DoubleTree by Hilton Laredo

Hotels
Doubletree by Hilton
800 Garden Street , Laredo , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great customer service
Cons:
Windows would not go up
AC did not cool the room

Categories

Cleanliness
9
Standard quality for this hotel tier
Service
10
Customer service was great according to the review; staff performance rated highly to reflect this positive mention.
Location
9
Standard quality for this hotel tier
Room Quality
7
Negative room issues noted: windows would not go up and the AC did not cool the room, lowering the room quality score.
Amenities
9
Standard quality for this hotel tier
Value for Money
9
Standard quality for this hotel tier
Food and Beverage
9
Standard quality for this hotel tier
Overall Experience
10
Overall experience rated highly due to excellent customer service; despite room issues, positive service and standard performance in other areas justify a strong overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-01 02:01

Property Description

Convenient Location and Amenities

This non-smoking hotel in downtown Laredo, Texas, just off I-35, offers free WiFi, an airport shuttle, and features an on-site restaurant, lounge, and outdoor pool.

Comfortable Rooms with Essential Amenities

All rooms at Ramada Plaza - Laredo are warmly decorated and equipped with cable TV, coffee maker, work desk, and iron for a comfortable stay.

Fitness and Business Facilities

Hotel AVA Laredo provides a 24-hour fitness center, a well-equipped business center, and convenient laundry facilities for guests' convenience.

Book your stay at Ramada Plaza - Laredo for a seamless blend of comfort and convenience during your visit to Laredo, Texas.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LRD

Location

Guest Reviews

Cleanliness: 9
Service: 10
Location: 9
Room Quality: 7
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 10
E
Edward solo_traveller us
10
Great overall stay,will stay there again when I’m
Pros:

Location

Cons:

Construction

2026-06-18 via Nuitee
E
Enrique couple mx
10
2026-05-31 via Nuitee
V
victor solo_traveller us
8
Pros:

The customer service was great

Cons:

The windows certain didn't go up the AC didn't cool the room

2026-05-27 via Nuitee
A
Ariana solo_traveller us
10
2026-05-14 via Nuitee
M
MANOJ
4
Pros:

1. Not enough elevators, it takes close to 15 mins each time to go up or down,
2. Water pressure for shower is so low it took twice as long to take a shower. Terrible
3. Asked for something they said they will send it but no one e er showed up.
Over all experience poor.

2025-11-18 via Nuitee
O
Operaciones family_with_children
8
Pros:

La habitación, estuvo bien, solo que no tuvimos limpieza durante la estancia, el personal muy amable.

2025-11-18 via Nuitee
D
David
10
Pros:

Staff was amazing and attentive! Rooms were in excellent condition! Beautiful Hotel!

2025-10-24 via Nuitee
A
Anonymous young couple us
1
Bad
2025-05-31 via Nuitee
K
Kassandra solo traveller us
10
Exceptional
2025-05-30 via Nuitee
G
Gregory young couple us
1
it was horrible do not recommend.
Pros:

nothing. everything was horrible

Cons:

the hotel is closed and not open for business at this time so i didn’t get to stay here which also made me have to look around for a new hotel to stay at. it was late when we arrived so not an idea situation.

2025-05-27 via Nuitee
C
Campos solo traveller us
1
Bad
Cons:

Nothing. The hotel premises appeared abandoned. Construction material everywhere. I wasn't notified the hotel was like that. Couldnt get inside the building. Called the front desk no answer. No one was there. Had to call for a refund and book another hotel.

2024-11-04 via Nuitee
V
Venancio
2
Dirty and noisy stay
Pros:

They are remodeling the hotel so there is a lot of dust and noise everywhere at any time and there are a lot of bugs (cockroaches). Also the contractors are using the same elevator than hosts and they carry up their tools full of dust

2024-09-04 via Nuitee
P
Pesina review category business travellers us
7
Good
2024-08-24 via Nuitee
A
Acevedo family with young children us
2
Very poor
Pros:

N/A

Cons:

A lot of walking, renovations were terrible super hot 🥵

2024-08-18 via Nuitee
N
Nestor family with young children us
7
Good
2024-08-07 via Nuitee
F
Fred
4
Pros:

they are remodeling this place and 8:00 you hear a lot of drilling banging don't expect to sleep late

2024-08-06 via Nuitee
J
JoAnn partner
6
Pros:

The property is currently under MAJOR renovations! Front Desk informed us that they will be complete in November 2024. Until then, i would recommend this property for only a one night stay, as we did. The reservation price did seem to reflect the inconvenience of the construction. The room itself was clean and comfortable.
Front desk staff were absolutely great!

2024-08-02 via Nuitee
A
Alvarez review category business travellers us
6
Pleasant
2024-07-31 via Nuitee
C
Carlos friends
2
Pros:

Absolutely atrocious do not stay here whatsoever if there’s any other options take them over this hotel it’s in a awful area the building is under construction and extremely dirty my room was full of drywall residue and smelled horrible there was bullet holes and it was unsafe DO NOT stay here
I checked out after 6 minutes terrible place homeless people all over the parking garage

2024-07-29 via Nuitee
L
Leonel
2
Worst experience ever
Pros:

I arrived to hotel to my surprise that the hotel was under renovation lobby and rooms were dusty and with a smell of moisture we were unable to open our room as the key cards did not work we were moved room three times to attempt to accommodate but with no avail had to leave hotel and book some where else

2024-07-26 via Nuitee