DoubleTree by Hilton Cairns

Hotels
•
Doubletree by Hilton
8 (2630 reviews)
121 - 123 The Esplanade & Florence Street , Cairns , au

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable amenities
Cons:
Dated rooms
Cleanliness issues
Food prices

Categories

Cleanliness
7.5
Some reviews mentioned cleanliness positively, but several guests had issues with room odors and dated rooms.
Service
8.5
Many guests praised the friendliness and helpfulness of the staff, contributing to a positive experience.
Location
8.5
The hotel's location received frequent praise for being close to amenities and attractions.
Room Quality
7.5
While some rooms were spacious and comfortable, others were noted as needing modernization.
Amenities
8
Guests enjoyed the pool and amenities, but there were suggestions for improvement in terms of food quality.
Value for Money
8
Overall, guests felt the hotel provided good value, especially with outstanding amenities.
Food and Beverage
8
The breakfast options were often highlighted positively, though some found food prices high and limited.
Overall Experience
8
The general sentiment was positive, with some minor issues but overall satisfaction with the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 22:13

Property Description

Unique Rainforest Atrium
DoubleTree by Hilton Cairns features a stunning rainforest atrium, creating a tranquil oasis for guests to relax in. The newly renovated rooms offer a comfortable stay with modern amenities.

Convenient Location
Situated just a short walk from the bustling heart of Cairns, guests can easily explore the shopping, dining, and entertainment options. Additionally, the hotel's proximity to the Skyrail Rainforest Cableway makes it a perfect base for adventure seekers.

Delightful Dining Options
From a hearty buffet breakfast at the Atrium Breakfast restaurant to gourmet dining at The Vine Room, the hotel offers a range of culinary experiences. Guests can also enjoy refreshing drinks and cocktails in a chic setting.

Book your stay at DoubleTree by Hilton Cairns for a memorable tropical getaway with top-notch amenities and exceptional service.

Important information:

Please note that different policies and additional supplements may apply for extra guests.

Please note that there is a 2% charge when you pay with all credit cards.

You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.

The property can arrange airport pick up, using an external company, at an additional charge.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CNS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 100 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 2630 reviews
Cleanliness: 7.5
Service: 8.5
Location: 8.5
Room Quality: 7.5
Amenities: 8
Value for Money: 8
Food and Beverage: 8
Overall Experience: 8
S
Shayne • couple • au
8
2026-05-23 • via Nuitee
N
Naomi • couple • au
8
Pros:

The location and quiet

2026-05-22 • via Nuitee
T
Tanvi • family_with_children • au
10
Fantastic staff & customer service !
Pros:

Customer Service was fantastic. They sent us a beautiful card and pastries for my sons bday and upgraded us to an ocean front room. The freshly baked cookies was a sweet touch for hotel customers. Breakfast choices were good. Excellent location & walk to everything.

Cons:

N/a

2026-05-21 • via Nuitee
J
Jo • couple • au
9
Had a lovely over night stay.
Pros:

Close to restaurants

2026-05-21 • via Nuitee
L
louise • extended_group • au
6
Pros:

I liked the pool and the view from the pool the gym and the comfy bag

Cons:

Do breakfast was cold on both mornings even their hot food

2026-05-21 • via Nuitee
M
Marcella • solo_traveller • au
9
Pros:

It was good, like the bed and 4 pillow on 1 bed. it was comfortable. Best was the Breakfast. wearth the money.

Cons:

Everything was perfect and would come back there for holiday.

2026-05-21 • via Nuitee
J
Jake • solo_traveller • au
9
Great stay, right on the water front, a little spenny but consistent and decent quality
Pros:

the staff work extremely hard to deliver standards, especially during breakfast shift they are running on all cylinders, they are well organised and professional even when its busy, the cleaning staff are doing an incredible job too.

Cons:

the stairway to the rooms is a bit haggard with water seeping through and ballooning in the cieling, this will need fixing before it weakens the cement and the gym could do with a bit of an upgrade with a few more loose bits like bar and kettle bells

2026-05-21 • via Nuitee
A
andrew • solo_traveller • au
8
Very good
Pros:

Goog

Cons:

Nothing

2026-05-20 • via Nuitee
A
Andrews • couple • au
7
wish we had found Cairns 20 years ago. Location of hotel was perfect with views,
Pros:

Loacation was excellent, room was spacious, nice balcony.

Cons:

designated smoking area unprotected under balcony areas but not allowed to smoke on balcony?

2026-05-20 • via Nuitee
I
Isabella • family_with_children • au
8
2026-05-20 • via Nuitee
R
Robertson • family_with_children • us
9
It was wonderful.
Pros:

We loved the location. The room was spacious and comfortable. All personel were caring and professional. We felt very happy to have chosen your property for our stay in Cairns and will gladly recommend it to people we know.

Cons:

I felt that the toilet did not flush adequately.

2026-05-19 • via Nuitee
D
Dannielle • family_with_children • au
10
2026-05-19 • via Nuitee
D
DANIELE • solo_traveller • ie
10
2026-05-19 • via Nuitee
S
Sheree • couple • au
9
Lovely stay between flights
Pros:

It was close to the esplanade, it included breakfast. The staff were friendly, and the bed and pillows were comfortable

Cons:

It is looking a bit dated, the breakfast was ok but not excellent

2026-05-19 • via Nuitee
J
John • couple • au
9
Wonderful position, professional staff and an enjoyable breakfast to start your day.
Pros:

I liked how professional, polite and helpful the staff were. It did not matter if you were at reception, having breakfast or in your room, the staff were always a delight to talk to and always ensured you were happy with everything.

Cons:

The only thing I did not like was the shower. It was a shower in the bath tub. When you are prone to falling over, they can be a real hazard. To their credit, they did get me a bath mat to prevent me slipping in the shower.

2026-05-18 • via Nuitee
C
Clive • solo_traveller • au
7
Pros:

Location

Cons:

Walkways and exteriors are looking sad
The bathroom was very small

2026-05-18 • via Nuitee
R
Rajnesh • couple • au
10
2026-05-18 • via Nuitee
G
Geua • family_with_children • au
10
2026-05-17 • via Nuitee
K
Kaylene • solo_traveller • au
7
Cons:

Ground floor walk in shower was leaking and shower curtain did not contain the shower water.

2026-05-17 • via Nuitee
C
Clare • solo_traveller • au
8
Pros:

Lovely big room, great view, value for money, location & friendly helpful staff

2026-05-17 • via Nuitee