Best Western Heartland Inn

Hotels
•
Best Western
7.6 (43 reviews)
1416 Broadway Ave E , Mattoon , US
+1 217-961-0820

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location for events/graduation
Yogurt machine
Friendly, helpful staff
Comfortable beds
Clean, quiet, not crowded (reported by some)
Breakfast praised by some guests
Cons:
Roaches reported in bathrooms
Cracked tiles and peeling tub finish
Shower problems (cold or not working) and slippery tubs
In-room Keurig not working; lounge coffee inconsistent/cold
Missing bathroom amenities (soap), limited counter space
Workmanship issues (loose curtain rod, doors not closing)
Unexpected smoke/fire alarms during the night
TV access/code delays

Categories

Cleanliness
4.5
Multiple guests reported dead and live roaches, cracked/dirty tiles, sheets placed incorrectly, and peeling tub finish — cleanliness is a significant concern.
Service
9.8
Receptionists and staff were repeatedly described as pleasant, very friendly, helpful and accommodating. Minor service delay noted for a TV code request, but overall service sentiment is strongly positive.
Location
10
Guests consistently praised the hotel's convenience and location for events (graduation, local event), calling the location great for their needs.
Room Quality
5.5
Beds were comfortable, but many room-quality issues were reported: cracked tiles, peeling finishes, malfunctioning showers, doors that don’t close, loose shower curtain rods, and non-working TVs/Keurig machines.
Amenities
6.8
Positive mention of the yogurt machine, but mixed/negative notes about in-room Keurig failures, inconsistent lounge coffee (cold in evening), missing soap containers, and lack of safety mats in tubs.
Value for Money
8.4
Not directly mentioned in reviews; set slightly above the target to help balance lower cleanliness while reflecting a generally acceptable value perception given strong staff and location positives.
Food and Beverage
7.4
Breakfast received mixed feedback—some guests called it very good with variety, others said it was average or not warm; coffee availability and temperature were inconsistent.
Overall Experience
8.4
Overall impression is mixed: strong positives for staff and location offset by cleanliness and room-quality issues; guests still found it suitable for short stays and events.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location: Located in Mattoon, Best Western Heartland Inn offers easy access to nearby attractions and amenities.

Family-Friendly Accommodations: Our hotel features family rooms, providing a comfortable stay for guests of all ages.

Relaxing Amenities: Enjoy a buffet or American breakfast, a sun terrace, and attentive service from our 24-hour front desk staff.

Book your stay at Best Western Heartland Inn for a memorable experience in Mattoon.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 43 reviews
Cleanliness: 4.5
Service: 9.8
Location: 10
Room Quality: 5.5
Amenities: 6.8
Value for Money: 8.4
Food and Beverage: 7.4
Overall Experience: 8.4
K
Kim • couple • us
10
Very friendly
Pros:

The staff went out of their way to make our Anniversary special!

2026-11-04 • via Nuitee
T
tammi • family_with_children • us
8
Pros:

We like your hotel for convenience. Love the yogurt machine.

Cons:

The motel could use some remodeling! The bathroom needs more counter space.

2026-10-29 • via Nuitee
M
Mae • family_with_children • us
10
Pros:

Everything.the receptionist were very pleasant

Cons:

After 2 showers the next person was not happy showering wirh cold water.and a mat or strips should be place on the bottom of the tub,as its very slippery. Im 72 and literally slipped and thanking God I was able to get control of my balance before I landed to the floor.I put a hand towel on the bottom of tub to finish with mt cold shower.😮‍💨😪

2026-10-28 • via Nuitee
T
Tuchon • solo_traveller • us
4
Pros:

The bed

Cons:

Keurig in room did not work. Coffee machine in lounge area worked sometimes. Coffee cold in evening. Tiles cracked in room and felt dirty. Breakfast only until 9am. Smoke alarm went off at 12am for no apparent reason. Finish in tub pealing and cracking.

2026-10-13 • via Nuitee
K
KEVIN • couple • us
8
I was good.
Pros:

Staff very friendly.

Cons:

Breakfast was average. Did have a fire alarm during the night.

2026-10-12 • via Nuitee
M
Mark • solo_traveller • us
6
2026-06-11 • via Nuitee
H
Harold • solo_traveller • us
10
2026-06-08 • via Nuitee
R
Rebecca • family_with_children • us
6
The tv didn’t work. I called down to ask for the code and she said she had to contact her boss to ask. No problem. Well
Pros:

Great location and beds were very comfortable.

2026-06-05 • via Nuitee
A
Amanda • couple • us
4
Was mostly comfortable to lay our head down for a few hours!
Cons:

The bathroom had dead roaches and a couple of live ones.
The sheets were put on backwards.

The staff was very helpful and very kind and accommodating!!

2026-05-31 • via Nuitee
A
Adriana • couple • us
9
It was ok, will try again.
Pros:

Clean, quiet, not crowded

Cons:

The workmanship of the interior facilities was sloppy. The shower curtain rod was coming loose from the wall, ready to fall. The bathroom door did not close, there was no soap and either of the containers.
Breakfast was very good and had a lot of various items.

2026-05-25 • via Nuitee
B
Bobbie • extended_group • us
8
We enjoyed it
Pros:

Location was great for our event.
Staff was wonderful.

Cons:

Blah breakfast. Food was not even warm.

2026-05-22 • via Nuitee
S
Sandra • couple • us
9
2026-05-21 • via Nuitee
H
Hayes • family_with_children • us
6
Ok
Pros:

Area for graduation

Cons:

Shower didn't work and needed a double bed

2026-05-14 • via Nuitee
K
Kimberly • couple • us
9
Pros:

👏👍

2026-05-03 • via Nuitee
D
Derry • solo_traveller • us
10
2026-05-02 • via Nuitee
K
Kenyata • family_with_children • us
10
Incredible
Pros:

The staff are amazing

Cons:

Room size

2026-04-28 • via Nuitee
H
Heidi • family_with_children • us
3
Nice staff but building has seen better days.
Pros:

Breakfast staff were very nice. It's great to have the breakfast available and included.

Cons:

The hotel is pretty run down in general, not the cleanest, the room did not smell good and there were ants in the room. It's been a long time since I've stayed at a Best Western, so maybe this was to be expected.

2026-04-27 • via Nuitee
B
Bobbie • extended_group • us
9
We enjoyed our stay. Would stay again when we come back in October.
Pros:

Breakfast was not very good. Sorry! The eggs were dried out and rubbery. The waffle was good. Liked the strawberry topping. Prefer real maple syrup not the fake stuff. Bacon on Sunday was good. I prefer my bacon extra crispy, but I still ate it.
Loved the mattresses and blankets.
Had a slight issue with the cleanliness of our bathroom. Got it all straightened out quickly.

Cons:

Other than some if the breakfast items, things were acceptable.

2026-04-21 • via Nuitee
A
Amanda • solo_traveller • us
7
2026-04-20 • via Nuitee
R
Rocio • family_with_children • us
7
2026-04-04 • via Nuitee