Shadow Play by Peppers

Hotels
•
Peppers
8.1 (976 reviews)
308 - 320 City Road , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Outstanding customer service
Great location
Cons:
Cleanliness issues
Comfort of the bed

Categories

Cleanliness
7.48
Occasional issues with cleanliness, mentioned a dirty bed and moldy smells.
Service
8.45
Outstanding customer service and friendly staff noted throughout reviews.
Location
8.49
Great location mentioned multiple times, with accessibility to key areas.
Room Quality
7.94
Overall comfortable rooms but some complaints about bed and bedroom size.
Amenities
7.97
General satisfaction with amenities, though some concerns about comfort and availability.
Value for Money
7.93
Positive sentiment regarding value, but some complaints about parking.
Food and Beverage
8.48
Breakfast included and a good variety, with some minor temperature issues.
Overall Experience
8.05
Overall a positive experience with a few noted downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:55

Property Description

Luxurious Accommodation in Melbourne

Prime Location: Situated just 500 meters from Crown Casino Melbourne, Shadow Play by Peppers offers a convenient stay near key attractions like Eureka Tower and the city center.

Upscale Amenities: Guests can enjoy an outdoor swimming pool, fitness center, and garden, as well as a restaurant, shared lounge, and room service. The 5-star accommodation features air conditioning, kitchen facilities, and a sauna for ultimate relaxation.

Personalized Service: The reception is ready to assist with local tips, while free WiFi, bed linen, and towels ensure a comfortable stay. Explore nearby landmarks such as Southbank Promenade and the National Gallery of Victoria.

Book your stay at Shadow Play by Peppers for a lavish Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

A bond is required at check-in, which will be refunded upon departure. The bond amounts are as follows:
- One & Two Bedroom Apartments: AUD 200.
- Three Bedroom Penthouse Apartments: AUD 1500.

Housekeeping frequency depends on the rate and length of your stay. Daily servicing of rooms might not apply, and it will be serviced on a weekly basis.

Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

Location

Guest Reviews

8.1
Based on 976 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
R
Rodney • couple • gb
9
2026-02-13 • via Nuitee
C
Chloe • solo_traveller • au
8
2026-02-11 • via Nuitee
K
Karen • solo_traveller • au
8
Great city location
Pros:

Modern, great vibe, had all the facilities available such as pool, gym, steam room.

Really clean and new room.

Cons:

Bathroom was a little small and hard to get in and out of shower. But the overall experience far outweighed this.

2026-02-11 • via Nuitee
K
Kate • family_with_children • au
7
Excellent customer service & location.
Pros:

Great location and worked well for a girls weekend away (2 adults, 2 children). Sauna & steam room were great. Buffer breakfast was expansive but food options were still decent. Enjoyed that windows opened in the room. Great view from the pool.

Cons:

The pool heating wasn’t working during our stay, despite it not being rectified during our stay the staff were excellent in their customer service & proactively offered buffet breakfast free of charge due to the inconvenience which was greatly appreciated.
Windy in the pool area with minimal shade.

2026-02-09 • via Nuitee
L
laura • extended_group • au
8
2026-01-28 • via Nuitee
L
Lindsey • family_with_children • au
7
2 bedroom apartment great for 1 night for a family of 4
Pros:

The apartment was well positioned, about 10 mins walk from Southbank and Yarra River/Crown/MCEC with a tram right outside if you did not want to walk. The staff were accommodating and enabled a late check out and valet parking.

Cons:

The room was quite small for 4 people, but we only stayed one night, so that was OK. The pool was smaller than it looked in photos and wasn't heated (I don't think), so we didn't use it. The breakfast didn't have a large selection, and items weren't replenished. There were hairballs on our robes, which made us doubt the cleanliness of the room. However when we complained the staff brought up new robes immediately and were excellent.

2026-01-27 • via Nuitee
N
nigel sparrow • family_with_children • nz
7
Pros:

room had all you needed, outdoor balcony / additional space

Cons:

bathroom was small given it is designed for multiple guests and lounge smallish again for guest config (2 bdr apt) however it did have outdoor balcony but was not able to use this time due to heat and bushfire smoke

2026-01-26 • via Nuitee
F
Fenneke • family_with_children • nl
7
Pros:

Heerlijke bedden en rustig verblijf ondanks centrale ligging. Zalig ontbijt.

Cons:

Zwembad is ijskoud. Gedateerd en wat viezig ook. Weinig ruimte om je spullen op te bergen, alleen een hang gedeelte in de grote kasten. Ook geen ruimte om je tas/ koffer open neer te leggen. Ook in badkamer weinig plek voor je spullen. Kraan douche mengkraan maakt veel herrie. Vies aanvoelende tegelvloer.

2026-01-23 • via Nuitee
R
Robert • couple • au
8
Good convenient place to stay on Southbank.
Pros:

Location great. Contacted when we were late for check-in. Given bottle of wine when we check-in that was given to restaurant staff as we were coming straight back down to eat.

Cons:

Shower water temperature was hard to get the right temperature but even then it fluctuated. Pricing was like all hotels at the time over inflated for the tennis crowd.

2026-01-23 • via Nuitee
A
Amal • extended_group • au
7
Nice little place worth the buck we paid. Was comfortable and clean enough.
Pros:

Smell. Always smelt 100 walking into the lobby

Cons:

Amenities. The amenities level smelt mouldy and wasn’t very appealing. There was a hang out room though which was pretty cool

2026-01-20 • via Nuitee
Q
Qi • solo_traveller • hk
5
2026-01-20 • via Nuitee
P
Philip • family_with_children • gb
7
Really great penthouse room, would recommend to others.
Pros:

Our 3 bedroom penthouse room was amazing, truly 5 star. Everything from the views to the fancy toilets was really great.

Cons:

Compared to our 5 star penthouse experience the breakfast was a let down. Not enough staff, waiting to be seated, and food was just ok. We had to clear a table for ourselves as we waited for ages.

2026-01-20 • via Nuitee
T
Teresa • family_with_children • au
6
Disappointing - did not meet our expectations!
Pros:

The apartment was well stocked with crockery, cutlery and kitchenware. Valet parking was always prompt. Staff were very pleasant and helpful

Cons:

Foyer and restaurant lighting was too dark, we didn’t like the hotel entrance and the walk up to reception, we didn’t like the bathroom taps - which couldn’t be turned on/off with wet hands, we didn’t like the fridge locking shut for a few minutes after removing. Ilk, etc., we were disappointed with the very narrow twin beds. There were no towels for pool, spa etc.

2026-01-20 • via Nuitee
M
Mark • solo_traveller • au
10
2026-01-19 • via Nuitee
D
Donovon • couple • au
1
2026-01-19 • via Nuitee
K
Kate • family_with_children • au
5
average
Pros:

Initially put in a very small room with limited light on first level. Not what is advertised on booking site. Transferred to much larger room after I questioned front reception staff. Apartments are not comparable and expensive for the size.

2026-01-19 • via Nuitee
D
Dion • extended_group • au
10
2026-01-19 • via Nuitee
C
Calum • extended_group • au
5
It was ok
Pros:

Location

Cons:

Bed was dirty

2026-01-19 • via Nuitee
R
Rhonda • extended_group • au
10
Amazing, exceptional and I would book there again on my next visit to Melbourne
Pros:

The overall experience was amazing. Staff were helpful and always there to guide

Cons:

There was nothing not to like

2026-01-19 • via Nuitee
J
Jamie Lee • couple • au
10
Great stay amazing location
Pros:

Was clean and very comfortable

Cons:

It was a little smaller than i thought didnt fit too much luggage in

2026-01-19 • via Nuitee