Holiday Inn & Suites Springfield - I-44 by IHG

Hotels
•
Holiday Inn Hotels & Resorts
6.9 (255 reviews)
2720 North Glenstone Avenue , Springfield , US
+1 417-865-8600

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several specific staff praised)
Clean lobby/areas reported by some
Dinner and bar service described as amazing
Beautiful property / good location
Cons:
Strong odor problems (mildew, sewage, marijuana)
Rooms dirty, stained, mold, outdated
Breakfast policy confusion and rude breakfast/cafe staff
Amenities not as advertised (no room service), overcharges / poor value
Toilet issues (didn't flush) reported

Categories

Cleanliness
4.5
Multiple reviews report strong negative cleanliness issues: mildew and moldy smells, stains, dirty rooms, sewage and marijuana odors, and at least one non-flushing toilet.
Service
9
Mixed but with notable high points: several staff (particularly dinner/bar staff and one helpful frontline employee) were repeatedly praised for being friendly and attentive, while some front-desk and cafe staff were described as rude or unhelpful.
Location
9
Location is mentioned positively (explicit 'Location' pro and 'beautiful property'); accessible enough that guests compare nearby alternatives but generally viewed as convenient.
Room Quality
4.8
Rooms described as outdated and in poor condition: stains, cracks, mold, odd fixtures (square toilet), and at least one room moved due to bad smell.
Amenities
5.2
Guests report promised amenities missing or not delivered (no room service for those who expected it); breakfast policy confusion and gaps between booking expectations and on-site practice.
Value for Money
4.5
Several reviewers explicitly state the stay was not worth the price, report overcharges and extra unexpected fees, and express frustration at poor value.
Food and Beverage
9.2
Strong positive for dinner/bar: multiple mentions of excellent dinner and drink service. Breakfast service and quality were criticized, but overall the F&B experience had notable high points.
Overall Experience
9
Overall experience is mixed in the text: pockets of excellent service and very good dining elevated stays for some guests, while pervasive cleanliness and amenity issues left others disappointed; overall leans positive for guests who engaged the praised services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Modern Amenities and Comfortable Accommodations
Experience comfort and convenience at the Springfield Holiday Inn. Enjoy spacious rooms with flat-screen TVs, work desks, and cozy seating areas. The hotel also offers a modern gym, indoor pool, and free airport transportation for a stress-free stay.

On-Site Dining and Relaxing Outdoor Patio
Indulge in delicious American cuisine at the Peppertree Restaurant, serving breakfast and dinner. Guests can choose to dine inside or enjoy their meals on the charming outdoor patio, adding a touch of relaxation to their dining experience.

Nearby Attractions and Recreational Activities
Explore the nearby Bill & Payne Stewart Golf Course and Discovery Center Springfield for entertainment and leisure. Don't miss the opportunity to visit Fantastic Caverns, located just a short drive away from the hotel, offering a unique and memorable experience.

Book your stay at Holiday Inn Hotel & Suites Springfield for a delightful blend of comfort, convenience, and leisure activities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

6.9
Based on 255 reviews
Cleanliness: 4.5
Service: 9
Location: 9
Room Quality: 4.8
Amenities: 5.2
Value for Money: 4.5
Food and Beverage: 9.2
Overall Experience: 9
J
Joe • solo_traveller • us
8
Pros:

Friendly staff and clean

2026-10-29 • via Nuitee
D
Dylan • solo_traveller • us
10
2026-10-13 • via Nuitee
F
Flores • couple • us
6
It was ok, disappointed in the smell of our room.
Pros:

Lobby is neat.

Cons:

Our room smelled of mildew. It was very unpleasant.

2026-10-12 • via Nuitee
T
Thomas • family_with_children • us
3
Regretted it, had to be there for emergency and would of liked the amenities they promised they had
Pros:

Room is dirty stained outdated moldy cracks smells yuck gak ick . Not what the pictures show at all they lied they have no room service, not even if your handicapped like my self no one will help you so don’t bother asking. The African fellow was polite and awesome , really appreciate him
And all he has done. He was the only one who seemed to care and did a great job of making us feel somewhat important. You need that guy in management and let him make more discussions.

Cons:

The staff was not help, only one guy was helpful. I was over charged for a room
That was about the same quality as the supper 8 from
1999

2026-09-18 • via Nuitee
A
Alyse • family_with_children • us
3
My advice? Go across the street to Drury. Breakfast, dinner and drinks are included, and cheaper.
Pros:

I do want to give credit where it’s due. We ate dinner at the hotel and had a few drinks, and that staff was AMAZING. Dinner was good and the drinks were even better. That part of our experience was completely different and very enjoyable.

Cons:

⭐️⭐️ Definitely Not Worth $326 for One Night
I paid an extra $40 when booking specifically so breakfast would already be included for my family of five. When we arrived, I found out that apparently it doesn’t matter that you pay extra for breakfast or how many people are listed on the reservation — you still only receive TWO breakfast vouchers with the room. So my first piece of advice: DO NOT pay extra or prepay for breakfast thinking you’re saving yourself time or money. We paid extra ahead of time and still had to pay even more for the rest of our family to eat. When I checked in, I tried explaining that I had specifically paid extra for breakfast through Booking.com. I completely understand that Booking.com is a separate company and the hotel may not be able to control or change what Booking.com charged me. What bothered me was the complete lack of concern from the front desk. Nobody even attempted to explain the situation or simply say, “Unfortunately, that is something you’ll have to take up with Booking.com.” Instead, the two breakfast vouchers were basically slammed down on the counter with an “it is what it is” attitude. Breakfast itself made the situation even worse. Amber, who was working the breakfast area, came across as extremely untrained and rude. She actually argued with me that breakfast was only free for children 10 and under while there was a sign right there stating 11 and under. On top of everything else, the breakfast was horrible. The room itself was okay. The square toilet was definitely a weird choice 😂, but nothing terrible. Unfortunately, the farther you got away from the lobby, the worse the hotel seemed to get — and even the lobby smelled like sewage during our stay. Overall, this hotel actually has a lot of potential, but customer service can make or break a hotel, and some of the staff we encountered are going to run this place into the ground if things don't change. I travel to Springfield 2–4 times a month.

2026-09-14 • via Nuitee
M
Mary • solo_traveller • us
10
2026-09-08 • via Nuitee
E
eri • couple • ca
8
2026-09-04 • via Nuitee
K
Karen • family_with_children • us
4
Pros:

Needs to be free breakfast

Cons:

Nothing

2026-08-25 • via Nuitee
B
Brian • solo_traveller • us
8
2026-08-20 • via Nuitee
S
Stephanie • family_with_children • us
5
Pros:

Beautiful property

Cons:

Reeked of marijuana on our floor, front desk was nice but the cafe staff were very rude and dismissive. I was charged an extra $145 and no one would call me back. I am completely angry and will never give this place my business again after saying how much I loved the hotel.

2026-08-19 • via Nuitee
B
Brian • solo_traveller • us
5
Pros:

Clean.

Cons:

Toilet didn't flush.

2026-08-13 • via Nuitee
K
Kelly • couple • us
5
My 1st room was dirty air not working wful smell. Moved to different room cleaner air worked and better smell.
Pros:

Location

Cons:

Looks updated

2026-08-08 • via Nuitee
J
Jose • couple • us
5
Not a good experience.
Pros:

Location is fine .

Cons:

They gave us room 441 and I’m not sure if they’re remodeling or fixing something about 2 rooms from there , as soon as 7 AM workers started making noises laughing and talking so laud I was not able to sleep for more hours after that time , I was expecting to rest but it was not possible for that reason. If you are having or expecting workers don’t book people on that block or floor , if we are sleeping in a hotel it’s because we need to rest and we are expecting a good experience after staying there . But with that type of noises you can’t rest enough, I was having a headache for the whole day after leaving .

2026-08-06 • via Nuitee
T
Terry • couple • us
7
Wasn’t happy
Pros:

Was not included

Cons:

The bed mattress was wore out and uncomfortable

2026-08-05 • via Nuitee
M
Mihara • family_with_children • us
10
2026-07-25 • via Nuitee
W
William • solo_traveller • us
10
2026-07-23 • via Nuitee
D
David • family_with_children • us
10
2026-07-20 • via Nuitee
J
James • couple • us
10
It’s was great stay
Pros:

Yes

Cons:

Nothing

2026-07-20 • via Nuitee
D
Debra • solo_traveller • us
5
Pros:

Comfortable clean and pretty.

Cons:

Missed the small print and we along with others we met inside the restaurant, we're missed led about the breakfast being included.

2026-07-18 • via Nuitee
R
Roger • solo_traveller • us
8
2026-07-07 • via Nuitee