Holiday Inn & Suites Springfield - I-44 by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.1 (397 reviews)
2720 North Glenstone Avenue , Springfield , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Cons:
Inconvenient breakfast arrangements
Issues with room facilities and maintenance

Categories

Cleanliness
6.85
Clean but several complaints about facilities not being well maintained.
Service
7.85
Staff was friendly and helpful despite some issues.
Location
7.35
Convenient location close to dining options.
Room Quality
6.85
Spacious but several complaints about the state of furnishings.
Amenities
6.35
Limited amenities and several issues reported.
Value for Money
8.35
Good value for accommodations provided.
Food and Beverage
5.85
Breakfast was insufficient with complaints about quality.
Overall Experience
7.35
Mixed reviews but overall satisfactory for a short stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:53

Property Description

Modern Amenities and Comfortable Accommodations
Experience comfort and convenience at the Springfield Holiday Inn. Enjoy spacious rooms with flat-screen TVs, work desks, and cozy seating areas. The hotel also offers a modern gym, indoor pool, and free airport transportation for a stress-free stay.

On-Site Dining and Relaxing Outdoor Patio
Indulge in delicious American cuisine at the Peppertree Restaurant, serving breakfast and dinner. Guests can choose to dine inside or enjoy their meals on the charming outdoor patio, adding a touch of relaxation to their dining experience.

Nearby Attractions and Recreational Activities
Explore the nearby Bill & Payne Stewart Golf Course and Discovery Center Springfield for entertainment and leisure. Don't miss the opportunity to visit Fantastic Caverns, located just a short drive away from the hotel, offering a unique and memorable experience.

Book your stay at Holiday Inn Hotel & Suites Springfield for a delightful blend of comfort, convenience, and leisure activities.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SGF

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 397 reviews
Cleanliness: 6.85
Service: 7.85
Location: 7.35
Room Quality: 6.85
Amenities: 6.35
Value for Money: 8.35
Food and Beverage: 5.85
Overall Experience: 7.35
M
MELINA • couple • us
9
Clean, comfy, convenient and great value
2026-04-04 • via Nuitee
T
Trevor • couple • us
10
Pros:

Great property, close to everything. Family suite was the perfect room for us, traveling as a family of 6. It gave our kids plenty of space to move around.

2026-04-04 • via Nuitee
M
Malorie • family_with_children • us
3
Great staff, but the entire hotel was dirty & is not being maintenced like it needs
Pros:

Great staff

Cons:

Dirty, everything was covered in dirt, dust, & water damage. Including the rooms & the restaurant. The pool was also dirty but still open. Half of the ceiling tiles in our room were either missing or had gaps with visible water damage. Bathroom was also gross.

2026-03-28 • via Nuitee
H
Hailey • family_with_children • us
10
2026-03-23 • via Nuitee
K
Kayla • family_with_children • us
5
2026-03-20 • via Nuitee
R
Robert • extended_group • us
8
2026-03-18 • via Nuitee
A
Aaron • couple • us
10
Pros:

Passing through for work. exactly what i needed.

Cons:

Nothing

2026-03-06 • via Nuitee
Y
Yolanda • solo_traveller • us
10
My stay at Holiday Inn and Suites was very nice.
Pros:

The property was clean and the staff was very professional

Cons:

I did not have any dislikes about my stay

2026-02-24 • via Nuitee
J
Jaime • family_with_children • us
5
Cons:

When a customer is paying for a hotel room, breakfast should not be an extra fee. Also we were very disappointed we were not allowed to check in early after 5 hours on the road, with 6 floors in the hotel and hardly any vehicles in the parking lot. We sat in our vehicle for an hour before being allowed to check in at 4 p.m. This is the first time I have experienced both of these things with a stay at a hotel.

2026-02-23 • via Nuitee
L
Latrice • family_with_children • us
1
TERRIBLE
Pros:

Breakfast I did not even want breakfast after the night I had.

Cons:

Upon arriving at 4:00 PM, there was a delay in check-in. After finally being checked in by Shair, I was informed that breakfast was not included in my rate, which was surprising given the nightly charge of $179.99 even when the internet stated breakfast was included on the website.

After entering the room and briefly leaving to attempt to find alternate lodging (due to concerns with the property), I returned only because other hotels in Springfield were fully booked due to a tournament in town.

Once back, I attempted to shower my children and discovered:

The shower was backed up

There was visible mildew on the ceiling

There was mildew inside the tub

I immediately contacted the front desk and was told the hotel was full and no room change was possible. As a result, my children and I were forced to use the lobby restroom facilities for the duration of our stay.

Later, while preparing for bed, I realized the room had no heat. Even after adjusting the thermostat, only cold air came through the vents — on a night when the temperature was 21°F.

When I contacted the front desk again, I was told someone would bring a space heater. After waiting 45 minutes to an hour, I called back and was informed I would need to come retrieve it myself because the clerk could not leave the desk.

At that point:

We had no functioning heat

No usable shower

We were relying on public restrooms

We were instructed to use a space heater in a hotel room with children present

Additionally, there were unsupervised teens running through the hallway knocking on doors repeatedly, including mine, which made it difficult to sleep at all.

2026-02-23 • via Nuitee
J
Jim • couple • us
10
2026-01-29 • via Nuitee
B
Bobby • solo_traveller • us
9
Ok
Pros:

Bar

Cons:

Heat wasn't working.

2026-01-22 • via Nuitee
J
Jens • solo_traveller • at
7
2026-01-21 • via Nuitee
B
Brenda • extended_group • us
6
Was ok for a quick stop and go
Pros:

we were only there about 12 hours total, not much to experience. Sleep, clean up, leave.
Room smelled clean on entry. Bed and pillows very comfortable.
Hot water in the walk in shower.

Cons:

would have appreciated elevators at both corners of the building but that would probably be a huge investment.
If they are not going to use the what may have been a water feature, that could use something so not so ugly in its place. Maybe artificial plants/trees..... it really is an eyesore.
We did not plan to have breakfast while we were there but I had read that there was a breakfast, for an additional fee. Never saw where that was served and no one ever mentioned it. Was it really an option?

2026-01-20 • via Nuitee
C
Cienna • solo_traveller • us
1
2026-01-20 • via Nuitee
C
Candace • couple • us
8
N/A
Pros:

N/A

Cons:

N/A

2026-01-19 • via Nuitee
N
Nelsy • couple • us
7
Pros:

I like the room facilities was good. Personal frenly.

Cons:

Breakfast was terrible. Cold (eggs no flavor. ) most the time I was no enough food and cold must the time

2026-01-19 • via Nuitee
A
Atwell • couple • us
3
Disappointing for a Holiday Inn
Pros:

They do not offer complementary breakfast therefore we did not want to pay for breakfast after we had spent $200 on a room for one night

Cons:

They could serve breakfast and not be rude when you don’t know that you’re not getting breakfast and make you put your food back and leave

2026-01-19 • via Nuitee
M
Mynor • extended_group • us
8
Cons:

Why do we have to pay for breakfast $169 at night and breakfast not free

2026-01-19 • via Nuitee
A
Alfred • solo_traveller • us
10
Niece quiet and comfortable
2026-01-19 • via Nuitee