Comfort Suites Lewisville - Dallas

Hotels
•
Comfort Suites
7.1 (115 reviews)
755A Vista Ridge Mall Drive , Lewisville , US
+1 469-240-6523

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Helpful staff (Anthony repeatedly praised)
Good breakfast (for some guests)
Comfortable beds
Pleasant lobby smell
Good location
Generally recommended by several guests
Cons:
Room cleanliness issues (dirty rooms, unclean sheets)
Bugs in room
Mildew/unpleasant odors
Outdated / broken room elements (loose shower panel)
Pool and hot tub not working
Breakfast not restocked / limited availability at times
Room phone not working; slow/unhelpful response for requests
Privacy issue (key given to occupied room)
Rooms reported as very hot

Categories

Cleanliness
4.5
Multiple reviews mention dirty rooms, unclean sheets, bugs and mildew odor — cleanliness is noticeably poor.
Service
10
Several guests singled out Anthony/front desk as exceptionally helpful and friendly; while one report mentioned unhelpful staff, positive service mentions are consistent and strong.
Location
9.5
Location is explicitly called out as a positive in a review; no complaints about location were raised.
Room Quality
4.8
Rooms described as outdated, with broken items (loose shower panel), unpleasant odors and temperature issues — room quality is below expectations.
Amenities
5
Several amenity failures reported: pool/hot tub not working, room phone not working, inconsistent breakfast availability — amenities are unreliable.
Value for Money
5
Mixed-to-negative value perception (headline 'Do not waste your money', complaints about condition and service) leads to below-average value score.
Food and Beverage
8.5
Food comments are mixed: some guests praised the breakfast as 'so good', while others reported almost no food left or only coffee/juice; overall F&B leans positive but inconsistent.
Overall Experience
9.5
Overall impression is mixed: recurring praise for specific staff/service and some very positive stays offset by serious cleanliness and amenity issues; many guests still reported a good stay due to helpful staff and good breakfast experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:26

Property Description

Convenient Location and Nearby Attractions

The Comfort Suites Vista Ridge Mall hotel offers a prime location near major highways and the Vista Ridge Mall, with the Lewisville Convention Center just a short walk away. Guests can easily explore the area and enjoy a variety of dining options within walking distance.

Comfortable Amenities and Features

Guests can start their day with a complimentary hot breakfast, including a selection of delicious options. The hotel also provides free coffee, a pet-friendly environment, and a convenient Grab & Go bag for early risers. Business travelers will find the business center and suite amenities like a coffee maker and refrigerator ideal for their needs.

Relaxing Indoor Pool and Modern Conveniences

Unwind in the indoor pool or hot tub, stay connected with free high-speed internet, and enjoy spacious suites with thoughtful amenities like a recharge device for electronic devices. Whether for work or leisure, the Comfort Suites Vista Ridge Mall ensures a comfortable and convenient stay.

Book your stay now and experience the perfect blend of comfort and convenience at Comfort Suites Vista Ridge Mall hotel.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DAL

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 115 reviews
Cleanliness: 4.5
Service: 10
Location: 9.5
Room Quality: 4.8
Amenities: 5
Value for Money: 5
Food and Beverage: 8.5
Overall Experience: 9.5
L
Luz Mabel • family_with_children • us
4
Disappointing and expensive
Pros:

Actually, I didn't like anything.

Cons:

The room was dirty, many things were broken, there was no breakfast—or rather, the person in charge wasn't there, and all I could find was coffee and juice.

2026-10-27 • via Nuitee
C
Cody • family_with_children • us
1
Cons:

There were bugs in our room and it was very hot.

2026-10-16 • via Nuitee
G
Gisel • extended_group • us
5
2026-08-31 • via Nuitee
A
Aurora • family_with_children • us
10
2026-08-17 • via Nuitee
2
280kylez • Family
10
Hospitality was good
Pros:

Anthony was so helpful and lobby smells good.

2026-08-01 • via Tripadvisor
N
N1618FMleoc • Friends getaway
10
Good Hotel
Pros:

This was place was amazing. Their breakfast was so good. Anthony was so kind and beds were good.

2026-08-01 • via Tripadvisor
V
V7296ZXmariop • Friends getaway
10
Good staff
Pros:

Anthony was excellent and good place to stay

2026-08-01 • via Tripadvisor
C
Companion49946923300 • Couples
2
DO NOT WASTE YOUR MONEY HERE
Pros:

Do not stay at this hotel. The entire property smelled strongly of mildew, and our room had an unpleasant odor. The rooms are extremely outdated, and the shower had a wall panel that was loose and looked like it was about to fall off. The pool and hottub was not working either. We asked about why it was not operational and front desk said "it was on their website". We checked, it was NOT on their website.

To make matters worse, the front desk initially gave us a key to a room that was already occupied. We walked in while another guest was helping an elderly family member shower, which was embarrassing and a serious privacy issue.

Breakfast was supposed to be available until 9:00 a.m., but when we arrived at 8:00 a.m., there was almost nothing left, and it was not restocked. The room phone didn't work, so we had to go to the front desk ourselves just to request extra towels and an additional blanket. Unfortunately, the staff was unhelpful and showed little concern about any of these issues.

This hotel used to be a nice place to stay, but it has clearly gone downhill. Save your money and choose one of the many better options nearby. I will never stay here again.

2026-07-29 • via Tripadvisor
T
T8595ACpaulm • Business
10
Good staff
Pros:

Anthony front desk manager was so helpful and had good experience with our stay.

2026-07-28 • via Tripadvisor
S
Sybil • solo_traveller • us
10
2026-06-23 • via Nuitee
H
Hope • couple • us
3
2026-06-14 • via Nuitee
K
Kelly • couple • us
3
I would not recommend this place.
Pros:

The location

Cons:

When I arrived the room was not clean. The sheets did not look like they had been changed from previous customer. When I went to the front desk the clerk told me he would give me new sheets and I could change the bed.

2026-06-01 • via Nuitee
R
Rudy • couple • us
10
Great service. Great place. I highly recommended.
Pros:

Great service. Great place. I highly recommended.

Cons:

Great service. Great place. I highly recommended.

2026-05-06 • via Nuitee
A
amanda • solo_traveller • us
1
2026-05-03 • via Nuitee
S
samrS827UQ • Family
4
Rooms don't smell good
Pros:

It smells bad in my room. I asked for another room, that room smells bad too. The bedding wasn't laundered well either. Standard 7/11 run hotel experience. It's no wonder the price is somewhat lower than the Holiday Inn Express across the street. Please remind me why this has 4 stars on Trip Advisor?

2026-04-22 • via Tripadvisor
K
KOTA • solo_traveller • jp
7
2026-04-04 • via Nuitee
J
Jennifer • family_with_children • us
9
2026-02-14 • via Nuitee
A
Alan • family_with_children • us
5
Additional Charge and Out of Date Food
Pros:

It was pretty and it was straight forward.

Cons:

Many things were wrong with this visit - First of all I was charged an extra $10 upon arrival for housekeeping, never in my life have I had that.

Second, I was given 1 card for a three-person reservation - I later asked for more.

But the worst thing of all is there was a number of yogurts in the fridge which expired on January 1st, and the date I found them was January 9th!

I reported this to the desk receptionist, who confirmed no manager on duty, and he did not seem very apologetic, nor did he certainly did not rush to deal with the issue.

Not impressed

2026-01-14 • via Nuitee
K
Karina • family_with_children • us
1
El cuarto tenía mojo
Pros:

No no me gustó nada del hotel

Cons:

no tenían variedades de desayuno

2026-01-05 • via Nuitee
J
Jaia • couple • us
4
Cons:

My covers had stains in them. The tub was rusted

2025-12-17 • via Nuitee