Duxton Reserve Singapore, Autograph Collection

My partner and I had an absolutely phenomenal time at the Duxton Reserve in Singapore! The staff were so kind, the room was incredible, and we had an amazing experience. The location was very close to what we wanted to visit, the space was clean and tidy, the decor beautiful, and the entire vibe was lovely! We will absolutely be back, thank you to everyone who made our time so special!

The care and consideration of the staff to help us find and change to the right room for us .

I am writing to share my feedback regarding a recent weekend stay at The Duxton Reserve. While I had high expectations for the property, the service experience at the lounge during the evening was deeply disappointing and fell well below the standard one expects from a luxury hotel.

During our visit, the lounge was quiet, with only two guests present. Despite this, the service level was remarkably poor. Staff members were observed sitting in the lounge area, largely disengaged and prioritizing personal matters over guest service. On one occasion, a staff member, Michelle, was heard speaking loudly on her phone regarding work shift changes, ignoring our presence entirely. When we requested a menu, rather than assisting us directly, she simply shouted across the room for a colleague to provide it, despite being perfectly positioned to assist us herself.

Furthermore, the interaction regarding our consumption was unprofessional and handled with a total lack of tact. After ordering our third round of drinks, we were informed by Michelle that our service was being paused due to concerns about intoxication. Having stayed at hundreds of luxury hotels worldwide, I found this remark to be both unprecedented and presumptuous.

Additionally, the staff displayed an intrusive attitude toward our private activities. They asked several highly personal questions regarding our stay, seemingly because we had invited a few friends over before heading out for dinner. The staff unfairly assumed that we were hosting a party in our room, which was an uncomfortable and inaccurate judgment to make.

Given our limited interaction and the absence of any behavior that would warrant such comments, these encounters felt entirely inappropriate and were the low point of what should have been a relaxing evening.

I hope that management takes this feedback seriously, as the lack of professional etiquette and the poor attitude displayed by the lounge team significantly impacted our stay. I trust you will look into these service standards to ensure future guests do not have a similar experience.

Le confort la décoration et le service

I felt this hotel fell very short of my regular Bonvoy experiences. I was pleaded to be emailed prior to arrival to be advised I was upgraded as a platinum member and would have club, breakfast and laundry included upon check in I was told no laundry as I was using point for my stay.
Then my room had a faulty shower. I was given another room to move to with no offer of help. That shower worked but only on one setting. I also did not get my room serviced that I moved to. I think any hotel that moves you should offer an apology and a small token but nothing was provided. No follow up at all to see if I was ok. On the last day I had late checkout and asked if my room could be serviced since it hasn’t been the day before and have had this done many times. I was told no as I was checking out/ all in all an unpleasant experience.

L'accueil du personnel, le transfert aeroport hotel parfait. Le calme et la décoration de l'hôtel. Le service Laundry et bien sûr le petit déjeuner.

Decor, comfort, scent, plenty of water and coffee machine, toiletries in shower

This is our second visit to the Dutton Reserve. We love everything about the hotel. The interior design is a mix of modern and classic Chinese design.the rooms are comfortable and spacious. The staff were great and the food outstanding. One particular benefit is the Executive Menu for snacks and drinks, they don’t have a Marriott M Club, but offer amenities to members through the day in the lounge.
The hotel location is very convenient. Very near two MRT stations and 3 major bus routes, a 7 minute walk to China town. And the Maxwell food center is nearby.
The street in front of the hotel is quiet and attractive with shophouses on both sides. You feel that you live in a neighborhood rather than a modern development complex.
If we return to Singapore, which is quite likely, the Duxton Reserve will be our choice of hotel.

We stayed at the Duxton Reserve in Singapore on the Easter weekend. The room was comfortable and we loved the decor of the hotel and the room. Many thanks to the hospitable and helpful staff, including Danial, Ali and the ladies at reception. We look forward to visiting again.

nice design hotel with an antique style

Beautiful boutique hotel, staff are as lovely as always, was upgrade to a lovely loft suite which wsa amazing. Food and drink at the lounge were fantastic too.

The Duxton staff is amazing. Each person was ready to help and kind. The location is also great, since we could walk to plenty of great restaurants and food stalls as well as the Maxwell train station. My only hit would be the bed…it had a frame that went around three sides of the bed, and the person on the frame side had to climb over the other person to get in or out. The mattress was loud and not comfortable. We love the Autograph collection properties, and this aspect, while perhaps a traditional bed that fit the decor, was not great. The bar and restaurant were quiet and the food and beverages were just what we wanted.

Service at the hotel was great. The staff were very welcoming and helpful from the moment I arrived, and check-in was a breeze. I also appreciated that the room was stocked with plenty of complimentary water, which is a thoughtful touch and something that’s becoming quite rare in many hotels these days.

The room itself was on the smaller side, and the lighting setup might benefit from a little more flexibility. There was one switch controlling the room lights, with spotlights directly above the bed. It could be nice to have dimmers or separate switches so guests can keep some softer lighting on while winding down in the evening.

Overall, a very pleasant stay with excellent service.

It was clean with an excellent staff. Close to Chinatown and buses. Loved it there and would stay there again

Well appointed room with nice amenities in a great location.

Qualité et originalité du Décor
Situation/ localisation pratique

Arrived early as we disembarked a cruise ship, hotel room wasn’t ready so we had breakfast and explored gardens by the bay for a few hours. Had a message from the hotel when the room was ready, the pearl suites are amazing so big and comfortable. Great hotel and amazing location to everything Singapore has to offer. Thank you for an amazing stay.

Breakfast was lovely but the staff very unhappy if you deviated from the system- eg wanting to wait between courses.