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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Currency exchange
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Coffee Shop on site
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Fruits
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Pet bowls
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Pet basket
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Swimming nearby
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Bicycle-friendly property
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Rooftop garden
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Prime Location
Canopy by Hilton Madrid Castellana is nestled in the heart of the city's financial and business hub, offering easy access to renowned stores and dining options.
Modern Comforts
Experience comfort in our air-conditioned rooms equipped with a flat-screen TV, a sleek private bathroom, and complimentary toiletries for a relaxing stay.
Convenience and Versatility
With 11 meeting rooms available for a surcharge, our hotel is ideal for both business and leisure travelers seeking a versatile and well-equipped venue.
Book your stay at Canopy by Hilton Madrid Castellana for a seamless blend of convenience and luxury.
Property Policies
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an existing bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are allowed on request. Charges may be applicable.
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Parking
Public parking is possible at a location nearby (reservation is needed) and costs EUR 27 per day.
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Location was amazing, just out of the main tourist trap but surrounded by high street shops and amazing high end shopping centre, location was perfect! Taxi stand outside hotel. rooftop bar and swimming pool was lovely too, restaurant food was very good but on the pricey side.
The outside entrance of the hotel was quite disappointing, with rough surfaces and uneven paving stones. There was no water provided in the fridge, so you have to leave your room with the provided bottle and fill it at a communal water filter in the hallway, which is inconvenient if you get thirsty in the middle of the night.
Loved this hotel staff very friendly, facilities excellent. Breakfast, the best I have had in spain, Hands down. Will be back!!
The pool.
I stayed at Canopy by Hilton Madrid and it was honestly one of the most disappointing hotel experiences I’ve had.
The service was consistently poor. Staff were rude, dismissive, and completely uninterested in helping. Even basic requests felt like an inconvenience to them, and there was no sense of hospitality at all. For a hotel at this level, the attitude was shocking.
Housekeeping was just as bad. The room was never properly cleaned. It was left messy, items weren’t replaced, and the beds were not made properly. Coffee cups were left dirty for days, and it felt like the bare minimum was done, if anything at all. It reached a point where it genuinely felt neglected.
Overall, the combination of unprofessional staff and unacceptable cleanliness made the stay extremely frustrating. This is far below what you expect from a Hilton property, and I would absolutely not stay here again or recommend it to anyone.
El personal es muy atento y la limpieza es excelente
Los colchones no son cómodos
No ha servicio de habitaciones para desayunos
El buffet de desayunos está saturado
No hay buen servicio de minibar en la habitación
Los geles de ducha son malos me dieron urticaria y me tuve que ir a comprar uno de farmacia.
La televisión no es smart TV y no se puede poner Netflix ni ninguna aplicación y no funciona el compartí pantalla con el móvil
Hotel muy tranquilo, bien ubicado, tiene todo cerca. Repetiré sin duda
Nada en especial
30 minutos para el check in
Osoblje ugodno, sobe čiste i udobne s velikim udobnim krevetom, doručak odličan, povezanost s centrom..
Jedina mana je što se prozor iz sigurnosnih razloga ne može otvoriti, razumljivo zbog visine i sigurnosti, ali ponekad nedostaje zraka u sobi, klima stalno radi, ali ponekad nedostaje svježi zrak
Close to El Corte Ingles and the football stadium.
The TV does not work (it only displays hotel messages), but it doesn’t bother me much. No slippers were provided—perhaps they offer them upon request. I brought my own, so that’s fine.
EL DESAYUNO
NADA, BUENO EL PRECIO JAJAJAJAJA
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