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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Heating
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Terrace
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Family rooms
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Pets allowed
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Hiking
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Lift / Elevator
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Luggage storage
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Fishing
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Express check-in/check-out
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Cycling
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Safety deposit box
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Bar
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Horse riding
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Tennis court
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Canoeing
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Dry cleaning
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Diving
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Windsurfing
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Snorkelling
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Bowling
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Non-smoking throughout
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Sun terrace
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Snack bar
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ATM/cash machine on site
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Higher level toilet
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Outdoor furniture
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Wine/champagne
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Fruits
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Outdoor fireplace
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Walking tours
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Breakfast takeaway containers
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Key card access
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Bike tours
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Happy hour
Review Highlights
Categories
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Property Description
Luxurious Amenities and Comfortable Rooms
Experience comfort and luxury at Four Points by Sheraton San Rafael, just 18 miles from the iconic Golden Gate Bridge. Indulge in spacious guest rooms with courtyard views, equipped with modern amenities like free WiFi and 55-inch flat-screen TVs.
Relaxation and Dining Options
Unwind in the heated outdoor pool and hot tub, or savor American cuisine at the on-site restaurant. For a casual drink, visit the hotel's bar. Keep up with your fitness routine at the gym, ensuring a well-rounded stay.
Convenient Location and Nearby Attractions
Located near Northgate Mall, our hotel offers easy access to shopping and entertainment. Explore the picturesque Stinson Beach just 22 miles away, or have a thrilling day at Six Flags Discovery Kingdom amusement park, 26 miles from the hotel.
Book your stay at Four Points by Sheraton San Rafael for a perfect blend of comfort and convenience.
Beginning July 1, Marin Hilltop Hotel will continue its exciting transformation as part of our transition to the Tribute Portfolio by Marriott. During this phase of renovation, the pool will be temporarily unavailable, and work will be taking place in portions of the lobby, restaurant, lounge, and common areas. Every effort will be made to minimize disruption to our guests, and we appreciate your patience as we enhance the overall guest experience.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Guest Reviews
Clean. Friendly staff
There was construction underway at the property, Breakfast was not avaiable
The room was clean, I wish I knew about the construction . I was lookinf forward to using the pool and hot tub, but it was closed due to construction.
Clean hotel, nice accommodations and friendly staff.
Was under construction so the main entrance was blocked off and there was some noise.
Good location. Clean and quiet
Just the construction but that can't be helped made parking a little far
The good: The room upgrades are nice. Feels cozier than before. Has some good lighting and interesting furniture pieces. Bathrooms are soooo much better than before. Bed is more comfortable. Staff are genuinely kind and helpful. Response time for issues is very fast. Restaurant is pretty good, cool staff. It's a great location.
The bad: Some of the same issues remain unresolved. Despite the renovation, same old loud water cooler sits in the corner. No upgrade there and hard to sleep with it on, but the room gets very stuffy without it. Only ever one working elevator out of 4. Why? I need to know. It's shared with workers and construction people. Huh?
Currently a ghost town here. Construction going on. No pool area. Lots and Lots and Lots of loud banging and drilling and buzz sawing that sounds like they're coming through the wall. Understood, they're upgrading. But no discounts, no free breakfast, not even a drink voucher for the bar. Come on guys. Doesn't feel right to spend a thousand dollars here and not be able to be in your room for a good part of the time. Please focus on your customers more and we'll keep coming back. Optics matter. Too many things slide that shouldn't.
Close to Guide Dogs for the Blind
Construction.
Lo q no me gusto de booking es q puse a la hora de reservar, pagar en el hotel y uds cobraron toda la estancia
Nice staff and clean room!
It was convenient and the restaurant had wonderful service and really good food at dinner. In general the hotel staff was very friendly. Also the laundry room was a big plus.
There was only one working elevator which was shared with staff, so we spent an inordinate amount of time waiting for it and riding it, stopping at every floor. One time a housekeeper was on speaker phone with her husband as we rode up, not very professional.
The room was only cleaned twice during our 9 day stay, and if we asked, they stated it only was made up every other day… I said it had been three days, and still nothing. They only gave us two rolls of (scratchy) toilet paper the whole time - we finally just bought some at the store. We asked for ice, and someone showed up half an hour later with an empty ice bucket. When I asked where the ice was, she mumbled something, then another half hour passed until a different person arrived with the bucket and ice.
Weird furniture in the room, and the safe was up very high, so high I couldn’t see in it, and no chair in room to stand on to retrieve things from it.
Of course the construction was loud right above me. I wanted to leave the room ASAP.. Nights were ok. The pillows were the worst.
room was good.
Breakfast
Close to where I needed to go in San Rafael
Under construction. Staff didn’t acknowledge me. Room was very sterile. Bathroom didn’t have a counter. Shower wasn’t always hot.
Location is good, and the staff is friendly.
Wi-Fi: The connection was consistently unstable, with very slow speeds and frequent disconnections, which significantly impacted my office work.
Breakfast: I stayed at this property three months ago, and the breakfast buffet was much better. This time, there was no buffet, and only a single option could be selected from the à la carte menu.
Bathroom: The shower gel in my room was empty.
Location: Good
Staff: Friendly.
Wif-fi: Very bad
Breakfast
Room was a mismatch of odd pieces of wooden furniture, not made for the room.
Security charge was $378.58 for a room charge of $526.22 which is outrageous; I don't care if it is returned.
Everything went good.
The air fresher in lobby and hotel is very strong.
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