Holiday Inn Arlington at Ballston by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.8 (552 reviews)
4610 North Fairfax Drive , Arlington , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Exceptional customer service
Great location
Cons:
Dirty bathroom
Poor room quality
Overpriced accommodations

Categories

Cleanliness
6.44
Cleanliness was a major issue, with reports of a dirty bathroom and maintenance problems.
Service
9.41
Customer service was noted as exceptional, which helped mitigate some of the issues.
Location
9.95
Location was convenient and well-received by guests.
Room Quality
6.4
Rooms were described as old-fashioned, worn out, and in need of maintenance.
Amenities
7.43
Amenities were lacking with reports of poor breakfast service and outdated facilities.
Value for Money
6.89
Guests felt the hotel was overpriced for the experience received.
Food and Beverage
7.44
Food quality was inconsistent, with negative feedback on coffee and breakfast options.
Overall Experience
8.41
Overall guest experience was marked by significant issues but some positives in service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:00

Property Description

Outdoor Pool and Fitness Centre
Guests at the Holiday Inn Arlington at Ballston can unwind in the outdoor pool or stay active in the fitness centre, ensuring a refreshing and energizing stay.

On-Site Dining at The Silver Leaf Restaurant
Indulge in delicious meals at the on-site Silver Leaf Restaurant, offering convenient breakfast and dinner options for guests to enjoy without having to leave the hotel premises.

Convenient Location for Sightseeing
Located near Interstate 66 and metro lines to Washington, D.C., the Ballston Holiday Inn provides easy access to popular attractions such as Arlington Cemetery, National Zoo, and the White House, making it an ideal choice for travelers looking to explore the area.

Experience comfort, convenience, and great amenities at the Holiday Inn Arlington at Ballston. Book now for a delightful stay!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The Rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit $20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 20 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 552 reviews
Cleanliness: 6.44
Service: 9.41
Location: 9.95
Room Quality: 6.4
Amenities: 7.43
Value for Money: 6.89
Food and Beverage: 7.44
Overall Experience: 8.41
L
LA_Engineer • Solo travel • Torrance, California
2
Freezing shower
Pros:

The location is very good and the staff were nice, but I have to rate it a 1 star due to the inadequate shower. I turned my shower on full hot and it started out luke warm. Thought it would warm up, but instead it went ice cold. Unfortunately I really don't like a freezing shower. Everything in the hotel is a bit dated. Blow dryer did blow, but barely. In the end the shower did go back to luke warm - enough to quickly finish.

2026-04-04 • via Tripadvisor
J
Janos • solo_traveller • hu
5
Time to refurbish the building
Pros:

Locatoion, friendly staff

Cons:

Lack of reconstruction, like not-functioning door-locks.

2026-03-28 • via Nuitee
C
Camryn • couple • us
10
Pros:

Such great value for the property and location.

Cons:

Parking is not free.

2026-03-23 • via Nuitee
6
685ChrisJ • Couples
2
Non-existent phone number - did they not pay their phone bill?
Pros:

Our flight to DC was cancelled due to a groundstop at all DC airports on March 13, 2026. When we tried to call the hotel, their phone number from their website and on their email correspondence ( 1-703-243-9800 ) was not working, not functional. Even IHG Guest Relations could not reach them. There was no way to cancel. The email address listed is non-responsive. There is no way to reach this hotel. I cannot understand how they can function like this.

2026-03-14 • via Tripadvisor
E
Egypt • solo_traveller • us
5
I stay was pleasant because of the staff and my family but the hotel needs a total upgrade.
Pros:

The staff were kind and professional.

Cons:

There were so many aspects of the hotel that were just rundown. The elevator was in disrepair. The wallpaper and carpet were worn. The tv didn’t work until my uncle came and beat it up to stay on. The toilet and sink leaked.

2026-03-14 • via Nuitee
T
Thomas • extended_group • us
7
2026-03-12 • via Nuitee
M
Mernon • couple • us
10
Pros:

Add more lighting in the parking lot. Rather dark in the evening. It will feel more safe in that area of the property if it were well lit.

Otherwise, my stay was great.

2026-03-10 • via Nuitee
O
Oleyar • solo_traveller • us
10
Very nice, the snow mounds were terrible. Not the fault of the hotel though.
Pros:

Not applicable

2026-03-07 • via Nuitee
T
Trail54065906829 • Business
8
1st Holiday Inn Experience, I will be back!
Pros:

I had a really pleasant stay this past weekend. This was actually my first time staying at a Holiday Inn. I do not usually book this brand.

From the moment I checked in, the experience felt welcoming. The woman at the front desk was kind, had a great sense of humor, and brought a positive energy that immediately set the tone for my stay.

The two gentlemen at the restaurant were just as friendly and attentive. Service felt natural and easy, which made dining there enjoyable.

My room was clean and well maintained, exactly what you want when traveling.

At checkout, the team was again helpful and patient, taking time to answer my questions and provide additional information without making it feel rushed.

Overall, it was a smooth, comfortable stay with consistently friendly service from start to finish. For my first Holiday Inn experience, it exceeded expectations. I will be back!

2026-03-05 • via Tripadvisor
A
Abdeta • solo_traveller • us
1
2026-02-26 • via Nuitee
R
Ru • solo_traveller • cn
1
2026-02-10 • via Nuitee
N
Natalia • family_with_children • us
10
Pros:

I just slept well.

2026-01-27 • via Nuitee
N
Natalie • couple • ca
6
Nice staff. Efficient and comfortable and clean.
Pros:

Comfort of the beds was good. Heat of the shower was good.

Cons:

A little worn and dated.

2026-01-26 • via Nuitee
H
hunterp576 • Friends getaway
2
Do not go here
Pros:

I went here on a trip to Washington DC because it was cheap. Worst hotel ever. Outlets did not have covers and shower was dirty. Took 45 minutes to deliver new towels because the ones that came with the room. The pool was closed in the middle of July. Spend a little more and you will get a lot better.

2026-01-20 • via Tripadvisor
J
Jack • couple • us
8
2026-01-19 • via Nuitee
K
Koffi • extended_group • us
7
good on average
Pros:

No comments

Cons:

No comments

2026-01-19 • via Nuitee
J
Jack • couple • us
9
Cons:

Pretty plain and

2026-01-19 • via Nuitee
Y
Yue • solo_traveller • us
1
2026-01-19 • via Nuitee
F
FATUMA • extended_group • ke
3
not a very good experience
Pros:

beds were comfy

Cons:

the receiptionist of ethiopian origin was very rude.one morning i took a cold shower.on the check out day the lifts failed. the door had a problem opening

2026-01-19 • via Nuitee
J
Jose Luis • family_with_children • us
2
Cons:

We paid for 4 breakfasts per day and only received for 2 plus they were not good. Room facility was not acceptable and the tv bearly worked so we stayed away all day until time for bed.

2026-01-19 • via Nuitee