Four Points Philadelphia Northeast

Hotels
Four Points by Sheraton
8.1 (795 reviews)
9461 Roosevelt Boulevard , Philadelphia , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean
Friendly atmosphere
Comfortable beds
Cons:
No daily cleaning
Musty room smell
No complimentary breakfast

Categories

Cleanliness
7.74
Several reviews mentioned cleanliness positively, but there were also complaints about insufficient cleaning.
Service
8.71
Most reviews highlighted friendly staff with a specific mention of positive service in the breakfast room.
Location
8.25
Location was noted as excellent; however, the need for updates in the area was mentioned.
Room Quality
7.7
There were complaints about musty smells and unclean bathrooms, impacting the overall quality.
Amenities
8.23
Amenities such as fitness and parking were mentioned positively, but some amenities were lacking.
Value for Money
8.19
Value was generally acceptable, though some felt it could be better given the service and accessibility.
Food and Beverage
7.24
Complaints about the lack of complimentary breakfast and the bar being closed were significant.
Overall Experience
8.71
Overall, a good experience was reported, with many positive aspects overshadowing some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:38

Property Description

Convenient Location near Airport
The Four Points Philadelphia Northeast is ideally situated just 2.2 km from the Northeast Philadelphia Airport, making it a perfect choice for travelers seeking a hassle-free stay.

Modern Amenities and Services
Each room at the hotel is equipped with a flat-screen TV, coffee machine, and a comfortable seating area for relaxation. The property also offers free Wi-Fi access, ensuring guests stay connected throughout their visit.

On-Site Dining and Leisure Facilities
Guests can unwind at the Northeast Philly Tap Room, enjoying a selection of craft beer, wine, and cocktails. Additionally, the hotel features a fitness center for workouts and business facilities for convenience.

Experience comfort and convenience at the Four Points Philadelphia Northeast. Book your stay now for a memorable trip!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PHL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 795 reviews
Cleanliness: 7.74
Service: 8.71
Location: 8.25
Room Quality: 7.7
Amenities: 8.23
Value for Money: 8.19
Food and Beverage: 7.24
Overall Experience: 8.71
J
Jeff couple us
9
2026-07-25 via Nuitee
8
817niab Business
2
Filthy Hotel with rats and roaches
Pros:

I rarely leave negative reviews, but this was by far the worst hotel I have ever stayed in.
I am a longtime Marriott guest and previously held Titanium Elite status, staying over 75 nights a year with Marriott. I have never experienced anything close to this.
My room was filthy. The counters had not been wiped down, the desk and floors were dirty, and the adjoining room door would not lock, creating a serious safety concern. To make matters worse, I found a live roach in my room.
A coworker volunteered to switch rooms with me because of the door not locking. Unfortunately, after talking with the rest of my coworkers the next morning, we realized my room wasn't an isolated incident. One coworker found a mouse in their room. Another had a roach in the bed and was so disgusted they slept sitting upright in a chair all night. Another found blood on the mattress. Another had spiders in the bathtub.
None of us were able to get a proper night's sleep because of the conditions, and several of us didn't even feel comfortable showering because the rooms were so unsanitary.
The morning front desk associate was incredibly kind, compassionate, and clearly embarrassed by the condition of the hotel. She deserves recognition for how professionally she handled a situation that was beyond her control. Unfortunately, when I attempted to speak with the manager before leaving, I was told, "I'm busy. I'm on a conference call. I can't do this right now."
This property has serious cleanliness, maintenance, and pest control issues that Marriott needs to address immediately. I have reported this to Marriott Corporate and to my company so that airline crews are no longer assigned to stay here.
I sincerely hope Marriott takes swift action because this property does not reflect the standards associated with the Marriott name.

2026-07-23 via Tripadvisor
M
Maximiliano solo_traveller ar
10
2026-07-21 via Nuitee
T
Thiago Cesar extended_group br
8
2026-07-20 via Nuitee
A
AMRIDDIN couple us
10
2026-07-20 via Nuitee
D
Davlat couple us
10
2026-07-19 via Nuitee
A
Aidana couple us
9
2026-07-17 via Nuitee
P
Pamela solo_traveller us
9
Pros:

It was quiet, clean and the bed was very comfortable. The front desk staff was very pleasant during check in and check out.

Cons:

There wasn't anything that I didn't like.

2026-07-16 via Nuitee
S
Seaside68583616718 Couples
4
Never again
Pros:

We have stayed here for 20 years traveling. Each year it gets worse. Outdated rooms. The parking originally was free but not now. They sold the parking lot. Was told $25 per day but then changed it to $12.50 a day. Poor security and our car was broken into with driver side window smashed and contents stolen. I won’t be staying here anymore. They will tell you free parking until you get there. Also strong smell if fumigating. You can do better.

2026-07-15 via Tripadvisor
A
Ashurov couple us
8
2026-07-11 via Nuitee
A
Amy solo_traveller us
10
2026-07-11 via Nuitee
D
Di-Andra couple us
8
Decent place to stay for a few nights. Won’t break the bank and was very clean.
Pros:

Location was great, central to a lot of food places and shopping mall

2026-07-09 via Nuitee
T
Tracy couple us
7
2026-07-08 via Nuitee
J
Jamila couple us
8
2026-07-08 via Nuitee
N
Norboboev solo_traveller us
10
2026-07-07 via Nuitee
J
Johan couple us
10
Cons:

Me cobraron el desayuno dos veces

2026-07-04 via Nuitee
K
Kyaneda couple us
10
Peace of mind
Pros:

The atmosphere

Cons:

N/A

2026-07-03 via Nuitee
A
asad couple us
1
2026-07-03 via Nuitee
T
Tiffany couple us
10
2026-07-02 via Nuitee
K
Kirpalani solo_traveller gh
3
Never four points again
Pros:

Nothing

Cons:

Awful staff

2026-06-29 via Nuitee