Hampton Inn & Suites Crabtree

Hotels
Hampton Inn
9 (811 reviews)
3920 Arrow Drive , Raleigh , us

Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness of the room
Cons:
Breakfast options are lacking
Room maintenance issues

Categories

Cleanliness
8.5
Generally clean, but some mentioned issues with room quality and maintenance.
Service
9.5
Friendly staff and accommodating service mentioned by several reviewers.
Location
9.5
Excellent location with easy access to shopping and entertainment.
Room Quality
8.5
Rooms were comfortable, though there were several maintenance issues noted.
Amenities
9
Good amenities, but some complaints about breakfast options.
Value for Money
9
A good value given the location, though some issues detracted from the experience.
Food and Beverage
8.5
Breakfast was mixed; some items were good, while others were disappointing.
Overall Experience
9.5
Overall pleasant experience, with significant room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:32

Property Description

Convenient Location: The Crabtree Hampton Inn and Suites, located off Interstate 440, is just a short 10-minute drive from the popular PNC Arena.

Comfortable Accommodations: Each room at this Raleigh hotel is equipped with modern amenities such as free Wi-Fi, a flat-screen cable TV, and a work desk, all complemented by contemporary décor.

On-Site Amenities: Guests can start their day with a delicious hot breakfast, take a refreshing dip in the indoor pool, maintain their workout routine at the fitness centre, and even handle business matters at the hotel’s business centre.

Experience comfort and convenience at Crabtree Hampton Inn and Suites - book your stay now for a memorable Raleigh getaway.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 811 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8.5
Overall Experience: 9.5
N
Nicole solo_traveller us
9
Pros:

The staff were very kind and the room met all our needs.

Cons:

The beds were very stiff.

2026-04-23 via Nuitee
S
Susan couple us
9
Lovely hotel- wonderful breakfast options!
Pros:

Clean. Wonderful breakfast options- the western omelette was fantastic! Friendly staff. It was lovely!

2026-04-20 via Nuitee
K
KENNETH couple us
8
2026-04-19 via Nuitee
N
Neal family_with_children us
6
Sleep was good shower was good parking good. Room was OK overall besides the broken door mirror and a weird smell.
Pros:

It was in a nice location

Cons:

Broken mirror on closet door. Gave my son a cut. Told front desk and they said it’s ok it’s getting remodeled the next day! Also had a weird smell.

2026-04-16 via Nuitee
M
Mark solo_traveller us
9
Pros:

Great location, close to the highway and mall.

Cons:

Water got shut off on us 30 mins to checkout, guess they had some kind of plumbing issue. Breakfast was meh.

2026-04-14 via Nuitee
M
maureen solo_traveller us
9
Would stay at Hampton again.
Pros:

Breakfast was good and varied.

2026-04-13 via Nuitee
Y
Yolonda extended_group us
10
Pros:

Everything was wonderful

Cons:

Nothing

2026-04-13 via Nuitee
S
shana solo_traveller us
10
Pros:

Very clean!

Cons:

Breakfast bar was less than stellar.

2026-04-12 via Nuitee
couple us
10
2026-04-12 via Nuitee
K
Kandy J family_with_children us
9
It was great!!
Pros:

It was me and my sister's 2nd time staying here and my kids and nieces and nephew 1st visit to Raleigh and at this property.... We all had a really good time and are planning on returning this summer. The staff were very sweet and helpful as before.

Cons:

I wouldn't say there was anything not likable, but we came at a time when the pool was being cleaned and refilled, but we were accommodated by being allowed to use the pool next door at the sister hotel and we still had a great time. The pool opened at this property opened on our last day of our visit.....we were able to go swimming for an hour before packing....that worked out because that allowed us to get in the pool every day of our visit.

2026-04-11 via Nuitee
D
Derrick couple us
8
2026-04-09 via Nuitee
8
807calic Solo travel
10
Such a breathe of fresh air!
Pros:

I only stayed for one night but let me say…this hotel was a breathe of fresh air compared to the Wingate by Wyndham I stayed at the night before in Norfolk VA.
I stayed in room 316. It’s down the hall about 3 doors from the elevator. I was a little disappointed with this because I’m very bothered by noise when I’m trying g to sleep. This being said, they could’ve put me in a room inside the elevator and I would t have cared. It was super quiet in my room. I don’t think I even heard another rooms door close.
PROS: Very Clean and classy. The hotel lobby was quiet and romantically lit and decorated. The desk staff happily greeted me and seemed genuinely happy that I had arrived. A light in my room was broken and I informed them of it later just so I didn’t get charged for it. They offered to send someone right up or to change my room. I did neither, but it was very nice that they tried to remedy the smallest issue.
There is 24/7 coffee and tea with different creamers and sweeteners in the lobby. *10 stars for that alone
There was a restaurant inside, directly to the left of the entrance. The bar tables had their own tv’s, there were numerous tVs and tables, and it appeared that they offer late night pizza options after the actual meal times were shut down.
The hallways were clean and quiet. I didn’t hear a single other guest during my stay. Certainly no kids running through hallways, slamming doors, dripping wet pool water through all the common areas or playing in the gym and elevators.
My room was well appointed. The bed was very comfy with 4 different types of pillows. It was clean, updated, had all the normal amenities you’d expect. A mini fridge and microwave. Coffee maker with pods.
The breakfast in the morning was excellent!!! Egg omelettes, bacon, potatoes, waffles, bagels, English muffins, toast, oatmeal and all the oatmeal toppings, cereal dispensers, yogurt, fruit, 5 different kinds of juice, coffee tea etc. The best part was the children present weren’t touching food and putting it back, hovering in the food area, screaming and crying etc. The adults were also polite to eachother and the staff came by tables just to Check on guest even though it was a serve yourself type deal. It was peaceful and quite enjoyable when I came down for breakfast at around 6:30AM
Parking was simple, free and plentiful. Some people had dogs out and about and in their rooms (I just saw people exiting their rooms with pets)
The area is safe. There is a gas station mini mart at the base of the hotels driveway and it is close to other dining. However, it not in a walkable area as it’s right off a 4 lane thoroughfare. So I wouldn’t plan on walking to an establishment for dinner or anything.
The gym was good for a hotel gym. Ellipticals, treadmills, free weights and a full body trainer machine. I didn’t use it, though I normally would so, I did peek in.
The smell in the hotel was nice. They obviously have a diffuser like so many hotels are now doing. It was a fresh unisex scent. I’m sensitive to smells and actually liked this very light, barely there aroma. It’s a Non-Smoking facility so no smokers out front or in the rooms.

CONS: The restaurant furniture & decor is kinda 90s art deco with the geometric designs and ikea type tables/chairs. This just isn’t my favorite…But, this really doesn’t matter in the grand scheme of things. It’s not like I’m hosting my wedding in that area. I can’t think of anything negative other than this.

I’ve decided to stay at the Hampton inn going forward in other cities I travel through. I’d never stayed at a Hampton inn before and now I regret that decision.

Thank you Hampton Inn for redeeming my travels with your hotel. I look forward to staying with you guys again!

2026-04-08 via Tripadvisor
F
Flack extended_group us
10
2026-04-08 via Nuitee
R
Robert couple us
10
Amazing staff, location and room. Fixing to book another stay soon
Pros:

Everything was amazing. From the front counter staff to the room. Location was great for where we had to go the next day.

Cons:

No complaints here

2026-04-08 via Nuitee
M
Mr. & Mrs. family_with_children us
1
Horrible
Pros:

The view

Cons:

Nothing worked in the hotel they treated us like we didn’t travel far and pay a lot of money for 6 days it was just not up to standard

2026-04-07 via Nuitee
R
Rebecca family_with_children us
1
Was not clean
2026-04-06 via Nuitee
L
LeShawnda family_with_children us
10
Pros:

I found the hotel to be very pleasant, with friendly staff, a clean environment, and a convenient location. The breakfast was also quite enjoyable.

Cons:

Everything was great.

2026-04-06 via Nuitee
A
Angelica extended_group us
10
Hampton stay
Pros:

The room was nice. The lobby area was really nice. The breakfast was good and there was a nice selection.

Cons:

The filters in the heat/AC units in our room needed cleaned. Had a wierd smell when it cut on. Almost like a body odor smell.

2026-04-06 via Nuitee
S
Shanita couple us
8
Great Location Great Staff
Pros:

I stay here a lot, it’s always great!

Cons:

This stay they were repairing something’s next door so it was a lil noisy.

2026-04-06 via Nuitee
M
Mary couple us
8
2026-04-05 via Nuitee