Hampton Inn Long Island/Islandia

Toaletten var skiten! Vi har prøvd å få noen til å vaske men fikk ingen hjelp fra resepsjonen....vi måtte vaske selv fordi det fantes ikke et annet ledig rom å få på hotelet!

The carpet smelled like it needed to be cleaned.

I arrived at the hotel after several consecutive days of working until very late each night and was completely exhausted. That day alone, I had spent approximately 16 hours photographing a wedding. After checking into my room, I plugged in all of my camera batteries to recharge and began downloading the thousands of images from the day’s work.
Almost immediately, I noticed that the floor felt sticky and dirty beneath my feet, so I put on a pair of slippers. When I went into the bathroom, I found that the bathroom bin was already full. I then noticed that the waste bin in the bedroom was also full.
At this point, I became concerned and started looking around the room more carefully. I noticed there were only three pillows on the bed, which struck me as odd. The final confirmation came when I stepped into the shower and saw a used towel hanging on the back of the bathroom door. It was immediately obvious that the room had not been cleaned after the previous guest.
At around 2:00 a.m., I went to reception and requested to be moved to a clean room. I was told there were no alternative rooms available, that my room could not be cleaned at that time, and that there was no solution the hotel could offer.
I therefore raised a complaint through Booking.com. The property’s response was to offer to clean the room the following day. This was entirely unhelpful, as I was checking out the next morning. In other words, they were offering to provide the service I had already paid for only after my stay had effectively ended.
As a result, I was left with no option but to spend the night sleeping in a used bed in a room that had clearly not been cleaned after the previous guest. This falls well below any reasonable standard of cleanliness or customer service and is simply unacceptable.
Based on this experience, I cannot recommend staying at this property.

On the day my mom DIED, I was in the hospital with her watching her die and the manager called the police because my dogs were in the room alone. I had explained when I booked the hotel that the only reason I was booking it was because I couldn’t take my dogs into the hospital. They NEVER called me before calling the police even though they had my number. Then they gave me extra charges on top of it ON THE DAY MY MOM DIED. Worst staff known to man - total psychopaths!!!

Unfortunately, we found some stains on the sheets and requested for new sheets. We received stained sheets again. This happened three times in total. We had to check out an hour later, and had a brief discussion about this at the desk. The staff was very understanding of our predicament and asked us to look into booking.com for refund options since we booked through third party website.

Condition of room. Needs to be looked at. Faucets, chair rugs.

A little noisy due to street traffic , but that was to be expected due to location