Kimpton Theta New York - Times Square by IHG

Hotels
•
Kimpton Hotels
8.4 (3264 reviews)
790 8th Avenue , New York , US
+1 212-581-7000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
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Review Highlights

Pros:
Great location
Clean and well-maintained rooms
Friendly staff
Good amenities
Cons:
Noise issues during night
Staff engagement could improve
Some noticed uncleanliness
Heating issues in breakfast area

Categories

Cleanliness
7.96
There were reports of cleanliness issues such as noise and room size impacting the overall impression of the stay.
Service
8.83
Mostly positive comments about service, but with some noted issues with staff engagement and hostility.
Location
8.97
Many reviews highlighted the excellent location, especially its proximity to major attractions.
Room Quality
8.12
The rooms were described as spacious and comfortable, though some noted issues with noise and maintenance.
Amenities
8.35
Amenities were well-received overall, with especially positive mentions of the rooftop and bar.
Value for Money
8.21
The price was generally considered fair for the quality, especially during the holiday season.
Food and Beverage
8.46
The breakfast was highlighted as good quality, though some mentioned issues with the dining experience.
Overall Experience
8.33
Overall satisfaction mixed with specific complaints, yet many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:21

Property Description

Ideally located within 1 block of Times Square and a subway station, this Manhattan hotel offers guests free Wi-Fi and in-room safes. Kimpton Theta New York - Times Square by IHG provides spacious rooms with desks and 55" flat-screen TVs with HBO. Each room also includes a refrigerator. The hotel offers a 24-hour gym. Radio City Music Hall, Rockefeller Center, and the Museum of Modern Art & Design are within 2,641 feet of the property.

Important information:

Kimpton Hotel Theta is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: JFK

Location

Property Video

Guest Reviews

8.4
Based on 3264 reviews
Cleanliness: 7.96
Service: 8.83
Location: 8.97
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.21
Food and Beverage: 8.46
Overall Experience: 8.33
G
Glenn • solo_traveller • us
9
A jewel in Manhattan!
Pros:

perfect location near. central to my meeting and close to restaurants and activities!

Cons:

Keep striving for perfection!

2026-09-19 • via Nuitee
B
Borche • couple • de
10
2026-09-19 • via Nuitee
סמדר • solo_traveller • il
5
Pros:

לא הרבה לצערי

Cons:

The hotel equipment is old and there is a constant dated smell throughout. Service in general was okay, except for terrible service at the front desk.
Fortunately, the service manager, Kristin Plaza, was amazing. He professionally resolved several issues we had with reception and handled everything calmly.

2026-09-18 • via Nuitee
A
Aldas • family_with_children • gb
6
Overall good , just not happy with deposit money still reserved on credit card after 20 days
Pros:

good location , few minutes walk from Times Square .

Cons:

Deposit of 100 USD taken and still not returned 20 days later . After email to hotel administrator was advised that can take up to 30 days for foreign credit card . We have stayed in 3 other locations on this trip an no other hotel had this issue with holding deposit money / foreign credit cards.

2026-09-18 • via Nuitee
M
michele • family_with_children • it
5
Pros:

la posizione e le dimensioni della camera

Cons:

la pulizia e la colazione

2026-09-17 • via Nuitee
O
Oliver • solo_traveller • es
6
2026-09-17 • via Nuitee
M
Matteo • family_with_children • it
8
2026-09-17 • via Nuitee
J
JUHI • couple • in
6
Good rooms and good location. Not the best service.
Pros:

The location was great. And the rooms were a good size for New York.

Cons:

Not very welcoming at the hotel. Specially at the reception. A little off putting considering the price point during peak season.

2026-09-17 • via Nuitee
🇧🇭 Bahrain • solo_traveller • bh
3
2026-09-17 • via Nuitee
K
Kevin • family_with_children • us
10
Pros:

Location, comfortable and clean

Cons:

N/A

2026-09-16 • via Nuitee
D
Diana • extended_group • us
10
2026-09-16 • via Nuitee
M
Mickael • family_with_children • fr
1
Cons:

À FUIR !!!!!
Attention facture des frais de tabagisme même au non fumeur il s’avérait que c’était un sèche cheveux.
L’hôtel se permet de prélever 576 dollars et quand vous les appelez pour contester vous disent que c’est pas le bon service et ne réponde jamais au mail envoyé.

2026-09-16 • via Nuitee
A
Alessandro • family_with_children • it
5
Nn credo che tornerò
Pros:

La posizione vicina alle metro e ad un passo da time square ma come altro hotel.

Cons:

Personale e servizi. Hotel poco pulito cn moquette e la gestione della colazione con sorprese. Senza comunicare siamo stati trasferiti in altra sala per un evento privato, poco capiente e inadeguata per il numero di ospiti hotel,facendo una fila di un’ ora per mangiare per aspettare un tavolino libero e un’altra volta avevano posticipato gli orari creando disagi per chi si era svegliato presto per fare colazione. Pietanze non segnalate, senza attenzione per le allergie e intolleranze

2026-09-15 • via Nuitee
F
Filippo • family_with_children • it
10
2026-09-15 • via Nuitee
G
Gulzhan • couple • kz
1
2026-09-15 • via Nuitee
C
cja • couple • nl
8
Geweldig!
Pros:

We vonden het een heel mooi hotel met een moderne kamer. Het was heel netjes en heel belangrijk het bed sliep lekker. ☺️

Cons:

Het ontbijt mocht misschien wel meer gevarieerd zijn. Het was elke dag hetzelfde. Maar dat was voor ons niet zo erg. ☺️

2026-09-14 • via Nuitee
J
Jelena • solo_traveller • rs
10
Pros:

The location was fantastic. The room was spacious, with comfortable beds. The lobby was beautiful and welcoming.

2026-09-14 • via Nuitee
N
Nadine • extended_group • de
9
2026-09-14 • via Nuitee
Y
Yifat • family_with_children • il
10
מלון מומלץ ממש
Pros:

מלון מושלם נקי שירות מעולה חדר מרווח מאחורי הטיימס סקאוור אך לא מורגש לא שומעים רעש בלילה פשוט תענוג בחירה מעולה

Cons:

אין שפורפרת באמבטיה זה הדבר היחידי שהיה מוזר המים יורדים מלמעלה

2026-09-14 • via Nuitee
F
Ferro • extended_group • it
9
2026-09-14 • via Nuitee