DoubleTree by Hilton Cairns

Hotels
•
Doubletree by Hilton
8 (2415 reviews)
121 - 123 The Esplanade & Florence Street , Cairns , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Cons:
Dated rooms
Cleanliness issues
Food prices

Categories

Cleanliness
7.5
Some reviews mentioned cleanliness positively, but several guests had issues with room odors and dated rooms.
Service
8.5
Many guests praised the friendliness and helpfulness of the staff, contributing to a positive experience.
Location
8.5
The hotel's location received frequent praise for being close to amenities and attractions.
Room Quality
7.5
While some rooms were spacious and comfortable, others were noted as needing modernization.
Amenities
8
Guests enjoyed the pool and amenities, but there were suggestions for improvement in terms of food quality.
Value for Money
8
Overall, guests felt the hotel provided good value, especially with outstanding amenities.
Food and Beverage
8
The breakfast options were often highlighted positively, though some found food prices high and limited.
Overall Experience
8
The general sentiment was positive, with some minor issues but overall satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:13

Property Description

Unique Rainforest Atrium
DoubleTree by Hilton Cairns features a stunning rainforest atrium, creating a tranquil oasis for guests to relax in. The newly renovated rooms offer a comfortable stay with modern amenities.

Convenient Location
Situated just a short walk from the bustling heart of Cairns, guests can easily explore the shopping, dining, and entertainment options. Additionally, the hotel's proximity to the Skyrail Rainforest Cableway makes it a perfect base for adventure seekers.

Delightful Dining Options
From a hearty buffet breakfast at the Atrium Breakfast restaurant to gourmet dining at The Vine Room, the hotel offers a range of culinary experiences. Guests can also enjoy refreshing drinks and cocktails in a chic setting.

Book your stay at DoubleTree by Hilton Cairns for a memorable tropical getaway with top-notch amenities and exceptional service.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 2% charge when you pay with all credit cards.

You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

The property can arrange airport pick up, using an external company, at an additional charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2415 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
D
Donna Barber • couple • au
9
Excellent location
Pros:

Central, clean excellent staff.

Cons:

Buffet was like feed8ng time at the zoo, not the hotels fault but more people with no manners pushing in, kids running around no adult supervision.

2026-03-28 • via Nuitee
B
Beddall • couple • au
8
2026-03-28 • via Nuitee
S
Stephen • couple • au
8
2026-03-27 • via Nuitee
B
Bertrand • couple • fr
9
2026-03-27 • via Nuitee
E
emib53 • couple • ch
9
2026-03-26 • via Nuitee
A
Alan • solo_traveller • gb
10
Pros:

Lovely hotel,best we have stayed in on our trip.
Very clean and the bed was excellent.Good location.

Cons:

Nothing not to like about the hotel.

2026-03-24 • via Nuitee
M
Maina Wa • couple • au
9
Excellent
2026-03-24 • via Nuitee
M
Mick • solo_traveller • au
8
Pros:

The room was comfortable and clean

Cons:

Being charged $25 for parking my car was a bit rough i thought.

2026-03-23 • via Nuitee
M
Mario • couple • us
10
The walk to the shops/restaurants was easy from the hotel.
Cons:

Breakfast was not included. It would be convenient if breakfast could be included.
Especially when the weather was wet!!

2026-03-22 • via Nuitee
P
Peter • couple • au
8
Great stay
Pros:

Tidy clean and welcoming

Cons:

Nothing

2026-03-21 • via Nuitee
大久保 • extended_group • jp
10
2026-03-21 • via Nuitee
C
Czubak • couple • pl
10
Pros:

Ray the receptionist was absolutely wonderful. We wish you more staff like that.

Cons:

Horrible Coffee at breakfast

2026-03-21 • via Nuitee
P
Paul • couple • ie
8
2026-03-21 • via Nuitee
T
Teagan • solo_traveller • au
8
2026-03-20 • via Nuitee
E
Eunhye Grace • family_with_children • kr
8
2026-03-20 • via Nuitee
B
Belinda • couple • au
10
2026-03-20 • via Nuitee
M
Marilyn • couple • au
7
Nice although we didn't get to stay for long. Pool looked lovely.
Pros:

Bed was comfortable - loved the shower. Great that we could leave our bags earlier at the hotel, while we went out. Staff were helpful.

Cons:

Our room had a smell of damp.

2026-03-19 • via Nuitee
S
Suberia • solo_traveller • au
1
2026-03-19 • via Nuitee
C
Christopher • couple • gb
7
Suited us as a stop over before continuing on with our travels.
Pros:

Not too far from the airport but the taxi fare was expensive given the distance.

2026-03-19 • via Nuitee
M
Misty • couple • au
5
2026-03-17 • via Nuitee