Holiday Inn Sacramento Downtown-Arena by IHG

Hotels
Holiday Inn Hotels & Resorts
8.1 (1731 reviews)
300 J Street , Sacramento , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Excellent service
Clean rooms
Convenient proximity to landmarks
Cons:
Limited parking
Expensive breakfast
No spa services
Room upgrades needed
Mixed feedback on amenities and value for money
Desire for more variety in food and beverage options

Categories

Cleanliness
8.2
Guests consistently mentioned cleanliness as a positive aspect.
Service
9.1
Service was highly appreciated with multiple mentions of exceptional staff friendliness and customer care.
Location
9
The hotel's close proximity to key landmarks and amenities received high praise from guests.
Room Quality
7.9
Rooms were comfortable overall, with some feedback on the need for updates and maintenance.
Amenities
7.4
Amenities were satisfactory, with mixed feedback on the pool and spa services.
Value for Money
6.9
Mixed reviews on the perceived value, with some guests mentioning the pricing as slightly high for the offerings.
Food and Beverage
7.3
Guests appreciated the breakfast and dining services, with some suggesting improvements in variety.
Overall Experience
9
Most guests had a positive overall experience and expressed willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 09:37

Property Description

Convenient Location: Located just off motorway I-5 in the heart of Sacramento, California, Holiday Inn Sacramento - Capitol Plaza is within walking distance of Old Sacramento.

Modern Amenities: Enjoy complimentary wireless internet and dine at the on-site restaurant. The hotel also boasts an outdoor pool and a 24-hour fitness center for guests to unwind and stay active.

Nearby Attractions: Explore top Sacramento sights like the State Capitol Building and the Crocker Art Museum, all just minutes away. Additionally, the Sacramento Convention Center and California Railroad Museum are easily accessible from the hotel.

Experience the best of Sacramento at Holiday Inn Sacramento - Capitol Plaza. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any Room Including Breakfast: The rate includes a voucher redeemable for breakfast in the hotel restaurant. Limit USD 20 per room per day.

Garage parking is $20/ day. Express parking (available in front of the building) is available for $30/ day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SMF

Location

Guest Reviews

8.1
Based on 1731 reviews
Cleanliness: 8.2
Service: 9.1
Location: 9
Room Quality: 7.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 9
M
Michelle couple us
8
2026-08-08 via Nuitee
L
Linda M solo_traveller us
10
2026-08-07 via Nuitee
A
Angela extended_group us
8
2026-08-04 via Nuitee
K
Krystle couple us
10
I enjoyed myself. It was a great experience and would definitely do it again. Recommend it to anyone
Pros:

Close, convenient and easy to travel to and from.

Cons:

Had to wait for room to be cleaned. Had to report it twice.

2026-08-04 via Nuitee
K
Katarina couple us
3
2026-08-03 via Nuitee
W
Wanderer32114828804 Couples
2
Boorish attitude. Utter disrespect
Pros:

On July 25, 2026, we arrived at this hotel around 10:00 PM after a very long and exhausting day. Unfortunately, our check-in experience was extremely disappointing.

At the front desk, there was an older gentleman who appeared to be having a personal phone conversation. He asked us to wait. We understood that unexpected situations can happen, so we waited patiently. However, we ended up waiting for approximately 40 minutes while he continued his personal conversation.

When we tried several times to politely approach him and explain that we were tired and simply wanted to check in, he dismissed us and waved us away as if we were bothering him. His attitude was extremely disrespectful and showed a complete lack of customer service.

I was very disappointed by the way we were treated. Guests come to a hotel expecting to be welcomed and treated with basic respect, especially when they are paying customers. Unfortunately, the behavior of the front desk employee made us feel ignored and unvalued.

This was a very unpleasant first impression of the hotel, and I hope management addresses this type of behavior to ensure future guests are treated with the respect they deserve.

2026-07-31 via Tripadvisor
M
margaretsF9185SG Couples
10
Great location!
Pros:

Great location! 5 minute walk to Golden One Center, 5 minute walk to Old Sacramento. Many restaurants within a few minutes walking. Staff was very friendly and helpful, very clean room, good atmosphere and value. Stay here on many visits and will stay again.

2026-07-29 via Tripadvisor
S
sassystar Family Trabuco Canyon, California
10
Great Location to walk to Old Sac
Pros:

We absolutely love staying at this hotel. Everything was very clean and the staff was friendly. Our favorite part was the tunnel to old town Sacramento super convenient and we were able to walk back-and-forth to the shops. We would stay here again for sure. Highly recommend for families. We also walked around and did some shopping in the morning. They gave us a late checkout with a membership, which they needed our email address. Great spot to stop for a night on our road trip!

2026-07-28 via Tripadvisor
G
Guide255258 Solo travel San Diego, California
8
Enjoyable
Pros:

Location is everything and this hotel was definitely the right choice. I just wish the showerhead had more pressure behind it.

2026-07-27 via Tripadvisor
R
roberthK3833XI Business Hesperia, California
10
My go to
Pros:

Always my go to hotel in Sacramento. Can’t beat location and top it it off with staff who care, yes I am coming back. Always relaxed atmosphere and people who care about your stay

2026-07-26 via Tripadvisor
V
Voyage269815 Couples
10
Holiday inn the best
Pros:

Holiday inn downtown sac is always my go to place clean great service lovely property and conveniently located for any event around Sacramento. Never had any problem what so ever

2026-07-26 via Tripadvisor
V
vvvonda Friends getaway
10
Our favorite downtown hotel!
Pros:

Great location! Clean rooms!

2026-07-26 via Tripadvisor
S
Sarah family_with_children gb
10
2026-07-24 via Nuitee
J
Janice E couple us
8
Very pleasant.
Pros:

Staff was very nice and helpful. Location great! Easy walk from the train station and Old Sacramento.

Cons:

Bed was a little soft for our taste. Air conditioner was making a lot of noise, but staff showed up almost immediately, agreed it was too loud, and moved us to another room without needing to return to the check-in desk. Didn’t have breakfast there because the cost was too high.

2026-07-24 via Nuitee
M
Michael couple us
8
Pros:

Desk reception not friendly

2026-07-24 via Nuitee
A
Ashley solo_traveller us
8
2026-07-23 via Nuitee
A
Angela extended_group us
10
2026-07-23 via Nuitee
D
ducn588 Business
10
Great
Pros:

Great services , we will come back

2026-07-21 via Tripadvisor
W
Weathetly solo_traveller us
8
2026-07-21 via Nuitee
R
R7886QFcharlieg Business
10
Very Pleased Veteran
Pros:

I stayed at the Holiday Inn Sacramento —Arena while attending the WSB conference this past weekend. From the very first hello at check-in until thanks for choosing us at checkout I am pleased. The staff was very nice and accommodating! My room was clean , stocked with what I needed and if I had questions they were quickly answered. What I loved most, was the access to everything I needed within walking distance. From the Golden1 Center, where the conference was , to Old Sacramento for sight seeing it was very very nice! I definitely recommend 100%

2026-07-20 via Tripadvisor