Kimpton Theta New York - Times Square by IHG

Hotels
•
Kimpton Hotels
8.2 (3264 reviews)
790 Eighth Ave. , New York , US
+1 (212) 581-7000
[email protected]

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Paid
Children allowed
Pets allowed

Facilities

24-hour fitness facilities
Free WiFi
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location near Times Square and metro
Spacious, modern rooms with comfortable beds
Attractive lobby and rooftop
Helpful/exceptional individual staff (e.g., service manager Kristin Plaza)
Many guests found rooms comfortable and clean
Breakfast included for many stays
Cons:
Front desk and reception service inconsistencies; poor handling of disputes
Unjustified charges, large deposit holds and delayed refunds
Cleanliness concerns: dated smell and carpet issues
Breakfast issues: limited variety, long queues, poor allergen communication
Missing or lacking in-room amenities (no coffee machine, shower/fixture problems)

Categories

Cleanliness
7.2
Mixed sentiment: multiple guests report dated smell, carpet and general cleanliness issues; a few guests found rooms clean.
Service
7.5
Mixed: several complaints about unfriendly reception and poor handling of disputes/charges, but individual staff members (e.g., the service manager Kristin Plaza) and some front-desk staff received praise.
Location
9.4
Consistently praised as ideal: central to Times Square, close to metro, restaurants and meetings.
Room Quality
9
Positive: rooms described as modern, spacious for NYC and with comfortable beds.
Amenities
8.9
Generally good (rooftop, attractive lobby), though some missing or problematic in-room amenities noted (no coffee machine in room, issues with hairdryer/fixtures).
Value for Money
6.6
Negative: multiple reports of large/unjustified charges, deposit holds and smoking fees that hurt perceived value.
Food and Beverage
7.8
Mixed: breakfast is included and acceptable for some, but guests reported lack of variety, long queues due to events and poor handling of allergies/intolerances.
Overall Experience
9.2
Generally positive overall due to excellent location and rooms and some standout staff, but notable service/charging and cleanliness issues tempered the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-12 15:12

Property Description

Relax and recharge at Kimpton Theta New York - Times Square, a serene New York City boutique hotel near Times Square. A respite from bustling Midtown Manhattan, Kimpton Theta's modern decor, breathable spaces, and unexpected details will appeal to travelers and locals alike, whether they're grabbing a coffee at Café Otto to kick off their day or catching up with friends over seasonal spritzes up on our rooftop Bar Sprezzatura.

Important information:

Kimpton Hotel Theta is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed. An extra bed for children 3+ years costs 75 USD per night. A cot for children up to 2 years is free of charge.

  • Age restriction

    Guests must be at least 21 years old to check in.

  • Parking

    A parking garage is available.

  • Internet

    WiFi is available and is free of charge.

See all policies

Location

Property Video

Guest Reviews

8.2
Based on 3264 reviews
Cleanliness: 7.2
Service: 7.5
Location: 9.4
Room Quality: 9
Amenities: 8.9
Value for Money: 6.6
Food and Beverage: 7.8
Overall Experience: 9.2
G
Glenn • solo_traveller • us
9
A jewel in Manhattan!
Pros:

perfect location near. central to my meeting and close to restaurants and activities!

Cons:

Keep striving for perfection!

2026-09-19 • via Nuitee
B
Borche • couple • de
10
2026-09-19 • via Nuitee
סמדר • solo_traveller • il
5
Pros:

לא הרבה לצערי

Cons:

The hotel equipment is old and there is a constant dated smell throughout. Service in general was okay, except for terrible service at the front desk.
Fortunately, the service manager, Kristin Plaza, was amazing. He professionally resolved several issues we had with reception and handled everything calmly.

2026-09-18 • via Nuitee
A
Aldas • family_with_children • gb
6
Overall good , just not happy with deposit money still reserved on credit card after 20 days
Pros:

good location , few minutes walk from Times Square .

Cons:

Deposit of 100 USD taken and still not returned 20 days later . After email to hotel administrator was advised that can take up to 30 days for foreign credit card . We have stayed in 3 other locations on this trip an no other hotel had this issue with holding deposit money / foreign credit cards.

2026-09-18 • via Nuitee
M
michele • family_with_children • it
5
Pros:

la posizione e le dimensioni della camera

Cons:

la pulizia e la colazione

2026-09-17 • via Nuitee
O
Oliver • solo_traveller • es
6
2026-09-17 • via Nuitee
M
Matteo • family_with_children • it
8
2026-09-17 • via Nuitee
J
JUHI • couple • in
6
Good rooms and good location. Not the best service.
Pros:

The location was great. And the rooms were a good size for New York.

Cons:

Not very welcoming at the hotel. Specially at the reception. A little off putting considering the price point during peak season.

2026-09-17 • via Nuitee
🇧🇭 Bahrain • solo_traveller • bh
3
2026-09-17 • via Nuitee
K
Kevin • family_with_children • us
10
Pros:

Location, comfortable and clean

Cons:

N/A

2026-09-16 • via Nuitee
D
Diana • extended_group • us
10
2026-09-16 • via Nuitee
M
Mickael • family_with_children • fr
1
Cons:

À FUIR !!!!!
Attention facture des frais de tabagisme même au non fumeur il s’avérait que c’était un sèche cheveux.
L’hôtel se permet de prélever 576 dollars et quand vous les appelez pour contester vous disent que c’est pas le bon service et ne réponde jamais au mail envoyé.

2026-09-16 • via Nuitee
A
Alessandro • family_with_children • it
5
Nn credo che tornerò
Pros:

La posizione vicina alle metro e ad un passo da time square ma come altro hotel.

Cons:

Personale e servizi. Hotel poco pulito cn moquette e la gestione della colazione con sorprese. Senza comunicare siamo stati trasferiti in altra sala per un evento privato, poco capiente e inadeguata per il numero di ospiti hotel,facendo una fila di un’ ora per mangiare per aspettare un tavolino libero e un’altra volta avevano posticipato gli orari creando disagi per chi si era svegliato presto per fare colazione. Pietanze non segnalate, senza attenzione per le allergie e intolleranze

2026-09-15 • via Nuitee
F
Filippo • family_with_children • it
10
2026-09-15 • via Nuitee
G
Gulzhan • couple • kz
1
2026-09-15 • via Nuitee
C
cja • couple • nl
8
Geweldig!
Pros:

We vonden het een heel mooi hotel met een moderne kamer. Het was heel netjes en heel belangrijk het bed sliep lekker. ☺️

Cons:

Het ontbijt mocht misschien wel meer gevarieerd zijn. Het was elke dag hetzelfde. Maar dat was voor ons niet zo erg. ☺️

2026-09-14 • via Nuitee
J
Jelena • solo_traveller • rs
10
Pros:

The location was fantastic. The room was spacious, with comfortable beds. The lobby was beautiful and welcoming.

2026-09-14 • via Nuitee
N
Nadine • extended_group • de
9
2026-09-14 • via Nuitee
Y
Yifat • family_with_children • il
10
מלון מומלץ ממש
Pros:

מלון מושלם נקי שירות מעולה חדר מרווח מאחורי הטיימס סקאוור אך לא מורגש לא שומעים רעש בלילה פשוט תענוג בחירה מעולה

Cons:

אין שפורפרת באמבטיה זה הדבר היחידי שהיה מוזר המים יורדים מלמעלה

2026-09-14 • via Nuitee
F
Ferro • extended_group • it
9
2026-09-14 • via Nuitee