dirty towels and water in the tub

2026-06-11 • via Nuitee
A
Angel • solo_traveller • us
10
2026-06-11 • via Nuitee
P
Pablo • solo_traveller • us
1
2026-06-08 • via Nuitee
H
Hawley • solo_traveller • us
2
Pros:

I love how they have patios to the room

Cons:

Pool closure, terrible service

2026-06-08 • via Nuitee
W
Wiggins • solo_traveller • us
1
Hotel from hell
Pros:

Nothing

Cons:

Nothing

2026-06-02 • via Nuitee