Hilton Garden Inn San Francisco/Oakland Bay Bridge

Hotels
•
Hilton Garden Inn
8.3 (801 reviews)
1800 Powell Street , Emeryville , us
+15106589300

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Helpful staff
Cozy rooms
Spectacular views
Cons:
Housekeeping issues
Noisy guests
Limited breakfast variety
Uncomfortable bed

Categories

Cleanliness
7.34
Several reviews noted issues with room cleanliness, including an empty conditioner bottle and funky smells in hallways.
Service
9.31
Most reviews highlighted helpful and friendly staff, improving the overall service rating.
Location
9.35
Location was praised in most reviews, particularly for its convenience and proximity to attractions.
Room Quality
7.8
Rooms were described as cozy, but some guests experienced discomfort due to noise and unfulfilled housekeeping.
Amenities
7.83
Amenities not clearly highlighted; some guests used few due to short stays, impacting the score.
Value for Money
8.29
Overall, guests felt the hotel provided a fair experience for the price, though some felt it lacked in certain areas.
Food and Beverage
7.84
Breakfast received mixed reviews with limited variety over multiple days.
Overall Experience
8.61
General experiences were mixed, with many positive aspects outweighing the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:33

Property Description

Modern Amenities
The Hilton Garden Inn San Francisco/Oakland Bay Bridge boasts a modern fitness centre, complimentary shuttle service, and free WiFi in all rooms.

Dining Options
Guests can enjoy traditional American dishes at the on-site Great American Grill for breakfast, lunch, and dinner, or unwind with drinks and appetizers at the Pavilion Lounge.

Convenient Location
Located just off I-80 and I-580, this hotel offers easy access to Bay Street shopping and dining, Claremont Country Club, and Oakland International Airport.

Book your stay at Hilton Garden Inn San Francisco/Oakland Bay Bridge now to experience comfort and convenience at its finest.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: OAK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 28 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 801 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.35
Room Quality: 7.8
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 7.84
Overall Experience: 8.61
L
Lalah • couple • ph
3
2026-07-06 • via Nuitee
A
Adrienne • family_with_children • us
10
Pros:

everything was10/10

Cons:

nothing.

2026-07-06 • via Nuitee
T
Tsodon • couple • in
9
It wa good
Pros:

The 14th fooor

Cons:

No bathrobe or carpet slippers disposable, no water as complimentary

2026-07-06 • via Nuitee
M
Murillo • couple • us
10
Confortable
Pros:

Everything

Cons:

N/A

2026-07-05 • via Nuitee
J
James • couple • us
10
2026-07-02 • via Nuitee
G
Gisell • couple • us
9
2026-06-26 • via Nuitee
S
Stephania • family_with_children • us
5
2026-06-24 • via Nuitee
S
SHADOWSPRITE • Family
10
Great king room with comfortable bed!
Pros:

We enjoyed many features of this hotel. The staff was friendly and helpful when we arrived from the train station. That set us up for a great experience. There was everything we needed in the room and they had upgraded us to a higher floor. As a curtesy, they had also upgraded another family member coming a few days later to the same floor. We appreciated the large window which gave the room lots of natural light and the blackout curtain worked well when we wanted to sleep. We also needed the privacy curtain because there were painters outside our window that could peer in.
Unlike the dark bar area with the uncomfortable chairs where dinner is offered, the breakfast area is very pleasant with a variety of seating arrangements to choose from. They offered hot breakfast, but we were content purchasing the less expensive continental breakfast which included hot oatmeal. The kitchen staff was very gracious, providing a milk alternative for my protein shake and letting me use the toaster for my own special bread. We had a family visit in the evening and we were grateful that the hotel has an outdoor eating area where we could all hang out and share pizza. Unfortunately, anyone that parks at the hotel has to pay $30.00 and there isn’t a designated place for a friend or a Lyft driver to pick up guests.
One of the outstanding features of the Hilton brand is the comfortable beds: this hotel was no exception. The bonus feature was the large night stand area next to the King bed for me to put my CPAP machine on as well as plenty of USB ports. The air conditioner worked well but was still a bit noisy adding to the roar of the freeway below. Fortunately, we didn’t hear the train whistle or BART zooming past. The other thing that really bothered me was their pet policy. We were ready to go to bed at 10 p.m. but there was a dog in the next room yapping loudly for quite a while. When I went down to the front desk to ask about it (the phone in the room didn’t seem to work) they told me there was nothing they could do since the owner paid for the dog to stay with them. Eventually, the security person came to check to see if the dog had been left in the room alone and before long the barking stopped. In the morning, when we went to breakfast, we saw a dog sitting on a cushion at one of the tables in the dining room being fed by the owner. I didn’t complain since it was the alternative to a dog being left alone in a hotel room bothering everyone down the hall by yapping.
The bathroom had some nice features: plenty of fresh towels, shelves for toiletries, and an adjustable shower (if you are tall enough to reach the control). Unfortunately, the water temperature wasn’t consistent and I never got a really hot shower. They have a picture in the bathroom over the toilet rather than extra towel rails which were sorely needed to hang used towels.
One of the other amenities not mentioned on the website and not signposted in the hotel is a laundry room with coin operated machines. They even sell detergent in the snack shop and well as toiletries and food. What we missed the most was an indoor pool—they only offered an outdoor hot tub and the weather was too cold for that. Because of the location next to a freeway it isn’t a great place to walk around and most of the shops and restaurants are on the other side. Despite the few annoyances, there were so many good things about this hotel that we would be happy to stay here again.

2026-06-17 • via Tripadvisor
V
Vic • solo_traveller • us
10
Pros:

Good accommodations and clean.

Cons:

The location was hard to get to from the train station.

2026-06-16 • via Nuitee
A
Anthony • couple • ie
8
2026-06-12 • via Nuitee
C
Christal • couple • us
10
2026-06-10 • via Nuitee
S
Sarah • extended_group • us
4
Great price, service could use some coaching, respect your hotel it has so much potential.
Pros:

pricing and views great

Cons:

Room was a little dirty low effort put in clean up, staff a bit unhelpful at times, outside furniture a mess, Saturday night front desk worker just not helpful seemed to be bothered by me when I asked for help. water pitched empty and sat for hours like that

2026-06-09 • via Nuitee
C
Christal • solo_traveller • us
10
2026-06-08 • via Nuitee
M
Mark • couple • us
9
Will definitely stay again
Pros:

Great views and customer service

Cons:

The glass doors on the bathroom would move or open like the building was on an angle

2026-06-08 • via Nuitee
J
Jason • couple • au
10
2026-06-07 • via Nuitee
V
Veronica • couple • us
8
2026-06-06 • via Nuitee
D
Denise • couple • us
9
Pros:

The location was close to the surgical center I was scheduled at. The room was spacious, comfortable, and quiet.

Cons:

I felt the waitress could have had extra help during dinner. She did well while we were there, but struggled getting the tables cleaned for patrons coming in.

2026-06-05 • via Nuitee
A
Andrew • solo_traveller • gb
10
Pros:

Good location and super friendly staff

2026-06-03 • via Nuitee
R
Rodney • couple • us
8
It was wonderful We loved our room and the view
Pros:

Location

Cons:

Small parking lot

2026-06-02 • via Nuitee
G
GolfUMK • Business • Auburn, Alabama
8
Good but noisy location
Pros:

This hotel, with more than 10 floors, is located in a very busy area where Interstates 80, 580, and 880 meet. Traffic noise was clearly audible in the room despite the windows being closed.
The hotel offers all the basic amenities you might need, but nothing is complimentary. Breakfast costs $23, parking is $30, and there is no airport shuttle service.

The rooms were clean during my stay, and all staff very friendly. But if I'm in the area again, I'll probably choose a different place to stay.

2026-05-30 • via Tripadvisor