DoubleTree by Hilton Cairns

Hotels
•
Doubletree by Hilton
8 (2415 reviews)
121 - 123 The Esplanade & Florence Street , Cairns , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Cons:
Dated rooms
Cleanliness issues
Food prices

Categories

Cleanliness
7.5
Some reviews mentioned cleanliness positively, but several guests had issues with room odors and dated rooms.
Service
8.5
Many guests praised the friendliness and helpfulness of the staff, contributing to a positive experience.
Location
8.5
The hotel's location received frequent praise for being close to amenities and attractions.
Room Quality
7.5
While some rooms were spacious and comfortable, others were noted as needing modernization.
Amenities
8
Guests enjoyed the pool and amenities, but there were suggestions for improvement in terms of food quality.
Value for Money
8
Overall, guests felt the hotel provided good value, especially with outstanding amenities.
Food and Beverage
8
The breakfast options were often highlighted positively, though some found food prices high and limited.
Overall Experience
8
The general sentiment was positive, with some minor issues but overall satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:13

Property Description

Unique Rainforest Atrium
DoubleTree by Hilton Cairns features a stunning rainforest atrium, creating a tranquil oasis for guests to relax in. The newly renovated rooms offer a comfortable stay with modern amenities.

Convenient Location
Situated just a short walk from the bustling heart of Cairns, guests can easily explore the shopping, dining, and entertainment options. Additionally, the hotel's proximity to the Skyrail Rainforest Cableway makes it a perfect base for adventure seekers.

Delightful Dining Options
From a hearty buffet breakfast at the Atrium Breakfast restaurant to gourmet dining at The Vine Room, the hotel offers a range of culinary experiences. Guests can also enjoy refreshing drinks and cocktails in a chic setting.

Book your stay at DoubleTree by Hilton Cairns for a memorable tropical getaway with top-notch amenities and exceptional service.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 2% charge when you pay with all credit cards.

You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

The property can arrange airport pick up, using an external company, at an additional charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2415 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
P
Ponesi • couple • au
10
2026-03-05 • via Nuitee
U
Uwe • solo_traveller • de
8
2026-03-05 • via Nuitee
P
PHILIP • couple • au
10
Happy to recommend
Pros:

Very clean
Great service

2026-03-04 • via Nuitee
K
kerry • solo_traveller • au
10
good
Pros:

The room was lovely.

Cons:

When you look out the window all you can see is the mountain ,an the building.

2026-03-04 • via Nuitee
S
Sidra • extended_group • au
10
2026-03-03 • via Nuitee
A
Amiri • couple • au
10
Pros:

The hotel and room were very clean, the location was excellent, and the breakfast was good. The staff were polite and respectful. Overall, I am satisfied and would recommend it to everyone.

2026-03-03 • via Nuitee
C
Chris • family_with_children • au
10
Great nothing we would change for our circumstances
Pros:

Property was clean and well presented

Cons:

It was everything there that we required so not really any change needed

2026-03-03 • via Nuitee
J
Jon • couple • au
9
2026-03-02 • via Nuitee
O
Ollie • couple • gb
9
2026-03-02 • via Nuitee
N
Narelle • family_with_children • au
10
2026-03-01 • via Nuitee
M
Matt • couple • au
8
2026-03-01 • via Nuitee
K
Kiyomi • couple • au
9
2026-02-28 • via Nuitee
A
April Pavoncelli • extended_group • au
10
Pros:

We stayed for a week. The staff were very friendly. Our room was cleaned everyday. Premium bodywash, shampoo and conditioner, handwash and body lotion provided. Loved the conditioner 😍
The restaurant had great food. Even live music some nights. Very tasty.
Drinks were reasonably priced.
Pool was always clean and has lots of pool chairs. Very comfy to just relax by the poolside with a drink.
Its a very short walk to the esplanade. There's a walking path across the road from the hotel. One side was the water all the way.
Breakfast daily was a nice value add as well.
We came to Cairns for some R&R and we got so much more in 1 week.

Cons:

Not much. We thoroughly enjoyed.

2026-02-27 • via Nuitee
S
Sonnette • family_with_children • au
5
Pros:

Location good because it's close to everything.

Cons:

Not enough parking available and not suitable for all cars.

2026-02-27 • via Nuitee
K
Kirra • family_with_children • au
10
We had an amazing stay here. Great location, beautiful facilities, amazing staff.
Pros:

We had an amazing stay here. Great location, beautiful facilities, amazing staff.

2026-02-26 • via Nuitee
D
Donna • couple • au
9
2026-02-23 • via Nuitee
M
Michael • couple • au
10
Excellent place to stay with the love of my life
Pros:

All of the above reception staff fantastic

Cons:

Had an issue with drinks at the vine room showing double tree on my bank statement would have preferred t to show vine room

2026-02-23 • via Nuitee
C
Chantel • couple • au
10
2026-02-22 • via Nuitee
B
Bede • couple • au
8
Pros:

Lovely Buffet breakfast and really handy to towns

Cons:

It's always nice when the rooms have some kids of kitchen type stuff, but it was OK. Definitely couldn't really eat in the room.

2026-02-14 • via Nuitee
D
Duncan • couple • au
10
2026-02-14 • via Nuitee