DoubleTree by Hilton Laredo

Hotels
•
Doubletree by Hilton
9 (465 reviews)
800 Garden Street , Laredo , us

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Free
Children allowed

Facilities

Express check-out
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Attentive service
Excellent room quality
Great location
Cons:
Mixed reviews on cleanliness
Limited amenities like spa services

Categories

Cleanliness
6.5
Mixed reviews on cleanliness, with some guests mentioning lack of proper cleaning.
Service
8.3
Service was consistently praised for being attentive and amazing.
Location
7.5
Guests appreciated the hotel's proximity to key landmarks and public transport.
Room Quality
8.3
Rooms were described as excellent with attentive staff.
Amenities
6.8
Mixed reviews on amenities, with some guests highlighting the lack of services like spa.
Value for Money
6.9
Opinions varied on whether the price matched the services offered.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received.
Overall Experience
6.4
Mixed reviews on overall experience, with some guests reporting poor experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-04 05:47

Property Description

Discover the inviting charm of Hotel AVA Laredo, your perfect gateway to comfort and convenience in Laredo.

Modern Comforts
Experience the ease of our well-appointed family rooms, each designed to provide a relaxing haven, complete with air conditioning and spacious desks for work or leisure.

Unwavering Service
Our dedicated 24-hour front desk is here to ensure your stay is seamless, providing assistance and luggage storage so you can fully immerse yourself in your travels.

Connectivity at Your Fingertips
Stay connected with complimentary WiFi available throughout the hotel, making it easy to keep in touch or stay productive during your visit.

Just a short 5 km from Laredo International Airport, your adventure starts at Hotel AVA Laredo—book your stay today!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LRD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 465 reviews
Cleanliness: 6.5
Service: 8.3
Location: 7.5
Room Quality: 8.3
Amenities: 6.8
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 6.4
A
Anonymous • young couple • us
1
Bad
2025-05-31 • via Nuitee
K
Kassandra • solo traveller • us
10
Exceptional
2025-05-30 • via Nuitee
G
Gregory • young couple • us
1
it was horrible do not recommend.
Pros:

nothing. everything was horrible

Cons:

the hotel is closed and not open for business at this time so i didn’t get to stay here which also made me have to look around for a new hotel to stay at. it was late when we arrived so not an idea situation.

2025-05-27 • via Nuitee
C
Campos • solo traveller • us
1
Bad
Cons:

Nothing. The hotel premises appeared abandoned. Construction material everywhere. I wasn't notified the hotel was like that. Couldnt get inside the building. Called the front desk no answer. No one was there. Had to call for a refund and book another hotel.

2024-11-04 • via Nuitee
P
Pesina • review category business travellers • us
7
Good
2024-08-24 • via Nuitee
A
Acevedo • family with young children • us
2
Very poor
Pros:

N/A

Cons:

A lot of walking, renovations were terrible super hot 🥵

2024-08-18 • via Nuitee
N
Nestor • family with young children • us
7
Good
2024-08-07 • via Nuitee
A
Alvarez • review category business travellers • us
6
Pleasant
2024-07-31 • via Nuitee
N
Nydia • young couple • us
10
Best deal in Laredo
Pros:

Location and parking garage

Cons:

It’s under renovation

2024-07-22 • via Nuitee
J
Jean • family with young children • us
1
Bad
Pros:

I want my money back

Cons:

Staff are very rude

2024-07-16 • via Nuitee
G
George • solo traveller • us
6
Pleasant
Pros:

Price

Cons:

Elevator didn't work. One is down. Electronic key to room not working. Had to get front desk to manually open the door each time I left and returned to hotel. Given a room without a bathtub.

2024-07-16 • via Nuitee
N
Noemi • review category business travellers • us
4
Disappointing
2024-07-13 • via Nuitee
A
Arturo • family with young children • us
10
Exceptional
2024-06-19 • via Nuitee
J
Jesus • solo traveller • us
1
the worst place with the worst service I have ever experience
Pros:

Nothing

Cons:

They booked while being overbooked, took my money, and time away from me. Left me stranded with no care in the world

2024-06-17 • via Nuitee
A
Arturo • family with young children • us
10
Exceptional
2024-06-16 • via Nuitee
M
Marco • review category business travellers • us
1
Bad
Pros:

Nothing

Cons:

The front desk employee

2024-06-16 • via Nuitee
M
Mariscal • family with young children • us
1
Bad
2024-06-16 • via Nuitee
B
Bernabe • group • us
5
Was not what I was expecting
Pros:

Location was good.

Cons:

Only one person assisting travelers
Building was under construction.
Room doors keys were not available, personnel had to go and open doors for us.
No breakfast

2024-06-13 • via Nuitee
J
Juan • young couple • us
1
A Dump. Horrific stay. Filthy. Cockroaches.
Pros:

Nothing. It’s a horrific experience.

Cons:

Like a dump. Cockroaches. Filthy. No air conditioner. Staff opens door in the middle of the night with master key unannounced to your bedroom. Housing transients. Words cannot even describe experience.

2024-06-03 • via Nuitee
A
Aliaksei • review category business travellers • us
10
Exceptional
2024-06-02 • via Nuitee