Doubletree By Hilton London Kensington

Hotels
•
Doubletree by Hilton
8.6 (2727 reviews)
100 Cromwell Road , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Location
Service
Cleanliness
Room Quality
Cons:
Small room size
Basic breakfast

Categories

Cleanliness
8.1
Some reviews mentioned cleanliness positively, but one noted a small room smell.
Service
9.1
Several reviews praised the staff for their responsiveness and outstanding customer service.
Location
9.1
The hotel's location received much praise for being close to transport links and safety.
Room Quality
8.6
Rooms were described as large and spacious, but some mentioned small sizes.
Amenities
8.6
The hotel provided amenities suited to family stays, enhancing guest comfort.
Value for Money
8.1
The high costs of accommodations in London were noted, reflecting price concerns.
Food and Beverage
8.6
Food options were not explicitly mentioned, but breakfast was noted as basic.
Overall Experience
8.6
Overall experience rated positively with good family accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:30

Property Description

Tranquil Oasis in Kensington

Private Garden Retreat: Escape the hustle and bustle in our private landscaped garden.

Club Lounge Access: Enjoy exclusive perks in our Executive rooms, including access to the Club Lounge with complimentary snacks and drinks.

Ken's Restaurant & Bar: Indulge in freshly prepared dishes at our signature restaurant and unwind in the stylish bar.

Experience tranquility and luxury at DoubleTree By Hilton London Kensington. Book now to enjoy a peaceful stay in the heart of Kensington.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Video

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 2727 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 8.6
Overall Experience: 8.6
B
Barış • family_with_children • tr
7
2026-07-04 • via Nuitee
N
Niklas • solo_traveller • se
10
2026-07-02 • via Nuitee
M
Marina • solo_traveller • gr
9
2026-07-01 • via Nuitee
L
Luis • solo_traveller • au
8
2026-06-29 • via Nuitee
M
Maria del Brezo • family_with_children • es
9
2026-06-29 • via Nuitee
N
Nithin K • family_with_children • in
9
2026-06-28 • via Nuitee
F
Fatima • couple • ae
7
2026-06-27 • via Nuitee
N
Nanyombi Milly • solo_traveller • ke
5
Pros:

The rooms are underwhelming, not what I expected for the price paid. Hotel does not have room service.

Cons:

You get no help hauling your luggage up the entry stairs, I did not see access for people with disabilities.

2026-06-26 • via Nuitee
F
Fatma • couple • tr
10
2026-06-26 • via Nuitee
O
Okan • extended_group • us
9
2026-06-25 • via Nuitee
V
Virginia • solo_traveller • au
4
Lovely back garden and location for Royal Albert Hall - walking distance
Pros:

Location

Cons:

Darkness of room, no room cleaning unless specifically requested not even change of towels.

2026-06-24 • via Nuitee
G
Georgios • family_with_children • gr
7
The room was comfortable and the breakfast was lovely.
Pros:

Everything was good — the room was comfortable and the breakfast was lovely.

Cons:

Dark room without natural light

2026-06-23 • via Nuitee
Q
Qinghua • family_with_children • cn
10
Excellent
Pros:

It was a very pleasant accommodation experience. The hotel has air conditioning, which is very important for the summer in London. The hotel staff are very polite and considerate in their service. Especially Mr. MAYANK at the front desk, he is always very patient when serving us and takes the initiative to solve our problems, making us feel very warm. Thank you again, Mr. MAYANK, for giving us a wonderful stay at this hotel.

2026-06-22 • via Nuitee
J
jessica • family_with_children • cn
10
excellent
Pros:

It was a very pleasant accommodation experience. The hotel has air conditioning, which is very important for the summer in London. The hotel staff are very polite and considerate in their service. Especially Mr. MAYANK at the front desk, he is always very patient when serving us and takes the initiative to solve our problems, making us feel very warm. Thank you again, Mr. MAYANK, for giving us a wonderful stay at this hotel.

Cons:

No

2026-06-22 • via Nuitee
N
Nayanne • family_with_children • us
9
2026-06-21 • via Nuitee
S
Suzanne • family_with_children • gb
10
Very good
Pros:

Lovely large twin bedded room.
Comfortable and clean
Good air conditioning
Helpful and friendly reception team

Cons:

Breakfast was an additional £25 per person which we thought was too expensive ,so we chose to eat in a local cafe

2026-06-21 • via Nuitee
J
Julio_ch • solo_traveller • ch
10
Perfect place for South Kensington
Pros:

Location à, restaurant, rooms, staff

2026-06-20 • via Nuitee
G
Gizem • family_with_children • tr
6
Konum olarak güzel fakat bir daha tercih etmem sanırım.
Pros:

Kadın çalışanlar ilgili ve özenliydi.

Cons:

Temizlik tam anlamıyla yapılmadı, odada çarşaflar değişiyor çöpleri değişmiyor vea bazı günler tam tersi. Restaurant çalaışanları çok somurtkan, eşim bebeğimizin kirlettiği yeri temizliyor ve çalışan sadece bakıyor, biz hallederiz vs. şeyler yok. Otel çok pahalı ama karşılığı maalesef yok.

2026-06-16 • via Nuitee
E
Eser • couple • tr
10
2026-06-16 • via Nuitee
E
Eser • solo_traveller • tr
10
2026-06-16 • via Nuitee