Canopy by Hilton Madrid Castellana

Hotels
•
Canopy by Hilton
8.7 (2923 reviews)
Plaza Carlos Trías Bertrán 4 , Madrid , es

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Excellent breakfast
Cons:
Cleanliness concern for exterior
Check-in delays
Staff behavior issues

Categories

Cleanliness
7.66
The outside of the property could use a revamp and clean, impacting first impressions.
Service
8.93
The staff were amazing and helpful, although there were some negative experiences noted.
Location
9.17
Great location to meet needs and requirements.
Room Quality
8.62
Modern, comfortable rooms with good amenities noted.
Amenities
8.65
Great amenities in the room including high-quality bedding and a well-designed layout.
Value for Money
8.61
Overall value is satisfactory given the quality of the hotel.
Food and Beverage
9.16
Breakfast had a really grandiose buffet experience.
Overall Experience
8.83
The overall stay was positive with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:41

Property Description

Prime Location
Canopy by Hilton Madrid Castellana is nestled in the heart of the city's financial and business hub, offering easy access to renowned stores and dining options.

Modern Comforts
Experience comfort in our air-conditioned rooms equipped with a flat-screen TV, a sleek private bathroom, and complimentary toiletries for a relaxing stay.

Convenience and Versatility
With 11 meeting rooms available for a surcharge, our hotel is ideal for both business and leisure travelers seeking a versatile and well-equipped venue.

Book your stay at Canopy by Hilton Madrid Castellana for a seamless blend of convenience and luxury.

Important information:

Swimming pool: Closed from Thu, Oct 23, 2025 until Tue, Jun 23, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs EUR 27 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 2923 reviews
Cleanliness: 7.66
Service: 8.93
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 9.16
Overall Experience: 8.83
G
GILAD • couple • es
4
Mas o menos, da mucho a desear
Pros:

El blackout de la habitación y que tienen filtro de agua para uso del habitante

Cons:

La limpieza y una chica del personal al hacer el check-in fue demasiado despota y grosera, y sin ganas de ayudar, explicar y entender al usuario

2026-02-13 • via Nuitee
U
Umberto • couple • it
8
2026-02-12 • via Nuitee
L
Lopez Navarro • couple • es
10
2026-02-08 • via Nuitee
D
DanisaSuarez • Business • Colorado Springs, El Paso County, Colorado
10
The best value!
Pros:

Ideal location. The best breakfast buffet. Excellent staff.
This beautiful art deco hotel checks all the boxes. Dani went out of his way to help us find our way around. His professional and warm attitude make him an excellent manager.

2026-02-02 • via Tripadvisor
O
Omar • family_with_children • us
9
muy buena, buena la atención del personal, aunque algunos días se demoraban en limpiar la habitación
Pros:

el desayuno es bueno, pero no varía nada diariamente

Cons:

el restaurante del hotel no es tan bueno como lo reseñan, es costoso y es escasa la comida

2026-01-31 • via Nuitee
R
raul • couple • us
10
2026-01-31 • via Nuitee
O
Olga • solo_traveller • ru
10
Pros:

Очень понравился отель, потрясающий завтрак!

2026-01-29 • via Nuitee
J
Jesus • extended_group • us
1
2026-01-29 • via Nuitee
S
susienickols • Friends getaway • Newcastle upon Tyne, Tyne and Wear, England
4
Expensive and shabby
Pros:

An expensive and below par hotel, we booked a so called superior room with two double beds , which had a window that was frosted so you could not see out, a bathroom with over shower bath - not nice and glass door to it ! We found a complimentary cookie in a box was just some crumbs ! Location was quite good for access to centre by bus or taxi but the hotel was tired and characterless and definitely not 4 * ! the parking was also a challenge to access

2026-01-28 • via Tripadvisor
D
Dalma Michell • solo_traveller • ch
9
Pros:

Si

2026-01-28 • via Nuitee
L
LUISA • family_with_children • es
9
NORMAL
Pros:

LAS HABITACIONES

Cons:

EL PERSONAL DE RECEPCION ESTABA SOBREPASADO, TARDARON DESDE LAS 15 HORAS HASTA LAS 12 DE LA NOCHE EN SUBIR EN ABRIR LA PUERTA QUE COMUNICABA LAS DOS HABITACIONES Y TUBE QUE BAJAR YA ENFADADA. FALTA DE INDICACIONES PARA ACCESO AL GARAJE DESDE CALLE ORENSE

2026-01-28 • via Nuitee
S
Stéphane • solo_traveller • be
8
2026-01-27 • via Nuitee
J
JLFerreira • family_with_children • pt
9
2026-01-26 • via Nuitee
M
Martín J • couple • es
8
Buena elección Madrid.
Pros:

La cama era muy cómoda. Y el personal atento.

2026-01-25 • via Nuitee
E
Elisa • couple • re
8
2026-01-25 • via Nuitee
D
deborah • extended_group • es
8
2026-01-24 • via Nuitee
M
MOHAMMED • couple • ma
10
2026-01-23 • via Nuitee
C
CEDRIC • couple • fr
10
Pros:

Todo

Cons:

Nada

2026-01-23 • via Nuitee
D
Daboin • extended_group • it
9
Suite de lujo
Pros:

Todas las instalaciones están bien cuidadas y lujosas. El personal muy amable y disponible a la llegada y salida. La habitación amplia y con todas las comodidades.

Cons:

A pesar que habíamos hecho reserva para 3 personas solo habían dos pax de toallas. Solo estuvimos una noche y pudimos resolver sin pedir el pax adicional, que estoy segura lo hubiesen portado. Solo de tener más cuidado cuando se configuran las habitaciones. De igual forma la próxima vez volveré al mismo hotel

2026-01-22 • via Nuitee
D
Diana • solo_traveller • pt
5
2026-01-20 • via Nuitee