Kimpton Theta New York - Times Square by IHG

Hotels
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Kimpton Hotels
8.4 (3008 reviews)
790 8th Avenue , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Clean and well-maintained rooms
Friendly staff
Good amenities
Cons:
Noise issues during night
Staff engagement could improve
Some noticed uncleanliness
Heating issues in breakfast area

Categories

Cleanliness
7.96
There were reports of cleanliness issues such as noise and room size impacting the overall impression of the stay.
Service
8.83
Mostly positive comments about service, but with some noted issues with staff engagement and hostility.
Location
8.97
Many reviews highlighted the excellent location, especially its proximity to major attractions.
Room Quality
8.12
The rooms were described as spacious and comfortable, though some noted issues with noise and maintenance.
Amenities
8.35
Amenities were well-received overall, with especially positive mentions of the rooftop and bar.
Value for Money
8.21
The price was generally considered fair for the quality, especially during the holiday season.
Food and Beverage
8.46
The breakfast was highlighted as good quality, though some mentioned issues with the dining experience.
Overall Experience
8.33
Overall satisfaction mixed with specific complaints, yet many expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:21

Property Description

Luxurious Accommodations

Located just a block away from Times Square, Kimpton Hotel Theta offers spacious rooms equipped with modern amenities including 50" flat-screen TVs, free Wi-Fi, and in-room safes. Each room also features a convenient refrigerator for your use.

Convenient Facilities

Guests can enjoy access to a 24-hour gym, business center, tour desk, and ticket services at the hotel. Whether you're here for business or leisure, our facilities cater to all your needs.

Prime Location

With attractions like Radio City Music Hall, Rockefeller Center, and Central Park Zoo within close proximity, Kimpton Hotel Theta is the perfect choice for your stay in Manhattan.

Book your stay at Kimpton Hotel Theta now and experience luxury and convenience in the heart of New York City.

Important information:

Kimpton Hotel Theta is committed to providing its guests and associates with a smoke free environment. Smoking tobacco, pipes, vapes, e-cigarettes and marijuana is strictly prohibited within the hotel. By booking through this website, you acknowledge that the hotel has installed smoking detection sensors provided by Rest in its rooms. Rest is a smart device that allows hotel management to respond to smoking events without disrupting your stay. You hereby agree and consent to the use of such sensor in your room and acknowledge and agree that it is 100% privacy compliant and required by the hotel. By acknowledging the foregoing, you agree to waive any future claims related to the presence of the sensor in a room you may book. Tampering with the sensor is strictly prohibited.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 65 per day.

Location

Property Video

Guest Reviews

8.4
Based on 3008 reviews
Cleanliness: 7.96
Service: 8.83
Location: 8.97
Room Quality: 8.12
Amenities: 8.35
Value for Money: 8.21
Food and Beverage: 8.46
Overall Experience: 8.33
U
Ursula • solo_traveller • de
7
2026-06-06 • via Nuitee
A
A • couple • nl
6
2026-06-06 • via Nuitee
O
Osman Berkay • couple • tr
7
Expensive, but safe. However, considering the overall value for money, I would not choose to stay here again
Pros:

The location of the property is excellent, close to everything and very safe, so I was satisfied in that regard. A very small number of the staff were friendly and helpful; however, there were only two employees who genuinely stood out in this way.

Cons:

Great location and very safe. However, the receptionist who checked me in was quite unfriendly and left a poor first impression. For the price, I expected much better service. The hotel also felt dated and overpriced. Overall, I did not find it to be good value for money and would not stay here again

2026-06-06 • via Nuitee
İbrahim • family_with_children • tr
7
2026-06-05 • via Nuitee
K
Kathryn • solo_traveller • us
8
2026-06-04 • via Nuitee
P
Parminder • couple • gb
1
Cons:

rooms are a poor standard

2026-06-04 • via Nuitee
O
Ortal • couple • il
10
2026-06-04 • via Nuitee
S
Sarah • extended_group • il
7
2026-06-04 • via Nuitee
A
Amy • family_with_children • gb
10
Amazing stay, spacious well styled hotel, fantastic staff.
Pros:

Loved everything about this stay, hotel absolutely exceeded our expectations. Rooms were really spacious, family of four travelling and did not feel cramped at all. All the staff were amazing. We added on breakfast which was upstairs on the top floor restaurant, such a beautiful setting and buffet style with perfect choice of food, very delicious and highly reccomed adding onto your trip. Staff were all amazing. Free wine each evening for an hour in the lobby was a lovely touch too and very appreciated. Great location for the subways and Times Square. Would 100% stay here again.

Cons:

Nothing.

2026-06-03 • via Nuitee
C
claire • extended_group • au
9
Large comfy rooms in a great location
Pros:

Location was the best feature. Subway access was on the corner, easy access to Times Square. Carnegie diner close for breakfast, lots of late night pizza, bars etc close by. Rooms were large for NY, bathrooms squeezy but functional and clean, rooftop bar was great for sunset drinks, free morning coffee in the lobby was nice too. Very happy with the hotel.

Cons:

Door staff were a bit confusing, wasn’t always certain who was who, sometimes they opened the door, other times not.

2026-06-03 • via Nuitee
A
Aiman • couple • sa
10
2026-06-03 • via Nuitee
I
Ignacio • couple • cl
4
Regular
Pros:

Location

Cons:

I found a big insect in the bathroom, I could make a video of it.

also I couldn’t change my check in date and I have to pay for a night I didn’t use.

2026-06-03 • via Nuitee
A
Aiman • couple • sa
10
2026-06-03 • via Nuitee
L
Lin • couple • se
7
2026-06-02 • via Nuitee
C
Catherina • extended_group • us
8
Pros:

All good. Comfortable, enough towels. Employees were very friendly.

Cons:

All of the ice machines did not work. We had ZERO ice the whole stay.

2026-06-02 • via Nuitee
G
Gulgun • extended_group • tr
7
Seciciler icin ideal bir deneyim
Pros:

Guvenli

Cons:

Odalarin bulundugu kata yakin havalandirma sistemi asiri rahatsiz edici

2026-06-02 • via Nuitee
L
Lin • couple • se
7
Pros:

Great location. Clean and well equipped. Love the free morning coffee at the lobby.

Cons:

Some of the receptionists were very unpleasant. They could laughing with each others and change to stone face as soon as turn their face to the customers.
My husband went to reception asked if we could have late check out till 2pm and got the answer that the hotel was fully booked. We could only be able to check out at 1pm, otherwise we needed to pay 50 dollars to extend till 2pm. Half hour later, we got informed our airline was delayed and we would missed our connection flight. So we had to stay one more night and fly the following morning. So we went to the reception again and got a room without a problem. Which means the receptionist were lying about the fully booked story. And then because it’s was 2:30pm, they told us the check in time is 3pm. If we want to check in sooner, we have to pay 50 dollars!! So we sat down with our luggages and waited a the lobby for half hour, We have never ever experienced such a ”service minded” and money driven behavior in any hotel like this.

2026-06-02 • via Nuitee
J
Johnny • couple • us
9
2026-06-01 • via Nuitee
K
Kübra • extended_group • tr
10
Pros:

Kahvaltısı, konumu, temizliği, çalışanların ilgisi her şey mükemmeldi.

2026-06-01 • via Nuitee
P
Peter • couple • nl
7
It was a good stay but don’t know if I would return.
Pros:

Location was great.

Cons:

Room was near the elevator which had an extremely load ‘ding’. And the airconditioning was really noisy. Bathroom was on the small side.

2026-06-01 • via Nuitee