Kimpton Theta New York - Times Square by IHG

Hotels
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Kimpton Hotels
8.4 (2817 reviews)
790 8th Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained rooms
Friendly staff
Good amenities
Cons:
Noise issues during night
Staff engagement could improve
Some noticed uncleanliness
Heating issues in breakfast area

Categories

Cleanliness
7.96
There were reports of cleanliness issues such as noise and room size impacting the overall impression of the stay.
Service
8.83
Mostly positive comments about service, but with some noted issues with staff engagement and hostility.
Location
8.97
Many reviews highlighted the excellent location, especially its proximity to major attractions.
Room Quality
8.12
The rooms were described as spacious and comfortable, though some noted issues with noise and maintenance.
Amenities
8.35
Amenities were well-received overall, with especially positive mentions of the rooftop and bar.
Value for Money
8.21
The price was generally considered fair for the quality, especially during the holiday season.
Food and Beverage
8.46
The breakfast was highlighted as good quality, though some mentioned issues with the dining experience.
Overall Experience
8.33
Overall satisfaction mixed with specific complaints, yet many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:21

Property Description

Luxurious Accommodations

Located just a block away from Times Square, Kimpton Hotel Theta offers spacious rooms equipped with modern amenities including 50" flat-screen TVs, free Wi-Fi, and in-room safes. Each room also features a convenient refrigerator for your use.

Convenient Facilities

Guests can enjoy access to a 24-hour gym, business center, tour desk, and ticket services at the hotel. Whether you're here for business or leisure, our facilities cater to all your needs.

Prime Location

With attractions like Radio City Music Hall, Rockefeller Center, and Central Park Zoo within close proximity, Kimpton Hotel Theta is the perfect choice for your stay in Manhattan.

Book your stay at Kimpton Hotel Theta now and experience luxury and convenience in the heart of New York City.

Important information:

Kimpton Hotel Theta is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Video

Guest Reviews

8.4
Based on 2817 reviews
Cleanliness: 7.96
Service: 8.83
Location: 8.97
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.21
Food and Beverage: 8.46
Overall Experience: 8.33
P
PRISCILLA • family_with_children • br
10
EXCELENTE.
Pros:

Localização excelente.
Staff atencioso, café da manhã ótimo, nº de evevadores compatível com nº de hospedes, quarto com tamanho OK, limpo e agradável. Voltaria a me hospedar lá!

Cons:

o checkin atrasou em mais de 1h.

2026-03-14 • via Nuitee
A
Arif Emre • family_with_children • tr
10
2026-03-14 • via Nuitee
M
Marion • couple • fr
7
Excellente localisation pour des chambres qui mériteraient un rafraîchissement
Pros:

La modernité de la salle de bain et la localisation qui est parfaite !

Cons:

Les chambres sont un peu datées et auraient besoin d’un rafraîchissement. L’insonorisation surtout est quasi inexistante donc vous entendez tout de vos voisins… enfin la salle de sport est appréciable bien que très petite

2026-03-13 • via Nuitee
J
Jenn K. • family_with_children • ch
8
Pros:

Die Lage und das Hotel war sehr gut

Cons:

Wir hatten das Zimmer neben der Strasse es war abends eher lauter
Und der Duschvorhang stinkte

2026-03-09 • via Nuitee
M
Marion • couple • de
9
2026-03-08 • via Nuitee
K
Kordi • solo_traveller • sa
8
2026-03-05 • via Nuitee
O
Omar • couple • at
5
2026-03-04 • via Nuitee
S
Salvatore • family_with_children • it
10
consiglio il soggiorno in qusto albergo
Pros:

Posizione straordinario . La stanza era piu’ che buona .

Cons:

Non eravamo entusiasta di fare colazione ogni giorno perche’ la scelta era minimale .

2026-03-02 • via Nuitee
J
Joaquim • family_with_children • gb
10
2026-03-01 • via Nuitee
R
Rubens • family_with_children • br
8
Vale a pena
Pros:

Localização excelente, na mesma calçada do Times Sq e bem servido por várias linhas do metrô.

Cons:

Bom café da manhã, as vezes um pouco demorado para servir as bebidas, que poderiam ser self-service, como as comidas.

2026-02-26 • via Nuitee
Y
Yosef • family_with_children • il
10
Pros:

המיקום ממש התאים לנו... החדר שווה את מה ששולם עליו... אבל בהחלט יש מקום לשיפוץ ולשיפור.. מאוד נהנינו.
הייס של הצוות היה שירותי ונפלא.

2026-02-26 • via Nuitee
S
silvia • family_with_children • es
7
Ubicación excelente, trato deplorable.Carente de empatia..
Pros:

Ubicación ,comodidad

Cons:

El personal de recepción no tiene ningún tipo de empatía, ni te entienden ni hacen nada por ayudar.
Es alucinante como te tratan , esto en España no pasa..Todo lo contrario de lo que se espera de una recepción de hotel.Hemos estado con más de tres personas diferentes y todas actúan así.
.

2026-02-25 • via Nuitee
K
Kate • family_with_children • gb
10
Amazing hotel with great perks, perfect location
Pros:

Great location. Love the free coffee in the morning and the free wine in the evening. Lovely spacious rooms and so close to everything. Would highly recommend staying in this hotel.

2026-02-24 • via Nuitee
A
Ahmed • couple • sa
7
2026-02-24 • via Nuitee
S
silvia • family_with_children • es
8
Pros:

La ubicación es maravillosa.Las habitaciones son muy cómodas aunque les falta limpieza

Cons:

El personal de recepción no hace nada por ayudarte ni por entenderte.He coincidido con tres personas distintas con las que he tenido que hablar ya que nuestro vuelo fue cancelado y tuvimos que quedarnos dos noches más y las tres súper desagradables y sin ayudar lo más mínimo..Un desastre ,

2026-02-23 • via Nuitee
P
Petra • couple • cz
8
2026-02-22 • via Nuitee
E
Eva • couple • fr
8
2026-02-14 • via Nuitee
V
Veronika • family_with_children • cz
10
2026-02-11 • via Nuitee
W
WILLIAM • family_with_children • ro
3
Cons:

Personalul de la receptie este foarte flegmatic , nu raspunde deloc la solicitari

2026-02-09 • via Nuitee
N
Nikki • family_with_children • us
9
Pros:

Great location and easy to navigate around the city from the hotel. Right in the heart of everything and everyone was very nice to work with.

Cons:

I had requested to have my room close to my sister-in-law and nieces rooms, but that couldn't be arranged. Made it a little challenging to have my daughter a floor apart from her cousins, but it worked with it.

2026-02-09 • via Nuitee