Shadow Play by Peppers

Hotels
•
Peppers
8.1 (976 reviews)
308 - 320 City Road , Melbourne , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Outstanding customer service
Great location
Cons:
Cleanliness issues
Comfort of the bed

Categories

Cleanliness
7.48
Occasional issues with cleanliness, mentioned a dirty bed and moldy smells.
Service
8.45
Outstanding customer service and friendly staff noted throughout reviews.
Location
8.49
Great location mentioned multiple times, with accessibility to key areas.
Room Quality
7.94
Overall comfortable rooms but some complaints about bed and bedroom size.
Amenities
7.97
General satisfaction with amenities, though some concerns about comfort and availability.
Value for Money
7.93
Positive sentiment regarding value, but some complaints about parking.
Food and Beverage
8.48
Breakfast included and a good variety, with some minor temperature issues.
Overall Experience
8.05
Overall a positive experience with a few noted downsides.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:55

Property Description

Luxurious Accommodation in Melbourne

Prime Location: Situated just 500 meters from Crown Casino Melbourne, Shadow Play by Peppers offers a convenient stay near key attractions like Eureka Tower and the city center.

Upscale Amenities: Guests can enjoy an outdoor swimming pool, fitness center, and garden, as well as a restaurant, shared lounge, and room service. The 5-star accommodation features air conditioning, kitchen facilities, and a sauna for ultimate relaxation.

Personalized Service: The reception is ready to assist with local tips, while free WiFi, bed linen, and towels ensure a comfortable stay. Explore nearby landmarks such as Southbank Promenade and the National Gallery of Victoria.

Book your stay at Shadow Play by Peppers for a lavish Melbourne experience!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.

A bond is required at check-in, which will be refunded upon departure. The bond amounts are as follows:
- One & Two Bedroom Apartments: AUD 200.
- Three Bedroom Penthouse Apartments: AUD 1500.

Housekeeping frequency depends on the rate and length of your stay. Daily servicing of rooms might not apply, and it will be serviced on a weekly basis.

Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 60 per day.

Location

Guest Reviews

8.1
Based on 976 reviews
Cleanliness: 7.48
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 7.97
Value for Money: 7.93
Food and Beverage: 8.48
Overall Experience: 8.05
D
David • solo_traveller • au
7
Good, convenient and comfortable for a short stay.
Pros:

Good location in so on Southbank. Full self contained. Apartment style accommodation. Felt pretty new.

Cons:

There was a very loud whirring sound that was constant in the apartment.

2026-04-11 • via Nuitee
D
Danielle • extended_group • au
6
Solid 3.5 out of 5 .. pool so disappointing, not enough coffe pods for all guests in our room, bathrooms could be clean
Pros:

Location was handy, tram friendly

Cons:

The pool was out of action, one of the MAIN reason we booked this accom

2026-04-09 • via Nuitee
K
Kara • family_with_children • au
8
2026-04-07 • via Nuitee
D
DIANNE • couple • au
8
2026-04-07 • via Nuitee
W
Will • couple • au
7
It was good but paying $2000 thought we would be up higher
Pros:

The view

Cons:

Our toilet was broken and didn’t turn off

2026-04-06 • via Nuitee
R
Raphael • solo_traveller • fr
9
2026-04-06 • via Nuitee
M
Michael • couple • au
10
2026-04-02 • via Nuitee
D
Diana • extended_group • au
8
2026-04-01 • via Nuitee
J
Janine • couple • au
10
2026-04-01 • via Nuitee
J
Jessica • couple • au
8
Pros:

Comfy bed and a bottle brought up to us to celebrate being newlyweds.

Cons:

Think a brochure or book outlining local attractions, restuarants with maybe even a few menus would be a great idea.

2026-03-29 • via Nuitee
J
Jacinta • family_with_children • au
8
It was a great location for a short city stay.
Pros:

Access to one room early was very helpful.

Cons:

Hair straighters and herbal tea bags

2026-03-29 • via Nuitee
T
Tracie • family_with_children • au
9
2026-03-28 • via Nuitee
C
Cristen • extended_group • au
10
2026-03-25 • via Nuitee
M
Matthew • family_with_children • au
9
2026-03-23 • via Nuitee
S
Sean • solo_traveller • au
10
Perfect!
Pros:

The pool, sauna and steam room! The staff are great too, more apartment style with hotel facilities

2026-03-23 • via Nuitee
K
Kate • couple • au
9
2026-03-22 • via Nuitee
V
Vivienne • extended_group • au
8
Very enjoyable
Pros:

Good location and good for three ladies

Cons:

Only one bathroom

2026-03-16 • via Nuitee
E
Emma • solo_traveller • au
9
2026-03-16 • via Nuitee
N
Norma • couple • au
10
2026-03-15 • via Nuitee
W
Whitear • extended_group • au
5
2026-03-14 • via Nuitee