Suasana Suites by Subhome

We stayed a few nights at Suasana. The apartment unit is located inside Shama Suasana JB. We completed the check-in process based on instructions received via WhatsApp. The host required us to deposit MYR 300 through a website using a credit card. After making the deposit, we received instructions, along with the mailbox number, key, and other details. The deposit was meant to be refunded within 3–7 business days after check-out; however, it was only returned after 9 business days and only after we followed up.

The unit itself was overall pleasant, with a terrific view. It included a bedroom and kitchen, while the spacious living room featured a sofa bed. The air conditioning worked well, and the kitchen was equipped with cutlery, an oven, and a washing machine, with powder detergent provided. One of the best aspects was its location—just across the street from JB Sentral and malls like City Square and KOMTAR, making it very convenient.

However, there were some drawbacks. The unit was poorly cleaned when we checked in, and there was an unpleasant odor coming from the bathroom sewers, which we had to block off during our stay. The bathroom itself felt outdated, with poor water quality. We used water filters, which turned noticeably dark by the end of our stay.

The building also has a gym and a pool on the 33rd (?) floor, as well as a nice-looking café that we unfortunately didn’t get a chance to try.

useless company ,made a reservation online and even made payment.when we turned up to the hotel,they told us that this subhome thing is a scam and said there was no trace of any such reservation.Employees were not quite useful in helping us in our situation anhd said we had to try contacting booking.com who had apparently turned their customer service offline that day and thus we were unable to seek any help.When we had to cancel the booking,only a bit of money was refunded to us.Not even enough to buy a full meal

- Nirmal +6012 5138776 at Subhome will ask for RM200 deposit despite paid in full for the accommodation via Agoda.
- Nirmal will breach PDPA (Personal Data Protection Act) and ask for your picture copy of Identification Card (IC) to be sent via whatsapp.
- Be prepared for Nirmal not giving you his full name and respond to you via WhatsApp with poor English.

The accommodation:
- Moldy, smelly, non stick cooking pot flaky and severe scratched and toxic for human use,
- No hot water shower!
- toilet wash basin sink without stopper,
- cracks everywhere (poorly maintained),
~ Balcony door broken, unable to lock. Security issue! as near to common public area: swimming pool.
- No free car park, if park at road side despite parking ticket, be prepared to have your car/vehicle go missing by MBJB towing it away! and pay hundreds for fine and hundred for tow.
- WiFi not usable
- no indoor slipper,
- poor quality tea, instant coffee.
- poor quality shampoo
- dirty, tattered and torn shower towel.
- mosquito filled
- cig smoke filled esp 09-09

Took two rooms 3 bedroom and 1 bedroom suitable for families with children you have the option of 1,2 or 3 bedroom suite. Very spacious with fridge, utensils, simple electric hob, kettle etc.. bathroom huge with separate bath.. check in was ok.. good facilities.. town centre location..7 eleven convenience store near lobby..and hotel is value for money..

Very nice and cosy place to stay at the heart of JB and is connected to a mall which have variety of options for foods and shopping will definitely come here again on the next visit to JB the room is very clean and stuff was super friendly

wow the rooms are so good and the Single rooms are really wonderful equipped. The swimming pools is also quite good and the breakfast should be arranged with the rooms not paying the difference from the rooms that should be included. We were the first clients when it was opened as we live in Johor.

The place is clean but not properly maintained. The wifi is down and the tv doesn’t work. When i informed the owner, owner replied me “ok” for wifi down and take it that I am too ignorant to on the tv using a remote! Luckily we stayed only for a night. Don’t even have the mood to take any pictures. Have to endure the whole night with the sound of construction going on beside the building. The location is perfect to visit City Square and Komtar Shopping Mall.

Its next to Amari hotel, so its conveniently located next to the johor bahru custom. So location wise is fantastic for eating and shopping. Loved the fully equipped kitchen, fast internet and television channel with strong network. The service was good, owner was fast to respond to our question on how to retrieve access card. Its a big apartment with a living room and dining area. So my baby enjoyed exploring the place compared to the smaller hotel room.
Cons: The housekeeping can be better. Common bathroom floor looks dirty, the master bedroom bed had hair on the bed. There were also no toilet paper, or toothbrush or toothpaste provided, so you have to bring your own. We found towels in the washing machine still when we check-in, not sure how long they have been there so we didn't dare to use the towels provided. Toiletries were also all open and used by other guests before. There was a strong mildew or mouldy smell from the master bedroom toilet. So if you are not particular about the housekeeping portion, the place is very modern, stylishly decorated and fully equipped enough for me to cook all meals for my baby.

Suasana Suites exceeded my expectation.. The room is very clean with complete amenities such as toiletries, slippers and bathrobes no need to request. They also have microwave where you can reheat your food and some kitchenwear like pans, utensils and a induction cooker, toaster and electric kettle. But no plates to use. We used the gym and its impressive, clean and with a lot of exercise machines and equipment to use. The pool is quite small good for kids. The bathroom hot water is not working properly. The hair dryer difficult to use.

The hotel is very convenient, near to the restaurants, bars, shopping mall and custom. But is expensive compared in other hotels.

This service apartment is part of the hotel and it is conveniently located near the checkpoint. Check-in process with Mr Nirmal was fast and efficient. Room was spacious and clean.

10/10 would recommend! :)

Rating
Location: 10/10
Rooms: 5/10
Customer service: 3/10
Housekeeping: 4/10

Overall: if u r here for a night stay I will recommend to you but beyond that better book directly from the hotel and not subhome. Will not book under subhome again. If want to book better direct to the hotel.

The apartment was spacious but the furniture was Low quality. Check in was also not as smooth. Messaged the property for check in instructions but didn’t receive any response. Had to call Expedia to help get a response from the property. But was still not clear on the procedures. On top of it, the property did not have a reception.

I made a booking few days before going to Johor. The studio aparment is spacious and clean. There are many amenities in The apartment and It is within a walking distance from The aparment to City Square Mall and Komtar JBCC. We mostly took grab to go anywhere. The price is reasonable on non peak hour rate. I would love to come back here again with my family

Great ambiance, well maintained and super clean rooms . V professional staff . Smooth check in process. Highly recommended for family and business trips. Will definitely be staying again. Well done management team.

Amazing!! More space for family.

Nice looking interior & roomy.....the only positive.
Poor upkeep and finishing.....toilet seats x2 broken, grouting mouldy and poor finish. The description of the property as a ‘home stay’ and not as part of the suasana suite hotel was lacking. The suasana staff on arrival did not want to help us. Nirmil, the host, did not communicate clearly.....no instructions prior to arrival of how to check in and get the key. I was left in reception uncertain of what to do. With 2 young kids in tow after a long haul flight this was not cool. I eventually worked out I needed to call nirmal (from my overseas mobile which = ++cost) who sounded like he’d been napping and most unfriendly. He then barked down the phone he’d forwarded a text of instructions (which he hadn’t) and kept on shouting ‘mailbox’ which made no sense. He then hung up. The text then arrived stating I needed to get the key from a specific mailbox. There was a code to access the room which was forwarded on further prompting. A thoroughly bizarre set up and difficult to navigate with a rude host with poor English communication skills. I travel a lot and I’ve rarely been so disappointed. My advice = AVOID

First time staying at this hotel, but it’s more like a service apartment. Location is very very good. Just across from city square mall. The apt is clean and tidy. Have gotten a 3 bedroom apt. Bed is comfortable and the apt design is very modern. Great view of Johor. The only cons are there is no towel and hand towel provided. Only 1 hair dryer provided. Probably the housekeeping forgot about the towel. Otherwise would come back again if traveling with big group.

平價, 舒適, 寬敞, 但check-in 要 whatsapp / call 聯絡人到Lobby辨理
我訂了3房間的單位, 但他們說沒有3房, 安排了1房+2房給, 而且不是相連, 有少許不方便
但回想一下, 我們有2廳3房3房浴室.....其實都很不錯

Location is very good.
But room doesn't have hair dryer. Lock isn't working. Toilet has sewage smell. Blanket comes with stain.
We booked two one bedroom suites. Hilarious thing is, one room is without wifi one room has. One room is without hairdryer one room has. But both rooms have issues with the door locks.

I would say that this was my 5 star experience at Suasana. The room was fantastic, with complete facilities and amenities. The kitchenettes were complete with fridge and microwave. Plus, the staffs were very friendly and helpful. DOUBLE THUMBS UP!