Hilton Garden Inn San Francisco/Oakland Bay Bridge

Hotels
•
Hilton Garden Inn
8.3 (734 reviews)
1800 Powell Street , Emeryville , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Cozy rooms
Spectacular views
Cons:
Housekeeping issues
Noisy guests
Limited breakfast variety
Uncomfortable bed

Categories

Cleanliness
7.34
Several reviews noted issues with room cleanliness, including an empty conditioner bottle and funky smells in hallways.
Service
9.31
Most reviews highlighted helpful and friendly staff, improving the overall service rating.
Location
9.35
Location was praised in most reviews, particularly for its convenience and proximity to attractions.
Room Quality
7.8
Rooms were described as cozy, but some guests experienced discomfort due to noise and unfulfilled housekeeping.
Amenities
7.83
Amenities not clearly highlighted; some guests used few due to short stays, impacting the score.
Value for Money
8.29
Overall, guests felt the hotel provided a fair experience for the price, though some felt it lacked in certain areas.
Food and Beverage
7.84
Breakfast received mixed reviews with limited variety over multiple days.
Overall Experience
8.61
General experiences were mixed, with many positive aspects outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:33

Property Description

Modern Amenities
The Hilton Garden Inn San Francisco/Oakland Bay Bridge boasts a modern fitness centre, complimentary shuttle service, and free WiFi in all rooms.

Dining Options
Guests can enjoy traditional American dishes at the on-site Great American Grill for breakfast, lunch, and dinner, or unwind with drinks and appetizers at the Pavilion Lounge.

Convenient Location
Located just off I-80 and I-580, this hotel offers easy access to Bay Street shopping and dining, Claremont Country Club, and Oakland International Airport.

Book your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge now to experience comfort and convenience at its finest.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 28 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 734 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.61
D
Danielle • couple • us
6
2026-04-11 • via Nuitee
M
Maria • couple • us
8
Never again
Pros:

Clean and close to the train station

Cons:

They didn’t clean the room and didn’t provide clean towels. They said that they clean the room if I stayed more than two days, and I think that’s not a good thing for me to recommend you.

2026-04-10 • via Nuitee
J
jesus • family_with_children • mx
10
2026-04-07 • via Nuitee
C
Christal • couple • us
8
Would come again
Pros:

I loved the jacuzzi went with my boyfriend really relaxing and we stopped by the little store they have and bought some delicious chocolate covered strawberries overall a nice little staycation

Cons:

The tv was outdated and a little frustrating to use would be nice if they had better ones

2026-04-05 • via Nuitee
L
Lavelle • solo_traveller • us
4
2026-03-30 • via Nuitee
A
Angela • couple • us
10
2026-03-30 • via Nuitee
M
Maitham • extended_group • om
10
Pros:

Very clean, very good internet, supportive staff

2026-03-28 • via Nuitee
D
Dorothy • couple • us
8
Too expensive
Cons:

The website said parking available. Didn’t see that it was $30/night. It said breakfast it didn’t say $23/person.

2026-03-23 • via Nuitee
A
Arrend • couple • us
10
2026-03-23 • via Nuitee
A
Abdulrahman • couple • ae
10
2026-03-19 • via Nuitee
K
Khomrasavong • couple • us
7
2026-03-18 • via Nuitee
B
Bouldin • couple • us
5
Do not recommend
Cons:

Rude front desk lady and man they just looked at me when I walked in to check In no hello welcome in. Nothing horrible service, she didn’t offer breakfast time or hours of bar and spa I had to ask her
pillows are flat shower is good hot and pressure is good bathroom tiny rust dirt on walls In bathroom and around frame of door mold and rust windows ate filthy can’t see the view that you pay for! Breakfast was standard nothing fresh made all pre made food besides the waffles you make your self to parking $30 bucks
And this was my anniversary trip with my boyfriend so for it to be basic service nothing over the top is ridiculous especially when I’m a Hilton honors member late check out they couldn’t give an hour. They wanted to give like 15 minutes. It was just a lot of unprofessionalism going on the lady in the kitchen was by far the most professional and courteous the person that serve served breakfast and she did it all by herself no help.

2026-03-16 • via Nuitee
Y
yolanda • couple • us
9
Pros:

All went well

Cons:

The size of my room.

2026-03-16 • via Nuitee
K
KimChi • solo_traveller • us
7
2026-03-14 • via Nuitee
R
Russ • couple • us
9
2026-03-13 • via Nuitee
B
Brian • solo_traveller • us
7
2026-03-09 • via Nuitee
V
Victoria • couple • us
4
Pros:

We Decided to have our 50th Class Reunion there Holy Names High School in Oakland ca however checking in i.was very excited however that changed i used the big hotel cart when I went up to the 14th floor the room that they gave me I couldn't get to because there were stairs I looked around and I couldn't believe they gave me a room with stairs and I couldn't lift or try to pull im disabled I seen a worker with a cart I asked for help he just.smiled and said nothing while I ask for help I try to call on my cellphone because on the 14th floor no phone where you can call down to the front desk no direct line at all so I couldn't leave the cart there because I had my luggage and things on it .

Cons:

when

2026-03-06 • via Nuitee
A
Ariel • solo_traveller • us
8
2026-02-27 • via Nuitee
N
Nicole • couple • us
10
2026-02-26 • via Nuitee
L
Laura • family_with_children • us
6
I really felt fleeced
Pros:

Location to trader Vic. The view from the second room.

Cons:

The whole vibe here was off. From the Jerry rigged clothesline rope cordoning off of the parking lot to obtain fees to the $26 breakfast it was all just a little off. Be aware even guests have to pay $3.50 an hour to park. Handicap plates does not give exception, That's unusual in the hospitality industry.
My first room (paying for a view because that's extra) consisted of overlooking the window washers and paint crew. The smell of chemicals possibly rug glue was overwhelming. Upon returning to the desk stating to the manager asking for a room with a view must have been a trick question. After a few minutes of eye rolling our room was transferred. I was satisfied with the second room assignment It was just a drag to go through this at a Hilton. This hotel just us not meet Hilton standards on any level.I'll insert eye roll here.
It all appears okay but on a closer look most of the effort put into this location it's just window dressing.
Bathroom sink etc on first glance appeared okay on closer examination It could have used a good scrubbing.
There are two more Hyatt right down the road that put in due diligence and effort offering a better value and location as well

2026-02-24 • via Nuitee