Ashmore Inn and Suites

This was by far the worst hotel experience I have ever had. Our room smelled terrible from the beginning, and nothing was done about it. On top of that, our room was not cleaned for 10 days, even though we repeatedly informed the front desk. Our trash piled up and overflowed, our towels were never replaced, and housekeeping never came. I even put the trash can outside the room myself. They emptied it but didn’t even bother putting it back inside.

To make matters worse, our toilet overflowed, and despite reporting it immediately, it was not repaired until the next day. We were left dealing with an unusable bathroom for hours.

We also asked several times to change rooms, but our requests were completely ignored.

Even though I had already paid for my stay, the front desk employee insisted that I pay again. I explained that the payment had already been charged to my card and refused to pay twice. Instead of checking the reservation, he raised his voice and yelled at me. Booking.com customer service later confirmed that my payment had already been received.

The lack of cleanliness, poor maintenance, and unprofessional customer service made this an extremely disappointing stay. I would never stay here again and do not recommend this hotel to anyone.

No swimming pool as advertised

my room had roaches. the refrigerator was so dirty that I did not even use it. The toilet barely flushed and the room had a weird smell. but i just bought some scented candles and burned those the two days of my stay

The experience began with a rude and dismissive receptionist at check-in. We weren't told that the pool was out of service until after we had already checked in and paid, which felt very misleading.

The room itself was not clean. The walls had food and drink stains, along with other marks that were unpleasant to see. There wasn't even any soap at the sink. When I later asked the front desk for a replacement iron because the one in our room didn't work, they acted as though I was asking for something unreasonable rather than requesting a basic amenity.

The poor customer service continued the next morning. At 10:00 a.m., a full hour before the 11:00 a.m. checkout time, we received a knock on the door asking when we were checking out. When I politely replied, "Today," the staff member looked at his watch and bluntly said, "You have until 11," making us feel rushed despite being well within the checkout time.

As I was leaving to check out, the same employee had left two housekeeping carts blocking the hallway. Although he stepped aside to let me pass, he left both carts in the way, forcing me to move them myself. Just before that, he had stopped to jokingly shadow-box another employee in the hallway, who didn't appear amused. It was unprofessional and only reinforced the lack of respect and customer service we experienced throughout our stay.

Overall, this was one of the worst hotel experiences we've had. Between the poor cleanliness, lack of communication, broken amenities, and consistently rude and unprofessional staff, I would not recommend staying here.

everything

The hotel looked as though it should be demolished. Mold in tubs, around sinks and toilets. The wallpaper was peeling feom the walls in both the rooms and the hallways. The hotel was filthy. The first room I was given had men's clothing hanging in the closet, and the bed had been SLEPT in! All of the bed skirts were tucked under the mattresses. The hotel was very musty. It was a horrible nightmare from start to finish. They moved me three times because the rooms were horrible (the second room reeked of urine, and the toilet was nasty...like hadn't been flushed of poop nasty! Complaints to the OWNER resulted in being told that he didn't need our business! We had 15 rooms and the event space rented! I moved to another motel, but other out of town guests had to tough it out! I tried to get in touch with booking.com to have my money refunded, but after being on hold for 37 minutes, the CSR answered the phone with a quick "hello" ans immediately hung up before I could even respond. One od the worst experiences of my 60 year life!

I left my drivers license in the room accidentally but it was not turned in by the cleaning staff.

Hotel overall had a very bad smell. The decor is aging and wall paper is peeling off the walls. The room was not clean - carpet was sticky and appeared to have not been vacuumed properly for some time. Breakfast options were limited and key items, such as butter and juice, weren't always available.

Homeless guy sleeping by the door that had a broken lock so no security at that entrance. Rooms smelled like had been in a flood, moldy mildew smell. roaches in the room and on the bed. Tried 2 different rooms one had no AC the other just filthy. We actually left and went to another hotel and just ate the loss. Staff was very unenthusiastic about helping with issues and made it seem like an inconvenience rather than willingness to address issues with their property.

It is filled with roaches, as soon as we walked up the stairs and finally found the room. There is no elevators at this place. We opened the door and as soon as we put our bags down, we seen two roaches crawling on the wall.
The check in person did not care and didn’t look surprised when we told them. We left and no refund was offered. Horrible!

They had no clean wash clothes or bath towels
I had to go and buy me and my kids some to shower the entire weekend