Crowne Plaza Costa Mesa Orange County by IHG

Hotels
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Crowne Plaza Hotels & Resorts
8.6 (681 reviews)
3131 Bristol Street , Costa Mesa , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean and spacious rooms
Cons:
Unexpected parking fees
Issues with bathroom water temperature

Categories

Cleanliness
8.63
The hotel was reported as very clean by several guests.
Service
8.9
Most guests praised the friendly and accommodating staff.
Location
8.84
Many reviews highlighted the great location and proximity to major attractions.
Room Quality
8.69
Guests found the rooms comfortable and spacious.
Amenities
8.52
Mixed reviews about amenities; some issues reported with bathroom water.
Value for Money
8.38
Some complaints about unexpected parking fees, affecting perceived value.
Food and Beverage
8.13
Limited reviews on food; some concerns about breakfast inclusion.
Overall Experience
8.7
Most guests expressed a desire to return and had a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:35

Property Description

Luxurious Accommodations
Crowne Plaza Costa Mesa Orange County offers comfortable guest rooms with free WiFi, flat-screen TVs, and ergonomic work desks. Select rooms even include a seating area for extra relaxation.

Dining Experience
Indulge in American classics at Fireside Tavern, the on-site restaurant that serves breakfast, lunch, and dinner. Enjoy a variety of craft beers and cocktails at the restaurant bar for a delightful dining experience.

Fitness and Business Facilities
Stay active at the hotel's fitness center equipped with weights, elliptical machines, and a treadmill. Need to catch up on work? Take advantage of the on-site business center for all your professional needs.

Book your stay at Crowne Plaza Costa Mesa Orange County now for a perfect blend of comfort, convenience, and luxury.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SNA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 30 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 681 reviews
Cleanliness: 8.63
Service: 8.9
Location: 8.84
Room Quality: 8.69
Amenities: 8.52
Value for Money: 8.38
Food and Beverage: 8.13
Overall Experience: 8.7
B
Brian • couple • us
8
2026-03-04 • via Nuitee
A
Alisa • couple • ua
10
2026-02-27 • via Nuitee
V
Victor • couple • us
10
2026-02-24 • via Nuitee
M
Michele • couple • us
10
2026-02-23 • via Nuitee
C
Caitlin Brosious • couple • us
3
Very disappointing overall
Pros:

location

Cons:

Bath didn't drain, fridge was broken. Had to change rooms because of the issues and new room the AC wasn't working. The hotel then suggested the AC was working, which was not true (it turned on but was not blowing out cold air) and accused me of lying? I would not have switched rooms twice just for fun. I asked for a fair, partial refund for the inconvenience and was given the runaround by both the hotel and booking.com. Was overall a horrible and frustrating experience.

2026-02-22 • via Nuitee
A
Ashley • couple • us
10
2026-02-11 • via Nuitee
H
Hasan • couple • kw
7
2026-02-09 • via Nuitee
_
_U9677FP • Friends getaway
10
Nice experience
Pros:

Alexander is a pretty good front desk staff member. He was very professional, friendly, and helpful throughout our stay. He handled everything efficiently and always greeted us with a warm smile. His service made our check-in experience smooth and welcoming, and it really left a positive impression of the hotel.

2026-02-08 • via Tripadvisor
R
ricardo • couple • pa
8
2026-01-29 • via Nuitee
S
Stacey • solo_traveller • us
10
Very nice hotel - I would definitely stay here again!
Pros:

The sense of arrival to the hotel was very nice. The Christmas decorations were festive. The lobby was comfortable. The front desk personnel were excellent! The room was very clean and the bed comfortable.

Cons:

The TV didn't work much of the time as it said there was no internet service available. I reported it as I left and saw them make a note for maintenance to check.

2026-01-21 • via Nuitee
N
Nathaniel • solo_traveller • us
10
2026-01-21 • via Nuitee
D
David • couple • us
8
2026-01-20 • via Nuitee
K
Keilani • solo_traveller • us
10
2026-01-20 • via Nuitee
C
Celina • couple • us
10
2026-01-20 • via Nuitee
K
Kelly • couple • us
5
Won't stay there again
Pros:

It would have been nice to help a person with disability to get the room early when it was requested

Cons:

Waiting for a room when it was requested months earlier. Room has stuff in the toilet, snacks and drinks were very expensive and extra charges not worth it. I'm disabled and drive 7 hours to be told we couldn't check in because we got the room through booking. com

2026-01-19 • via Nuitee
R
Raquel • couple • us
7
Pros:

Location

Cons:

Cleanes

2026-01-19 • via Nuitee
T
TUAN • solo_traveller • us
8
Cons:

Water pressure on 4th floor could be better

2026-01-19 • via Nuitee
T
Terri • couple • us
3
Not realizing as I planned
Pros:

NA

Cons:

Air conditioner was terribly loud and disturbed our sleep all night.
Request pool scene room.
They gave me room 121 opened window and it was the main gate entering into the pool. So we had noise from the gate opening and closing all the time

2026-01-19 • via Nuitee
C
Cecilia • extended_group • us
10
2026-01-19 • via Nuitee
Y
Yoojin • extended_group • kr
10
Pros:

이번 여행에서 정말 만족스러웠던 호텔이에요.
가장 인상 깊었던 건 직원들의 친절함이었어요—체크인부터 체크아웃까지 항상 웃는 얼굴로 응대해주셔서 기분 좋게 머물 수 있었습니다.

보안도 매우 철저해서 안심하고 지낼 수 있었고,
호텔 시설도 깔끔하고 잘 관리되어 있어서 전체적으로 쾌적했어요.
또한, 주변이 조용해서 휴식하기에 딱 좋았고,
대형 쇼핑몰까지도 도보 10분 거리라 위치 면에서도 완벽했습니다.
내년에도 여기로 올거에요 :)

2026-01-19 • via Nuitee