Cardiff Marriott Hotel

Hotels
Marriott Hotels & Resorts
8.1 (6955 reviews)
Mill Lane , Cardiff , gb

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable beds
Cons:
Issues with cleanliness
Staff heating solutions were temporary
Some noise disturbances

Categories

Cleanliness
7.31
Some complaints about cleanliness and maintenance noted in reviews.
Service
8.78
Staff were friendly, helpful, and provided good service.
Location
8.82
Excellent location with easy access to train stations and local amenities.
Room Quality
7.77
Overall comfortable rooms, but some issues with bedding and heating.
Amenities
8.3
Good amenities available, but a few areas need refreshing.
Value for Money
7.26
Some perceived issues with pricing, especially for families.
Food and Beverage
8.31
Breakfast received positive feedback.
Overall Experience
8.28
Most guests had a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:47

Property Description

Luxurious Accommodation
Experience comfort and style in our air-conditioned rooms with luxury bedding and flatscreen TVs. Enjoy complimentary WiFi in public areas.

Dining and Entertainment
Indulge in all-day dining and 24-hour room service at Browns Brasserie and Bar. Explore vibrant St Mary’s Street for shopping and nightlife.

Fitness and Recreation
Stay active at our 24/7 gym with modern cardio equipment and weights. Visit nearby Cardiff Castle and Principality Stadium for entertainment.

Book now to experience the best of Cardiff at the Cardiff Marriott Hotel.

Important information:

Please note that rooms can accommodate a maximum of 2 adults and 2 children under 12 years.

Bed types are not guaranteed, and all requests are subject to availability. Please contact the hotel to confirm the availability of any desired bed type.

Please note that a maximum of 2 dogs is allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CWL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

Location

Guest Reviews

8.1
Based on 6955 reviews
Cleanliness: 7.31
Service: 8.78
Location: 8.82
Room Quality: 7.77
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 8.31
Overall Experience: 8.28
R
Robert extended_group gb
1
Very Disgusting
Pros:

The breakfast we requested vegetarian, but did not get that. No other choices given.
The room we requested for to be close together was not given as the disabled person we were travelling with needed the rooms close to support him. This was discrimination and previously we were told that this request can be granted.
Staff was hostile and not friendly or supportive.

Cons:

Lack of choice.
Customer service was extremely POOR.
Internet was disgusting, unable to watch television.

2026-06-27 via Nuitee
B
ben couple gb
4
Disappointing.
Pros:

Room was clean

Cons:

- Rude staff - defensive when questioned on issues. Did not explain any features, times or facilities
- Located on a restricted road despite offering parking.
- Incorrect postcode for parking garage which leads to using a restricted council road and leads to fines (which the receptionist stated many people complain about and told me to take it up with the council)
- Room AC did not suffice to cool room down, room temperature at 27 degrees degrees despite the thermostat set to cool and restricted at 19 degrees (and did not cool)

2026-06-27 via Nuitee
V
Victoria solo_traveller gb
10
2026-06-27 via Nuitee
D
Darcy couple gb
10
Great location, excellent hotel
Pros:

Lovely facilities. Will defo stay again

Cons:

Nothing it was amazing

2026-06-26 via Nuitee
J
Julia couple gb
9
Most enjoyable
Pros:

Air con on a very hot night and large TV. Water.

Cons:

No biscuits with coffee and waste bin had no plastic bag in it.

2026-06-26 via Nuitee
C
Catrin family_with_children gb
9
2026-06-26 via Nuitee
J
Jules couple gb
9
2026-06-26 via Nuitee
S
Sarah couple gb
7
Good hotel, but far too expensive. Good helpful staff but reception check-in etc took way too long. Long queues.
Pros:

Location and parking facilities

Cons:

Very slow service at reception

2026-06-25 via Nuitee
D
Debra couple gb
10
Pros:

Location

Cons:

Beds so uncomfortable

2026-06-25 via Nuitee
M
mckenna solo_traveller gb
5
Ver expensive
Pros:

Central location. Staff nice

Cons:

Price was extortionate for one night stay. £377. Room was clean but dated. Needed redecirating

2026-06-25 via Nuitee
H
Helen couple gb
9
2026-06-24 via Nuitee
R
Rachel couple gb
7
Good, apart from the aircon issue
Pros:

Breakfast great. Location perfect. staff nice.
Room was good

Cons:

Stayed during the intense summer heat. The aircon wasn't working properly, room was sweltering and we had to ask for a fan. So not a great nights sleep. We saw the engineer on our way out the following morning, he said that something had been switched off which had effected the aircons effectiveness.

2026-06-24 via Nuitee
A
Andrew couple au
7
I would stay there again
Pros:

The location to the city centre

Cons:

Would have liked to have the ac abit cooler

2026-06-24 via Nuitee
E
Ester solo_traveller gb
9
Great location. Clean room. Lovely staff. Air conditioning
Pros:

Very clean. More than pleased with this one.

Cons:

Nothing.

2026-06-23 via Nuitee
I
ian couple gb
5
Average at best
Pros:

Restaurant staff were very helpful

Cons:

Check in staff were not helpful. AC did not work in room and they said they could NOT switch rooms as 'fully booked'. When we then pointed out that we were in fact assigned the wrong room, not what was booked, all of a sudden he COULD change rooms without an issue. Bed quality was pretty poor also

2026-06-23 via Nuitee
L
Lisa couple au
8
Cons:

The air conditioning was useless. The room was too hot

2026-06-23 via Nuitee
J
Jac solo_traveller gb
8
2026-06-23 via Nuitee
C
Carolyn couple gb
8
2026-06-22 via Nuitee
L
Lowri couple gb
8
2026-06-22 via Nuitee
M
Michaela family_with_children gb
10
2026-06-21 via Nuitee