Grand Hyatt Washington

Beautiful design. Location.

מיקום מעולה, מלון ברמה גבוה מאוד.

酒店位置很好，早餐还不错

Rashaun was great helping us with valet

Rashaun was very helpful. Good experience

I had a very good experience at the Grand Hyatt Washington. The customer service was excellent and housekeeping performed very well also. The hotel is in a good location near local attractions. The onsite entrance to the Metro is a big plus.

Great access to the Metro. Good walking distance to the Mall and great surrounding restaurants. Oribu was fantastic despite being open only a few weeks.

When I arrived, I was impressed with both the cleanliness and roominess of the main atrium, including the clear hanging acrylic chandelier type lighting. I also loved the way the furniture on the main floor was arranged, inviting small to medium-size groups of people to relax together in the well-lighted atrium. There were numerous smart-elevators providing extra security before being able to get the elevator moving. This was provided by simply using my room key to swipe in front of a sensor inside the elevator. Each elevator had the same setup and provided swift service going up and down. The atmosphere was laid back and very sheik in keeping with the very low noise level throughout most of the hotel. The hallways where spotless and quiet both night and day. The multi-levels of conference rooms were easily accessible via multiple escalators designed to move people from level to level en masse. There was also a ballroom down a few levels from the main floor. Also, having a Starbucks within the hotel was very much appreciated and opened each day at 4 am. My experience with room-service did not disappoint. Service took only half an hour, and the food was 5-Star all the way. Every staff person from the hotel's Concierge to the employees at the Starbucks were so polite, friendly and seemed to consistently care about their jobs and customer satisfaction.

Fantastic classic hotel in downtown DC, super modern and clean with top notch guest services. Nice lounge area in the lobby.

Cesar was amazing!! He charged my phone while waiting on door dash. Gave me food recommendations of quick places and local places all while doing his valet job and addressing customers. While I was waiting on my food I saw him help people navigate directions to hotels and all. He was polite the entire time.

Rashaun was so helpful at the valet. He went the extra mile checking on my vehicle -much appreciated

RaShaun was a very good with hospitality, food location and directions
Always have a smile on his face . I was very please with his services

room service horrible. no english. didnt clear tray from outside room all day sunday.

Muy bien ubicado

Some people check you into a hotel.
Others make you feel like you've arrived.
The moment I rolled through the doors, ReShaun greeted me with a smile and offered a helping hand before I ever had to ask. As a woman living with paralysis who depends on a wheelchair for my independence, those small moments aren't small at all—they restore confidence.
People often see strength when they look at me. What they don't see is that after losing my mom—my greatest champion and favorite travel companion—traveling alone has never felt quite the same. Every trip still carries a little fear, a little grief, and a quiet hope that kindness will meet me along the way.
ReShaun knew none of that. He didn't know my story, just as he doesn't know the stories of the countless guests who walk through those doors every day. Yet he chose kindness anyway.
He stayed by my side through check-in, made sure I had everything I needed, and was genuinely interested in where my journey had brought me. In a world where people are often in a hurry, he made me feel seen.
That's the kind of hospitality you can't teach. It comes from the heart.
Promote him. Celebrate him. Hold on to people like ReShaun, because they don't just represent your hotel—they remind travelers that humanity still has a place in customer service.

Cesar was very helpful with accommodating me

Rashaun gave me great service, when I needed directions to the nearest drug store he took the time to direct me he always will ask if I needed assistance, with anything his customer service is excellent can’t wait to come back

LOOUISIANA BOND