Doubletree by Hilton Washington DC Silver Spring

I recently stayed at your hotel for one night and unfortunately had a very disappointing experience. There was excessive noise during the night, including loud talking and a dog barking in a nearby room, which made it extremely difficult for me to sleep.
I called the front desk around 5:00 AM to request a room change, but the receptionist was unwilling to assist me. I was very surprised and disappointed by the lack of support, especially at that hour when I was already exhausted.
This experience did not meet the standards I expect from the DoubleTree brand, and I would appreciate it if you could look into the matter.

Friendly staff clean property.

The Doubletree Hotel wasn't just a getaway stay; it was an experience. It felt as if I were on a resort island in the heart of D.C., right in the heart of Silver Spring, Maryland.

The staff and management were extremely cordial, professional, and gracious. They provided me with topnotch accommodations ~ including a complimentary early check-in.

The building's infrastructure has a sleek interior design, ambiance ~ coupled with an exceptional visual esthetic and appeal. It made for such a pleasant atmosphere throughout my visit.

As to the suite's comfortability and cleanliness, this hotel's space couldn't have been more appealing! It was quite cozy and the city views capturing a clear shot of the Mormon Temple were truly spectacular...

Conveniently situated in a prime location, I would highly recommend one patronize this flagship model hotel.

My room was not cleaned every day

Great place to rest after a concert at the Filmore.

Clean

The

no in room microwaves, stayed for 4 nights and room service didn't come in until the day BEFORE I left, staff were confused about the training and parking deal, room sink was clogging. asked for help with the printer in the business center and the guy forgot about me and started doing something else. I had to go back and ask for help again

The room was very nice and we enjoyed the gym while on site. The property is very convenient to shopping and dining plus the hotel has multiple dining options on site.

I would’ve liked real glassware in my room and we had to call for help on a few items but they were resolved quickly. The price was very good for this type of quality hotel.

Plus - the water pressure in the shower was excellent, and the facility was cleanly maintained. The cookies are excellent! There is a Starbucks in the lobby which was very convenient.
Minus - bottled water is supplied only the first day. Hyatt gives it every day. At $200 per day you can't supply a couple of water bottles? The noise level of the AC was ridiculous. If we hadn't been so exhausted we would have asked for a room change. On our final day we had a few drunk and loud girls move into the next room and we called down to complain about the noise at 11 PM when they woke us up. We heard the phone ring but no impact on the high noise level. After twenty minutes of continuing noise we banged on the door between the rooms and asked for quiet. Minutes later the desk called us and yelled at us that we should not have taken matters into our own hands, even though they had been completely ineffective. Shortly thereafter the manager moved the occupants to another room. When I cehcked out I was told there were no additional charges and I was not given a bill. Two days later I saw an additional charge on my AmExp and when I called to get the details was told to leave a message and so far no one has returned my call. Doubletree was always a step up business class hotel. This experience was disappointing and I'll try others before returning.

Very approachable and friendly staff at the front desk. Great room, short walk to the metro. The only complaint i have is that i thought the breakfast buffet was free but to my surprise I was left a bill for $22. Not a big deal, just unexpected.

Everything was great except the bathroom’s shower head was not adjustable and the pressure was too strong.

Family visit

great customer service

Lack of sandals in the room. Other than that, the rest is cool. Congratulations to you, especially the very welcoming and friendly staff.

Very clean,

it was very good

Staff was friendly and very helpful made my stay great

Bathroom appeared old

Loves it