Doubletree By Hilton London Kensington

Hotels
•
Doubletree by Hilton
8.6 (2653 reviews)
100 Cromwell Road , London , gb

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Cons:
Small room size
Basic breakfast

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness positively, but one noted a small room smell.
Service
9.1
Several reviews praised the staff for their responsiveness and outstanding customer service.
Location
9.1
The hotel's location received much praise for being close to transport links and safety.
Room Quality
8.6
Rooms were described as large and spacious, but some mentioned small sizes.
Amenities
8.6
The hotel provided amenities suited to family stays, enhancing guest comfort.
Value for Money
8.1
The high costs of accommodations in London were noted, reflecting price concerns.
Food and Beverage
8.6
Food options were not explicitly mentioned, but breakfast was noted as basic.
Overall Experience
8.6
Overall experience rated positively with good family accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Tranquil Oasis in Kensington

Private Garden Retreat: Escape the hustle and bustle in our private landscaped garden.

Club Lounge Access: Enjoy exclusive perks in our Executive rooms, including access to the Club Lounge with complimentary snacks and drinks.

Ken's Restaurant & Bar: Indulge in freshly prepared dishes at our signature restaurant and unwind in the stylish bar.

Experience tranquility and luxury at DoubleTree By Hilton London Kensington. Book now to enjoy a peaceful stay in the heart of Kensington.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 2653 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
F
fersucre • family_with_children • es
9
Si volviera a Londres con mi familia, repetiría estancia.
Pros:

Ubicación ideal, a 3 minutos de la para de metro Gloucester y desde ahí te puedes mover muy bien al resto de Londres. También estas cerca de Hyde Park, Museo de Historia y los Harrods, a estos puntos andando puedes llegar enseguida. Por otro lado la calidad-precio del hotel es muy correcto. El hotel es cómodo, esta limpio y el personal es muy amable.

2026-05-16 • via Nuitee
A
Aqeel • couple • bh
8
London Trip
Pros:

The hotel was comfortable, quiet, and provided a relaxing atmosphere throughout my stay. Its location was excellent, being very close to the train station, which made transportation around London easy and convenient.

outstanding hospitality of all the staff members.

Cons:

Nothing

2026-05-12 • via Nuitee
A
Ayesha • solo_traveller • gb
6
Overall liked my stay here, would definitely come back in the future.
Pros:

I liked the location, it was easy to get to and lots of restaurants located nearby and Gloucester RD tube station was very close. The room was a really good size and the staff were helpful.

Cons:

The lighting in the room was very poor especially above the big mirror it was pitch black at night so it made it hard to get ready.

2026-05-12 • via Nuitee
J
JEREMY • family_with_children • fr
8
2026-05-12 • via Nuitee
J
Jakub • family_with_children • cz
8
Pros:

příjemný hotel, dobrá lokalita přímo u stanice metra, snídaně fajn

2026-05-11 • via Nuitee
G
Gilberto Luigi • family_with_children • it
8
2026-05-11 • via Nuitee
A
ALI CAN • couple • tr
1
2026-05-10 • via Nuitee
A
ALI CAN • couple • tr
2
2026-05-10 • via Nuitee
D
David • couple • gb
10
All we expected
Pros:

Breakfast was great

2026-05-09 • via Nuitee
D
Dilek • extended_group • tr
5
2026-05-08 • via Nuitee
M
MARCO • family_with_children • it
9
2026-05-08 • via Nuitee
H
HATİCE • couple • tr
8
2026-05-07 • via Nuitee
H
Hilary • couple • ie
8
Staff were excellent!
Pros:

Location

Cons:

Rooms a little dated

2026-05-06 • via Nuitee
A
Andrea • family_with_children • se
10
Perfekt hotell och läge för familjesemester!
Pros:

Var på familjeresa och hade bokat ett familjerum. Vi blev uppgraderade till ett större och jättefint rum. Sängarna var väldigt bekväma, det var tyst och läget är toppen i fina och lugna kvarter med flera restauranger i närheten. Precis intill tunnelbanan och nära sevärdheter. Bra och uppskattad frukost av hela familjen.

2026-05-06 • via Nuitee
M
Michael • family_with_children • za
10
Great hotel that is clean and the staff are friendly. Perfectly located, close to shops and tube stations
Pros:

Perfectly located, close to shops and tube station. Hotel was comfortable and clean and the staff were very engaging and friendly

Cons:

No early check in available

2026-05-05 • via Nuitee
G
Gamze • solo_traveller • tr
10
2026-05-05 • via Nuitee
A
amir • couple • ca
8
2026-05-05 • via Nuitee
Y
Yağmur • solo_traveller • tr
7
2026-05-05 • via Nuitee
S
Sabah • solo_traveller • fr
10
Pros:

Trs biens situé, confortable et accueillant

2026-05-05 • via Nuitee
B
Benoît • family_with_children • fr
8
Très bel hôtel au cœur de Londres
Pros:

Top emplacement pour un prix tout à fait acceptable.
Personnel très agréable.

2026-05-04 • via Nuitee