1 Hotel Mayfair

Excellent experience, exceptional service and warmth from all staff from the minute you arrive at the hotel.
I would highly recommend this hotel.

We recently stayed at 1 Hotel Mayfair and overall had a great experience. The location is fantastic, the rooms are beautifully designed, and the overall aesthetic and atmosphere of the hotel are excellent. The property truly delivers on luxury, comfort, and style.

However, if you are traveling for business or need reliable connectivity, there is one major issue worth noting: the WiFi. Throughout our stay, the internet connection consistently dropped every 1–2 minutes, often disconnecting for 10–15 seconds at a time. While that may sound minor, it made video calls, meetings, and any kind of remote work extremely difficult and frustrating.

Unfortunately, cell phone reception in our room was also very poor, so tethering to mobile data was not a viable backup option. We ultimately had to leave the hotel in the evening and work from a nearby WeWork in order to take important business calls reliably.

To the hotel’s credit, management was responsive and sent a very helpful IT specialist who genuinely tried to resolve the issue. Sadly, the problem persisted. It appears there may be a deeper issue with the network infrastructure - possibly related to firewall QoS/routing policies or their upstream internet provider.

If you are visiting for leisure and don’t need dependable internet connectivity, this hotel is close to perfect and we would highly recommend it. But if you are traveling for work and require stable WiFi for calls and productivity, you may want to consider staying elsewhere until the connectivity issues are resolved. We experienced the same issue on 2 MacBooks, 2 iPhones, and 2 different iPads, so it wasn't a specific device issue, and it was consistent across all 6 devices. Hoping next trip this issue is sorted out, because the hotel is actually really nice.

We cannot give enough amazing accolades regarding the hotel. From the moment we arrived it felt quite luxurious and yet filled with natural elements of wood, moss, and beautiful plants.
The room was modern and relaxing with wonderful linens, bath products, robes and slippers. The in room coffee and water was absolutely wonderful, as was the mini bar. There is also a yoga mat and foam roller.
We had the most fabulous massage while we were there. The therapists were both knowledgeable and very professional. It was probably one of the best we have had. And we have had many!
The area is absolutely gorgeous with easy access to anywhere one might want to visit. The underground is close by (3 min walk), and the fabulous choice of restaurants and bars is also worth the location.
However, what truly sets this hotel apart from the others is their staff. From the moment we arrived we felt so welcomed. Andreea is at the front desk and was amazingly friendly and informative. She checked us in and walked us to our room. She is very kind, and lovely. Her thoughtfulness and enthusiasm is very wonderful.
Renato is the head of concierge, and I would dare say he takes his position quite seriously and insures that your stay is exactly as you would expect and want it to be.
I had an unfortunate illness while there and the security men helped my husband and myself immensely. Seb and Femi came to our room and assisted us to get to the hospital. While it was an unpleasant experience to feel ill while there in London, I was amazed at their compassion and care for me. The hotel staff actually called that evening to see how I was doing.
As there are many choices for hotels in London, I would say without hesitation, that this one should be your first choice. Not only for the location, the rooms, the service; but for their fabulous and caring staff members! Thank you!

O hotel é novo e muito agradável. A localização é perfeita.

Fantastic experience fro the team

Everything was beautiful and Angel made our stay even more special! Beautiful little attentions. Amazing view and amazing suite!

The hotel exceeded my expectations. It is very clean, has a warm and welcoming atmosphere, and everything was well organized for a comfortable stay. I felt genuinely cared for from the moment I arrived.

The service was excellent, and the staff created a very positive impression. Their kindness, attention to detail, and willingness to help made the experience special. Mars and Andrew deserve special thanks for their outstanding concierge service, they were supportive, polite, and truly professional

This is a hotel where guests feel valued and respected. I would gladly recommend it to anyone looking for a pleasant and well-located place to stay

Good hotel in a good location. Checking took a long time. Our address and contact information were incorrect, and mixed up with a different guest.
The door staff and restaurant staff were excellent.
The room is a little cramped and had a close view of the interior of an office building. The price does not seem reasonable for the amenities.
Temperature controls and showers were good with easy controls.

Comfortable beds and large bathrooms with bidet

I traveled to London on a girls trip to celebrate my birthday with my daughter, mother, and sister. I've stayed at several 1 Hotel locations (Kauai, West Hollywood, and Brooklyn). Mayfair topped them all with my actual experience beyond the amenities. From the bell men, the concierge, housekeeping, and in-room dining, every staff member really made an effort to make sure we enjoyed our stay. My room was decorated for my birthday and through our 6 night stay we had treats delivered both in the room and when I dined at Dovetail. In-room dining also treated my daughter to a surprise of Paddingon Bear and Marmalade sandwiches. I stay at these hotels for the healthier food, great gyms, and concept. The 1 hotel Mayfair location and service is unbeatable. I would definitely stay again on my next visit to London.

A localização

Locatia