Holiday Inn San Antonio-Riverwalk by IHG

Hotels
Holiday Inn Hotels & Resorts
8.6 (1947 reviews)
217 North St. Mary's Street , San Antonio , us

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great service
Friendly staff
Good location
Cons:
Cleanliness issues
Room quality below expectations

Categories

Cleanliness
5.99
Room was dirty and showed bad wear, significantly impacted the stay.
Service
9.96
Service was praised as respectful, kind, and helpful throughout the stay.
Location
9.5
Location was good, appreciated for the views and convenience.
Room Quality
6.95
Rooms showed wear and had cleanliness issues, affecting overall quality.
Amenities
9.48
Standard amenities for this hotel tier were generally acceptable.
Value for Money
7.94
Given the cleanliness issues, perceived value for money was low.
Food and Beverage
9.49
Did not eat breakfast; however, standard for this hotel tier is expected.
Overall Experience
9.46
Despite some issues, guests enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:32

Property Description

Riverside Retreat with Modern Amenities

Luxurious Accommodations: Enjoy spacious rooms with modern amenities like flat-screen TVs and complimentary WiFi. Each room is equipped with coffee facilities, a work desk, and cozy wood furniture for a comfortable stay.

Recreational Delights: Dive into relaxation at the outdoor pool and hot tub, or stay active at the state-of-the-art gym. The perfect way to unwind after a day of exploring the vibrant city.

Dining with a View: Indulge in delicious meals at Windows on the River restaurant while taking in breathtaking views of the Riverwalk. Don't forget to grab a coffee at Grab And Go Cafe or unwind with a drink at the hotel's lounge.

Experience the best of San Antonio at Holiday Inn San Antonio-Riverwalk. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 34 per day.

Location

Guest Reviews

8.6
Based on 1947 reviews
Cleanliness: 5.99
Service: 9.96
Location: 9.5
Room Quality: 6.95
Amenities: 9.48
Value for Money: 7.94
Food and Beverage: 9.49
Overall Experience: 9.46
V
villalobos couple us
10
the gentlemen by the name Adam at the front desk made our day very friendly and helpful
Pros:

location was excellent room was clean bed was comfortable

Cons:

nothing everything was just fine

2026-03-14 via Nuitee
W
William couple us
10
2026-03-14 via Nuitee
K
KEIKO solo_traveller jp
8
Pros:

レセプションが、親切でした。

Cons:

サンオントニオに着いてすぐ、花粉症のアレルギーで鼻水が多くて、着いた途端にティッシュがなくなって困ってしまい、ロビーの方に相談したら一箱くれました。翌日、枕元のメモに、同じことを書きましたが、増えたのはティッシュではなくトイレットペーパーでした。アメリカの標準はふめいですが、さ

2026-03-13 via Nuitee
K
Kasey family_with_children us
5
Pros:

The bed was comfy

Cons:

It felt dirty

2026-03-10 via Nuitee
K
Krystal couple us
8
2026-03-09 via Nuitee
P
patton solo_traveller us
9
2026-03-09 via Nuitee
Gustavo Marines family_with_children mx
8
Pros:

La ubicacion

Cons:

Las almohadas

2026-03-09 via Nuitee
E
Ernestine solo_traveller us
10
2026-03-07 via Nuitee
K
Ken couple us
9
Loved the stay, would come back again and stay
Pros:

Comfortable Bed. Liked being right on Riverwalk and close proximity to Majestic Theater which was our reason for coming down.

Cons:

Wish they had complimentary breakfast.

2026-03-05 via Nuitee
S
Stay31111610668 Family
10
Goated valet
Pros:

This man Juan had my car down in a damn jiffy

2026-03-04 via Tripadvisor
B
Brian couple us
5
Good besides no AC.
Pros:

Good location and staff

Cons:

The air conditioner never worked in the living room portion of the room. I called down the first night and requested for it to be fixed the next day but it never got fixed and did not work our entire stay.

2026-03-02 via Nuitee
J
Jbrehmer Couples New Ulm, Minnesota
4
Wouldn’t stay here again
Pros:

Pros: location is in a less active spot on the river walk so it was fairly quiet at night. Nice area for a morning walk. Breakfast was good and staff were very friendly.
Cons: valet staff were very rude. Upon arrival the attendant approached our vehicle and said we “parked stupid”. Great way to be welcomed. Entrance was full of cars so there was no other option. Room appeared very worn and dirty. Front desk staff were also unwelcoming. I specifically chose this hotel because I’m an IHG member.

2026-02-28 via Tripadvisor
J
jessetO7319IU Family
2
Very frustrating
Pros:

I booked a room and I cannot get a confirmation number, it is very hard to get anybody to help me

2026-02-24 via Tripadvisor
H
Hannah couple us
9
2026-02-24 via Nuitee
C
Courtney solo_traveller us
10
2026-02-23 via Nuitee
K
Kelly family_with_children us
9
Pros:

Convenient to Riverwalk

Cons:

Parking fee

2026-02-13 via Nuitee
R
Robert couple us
9
2026-02-13 via Nuitee
G
gloriagU7333HA Couples
10
Great anniversary getaway
Pros:

We had an outstanding experience during our stay. The staff were consistently friendly, attentive, and helpful. The location was ideal, and the room was immaculate with breathtaking views. The bed was exceptionally comfortable—so much so that we never wanted to get out of it.

Amanda at the front desk truly went above and beyond. When she learned we were celebrating our anniversary, she made a special effort to enhance our stay, which was incredibly thoughtful and appreciated. Thank you for making our visit so memorable. We had an absolutely wonderful stay.

2026-02-10 via Tripadvisor
Gustavo Marines family_with_children mx
9
Pros:

La ubicacion

Cons:

La relacion calidad precio, te cobran por usar el estacionamiento aunque ya estes hospedado ahi, el desayuno no tiene variedad he ido al rededor de unas 5 veces y sigue siendo lo mismo y sin variedad.

2026-02-10 via Nuitee
J
joleneg742 Couples
10
A great night.
Pros:

Despite some of the leisures being closed because we booked a hotel at night. The front desk was lovely, super friendly and answered our concerns. He was the only front staff at the hour, Adam N. A Very funny guy. Me and my boyfriend love this hotel.

2026-02-09 via Tripadvisor