Seralago Hotel & Suites Main Gate East

Nice

So dirty. Bedbugs. Smell like pee. Everything is old. The toilet had to raise the lid to lower the water. The deteriorated bathtub. The dirty beds with bedbugs. My body itched. They should close forever or remodel it from 0 because they need everything new

The hotel has not been updated the suite that I had the living room ac did not work the door was getting stuck the refrigerator is super small for a large family. This are some of the things. I remember when it was an awesome place to stay but they have let this place go down and no renovations have been done at all.

Staff not actually helpful. Amenities were basically closed down. After waiting for sometime for my pool view room, they were putting us in a room facing a defunct pool. After complaining , we were given a room that was far from feeling clean. Property was litered with garbage and it appeared that some were living there.

This property is closing . They have completely let go and stopped cleaning. We had 2 dirat rooms. We were booked jnto the wrong room at firat we booked the kid suit. We went into a room with 2 beds. We were told thats all that was available. The room had blood on the sheets and trash all over the floor. We called the desk and were told if we wanted housekeeping we needed to book 24 hours prior. Like .... we juat checked in. They said there was nothing they could do that night to come back tomorrow. Went back went to a new room this room was also dirty and the air conditioner leaked the entire room was soaking wrt out entire stay. They sent maintenance he came in with a hammer and was like yeah theres nothing i can do the hotels closing and they wont allow me to fix it. Then the fridge froze all of our food and medications. Ruining over a hundred dollars worth of food and thousands in medication . When we checked out the guy was pretty much like im sorry that happened but theres nothing i can do at this point

When they say you get what you paid for this is the perfect example. The staff in the front were very polite and very nice, but the room was awful. The door was banged up. Felt like anybody could break in at any time.

The bathroom was falling apart. It was dirty behind the toilet was falling apart at least they had toilet paper. The floors were dirty. The microwave was dirty. The fridge was dirty and rusted. Everything was rusted in there. The walls were gross yellow, like it was the smoking room before or still The beds were sketchy did search for bedbugs immediately, but did not have any that we could see

The TV barely worked. It flickered in and out the outlets wouldn't keep anything plugged in the base boys were peeling off, and you could see rest and nasty mess behind it the bed skirts were ripped stained, and gross. The doors were stained and gross.

There was trash around the premises of the hotel inside the resort we barely stayed in the room because we were out mostly thank goodness, but even taking a shower in there you still felt dirty afterwards. Do not recommend at all. There's more to say, but these really probably have said it all

I lost my things in the room, but the hotel has no solution.

Need improvement on entire property

I’m checking out asap this place is disgusting I can’t sleep here with my kids it’s absolutely dirty the microwave don’t work I called to fix it they haven’t came I want my money back I never been at a place so dirty and itchy just sitting on the bed YUCK

The rooms were dirty . You have to call 24 hours ahead for house keeping . I had no tissue asked them they said they don’t have I had to buy my own . The room phone and heating system didn’t work there was no hot water . My room door was broken . Only one pool is open . Someone threw up in the pool during my stay I alerted them and they didn’t shut the pool to clean they kept letting people in . There is no breakfast like the website says . Hotel staff very rude and nasty .

Needs to be remodeled alot of not working

Very run down condition, charge resort fees & this is far from a resort
No working hot tubs 1 out of 2 pools working
No maid service
Had to ask for clean towels & hard to get wash clothes, no garbage pick up
Overall experience was horrible

Room smelled of mold that I’m severely allergic to

I use to stay here all the time. The hotel is closing and there is nobody in housekeeping. The staff that are still working are friendly. Restaurant and store are closed. Bar is closed. Front pool only pool open. Couple more days and it will permanently be closed.

Not the best, not the worst

The room was disgusting, with molded walls, lampshades, doors off the hinges, a dirty tub, and roaches everywhere. It was the most awful place I've ever stepped in. The swimming pool was closed because it was cracking and falling into the ground, and the tennis court was crumbling. Several parts of the resort were condemned and vacant. Please run from this place!!!

Property was silent

The staff was very friendly and helpful ❤️ my family and I enjoyed our stay

This place needs condemned

Discusting on everylevel. Shame on Expedia as well for even offering this hotel/motel on their platform. You should take down this hotel off your website or just be honest about it, the pictures and descriptions or nothing remotely close to what the set up and condition of the facilitesi/rooms are. I didn't even end up staying there after seeing the room, I was with my entire family and young kids and left and booked another room at another hotel. The room stunk, the contion of the walls and bathroom was gross, and the dirty sheets on the beds were gross. I can go on and on do not stay there its old, in poor repair, dirty, in a shaddy area.