Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Hotels
•
IHG
8.4 (1275 reviews)
14670 Duval Road, Jacksonville, Florida, 32218-9429 , Jacksonville , US
1-904-741-4404

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Pets allowed

Facilities

Meeting rooms
Boat tours nearby
Fitness facilities
Express check-out
Parasailing nearby
Electric car charging station
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good breakfast
Cons:
Parking fees
Room cleanliness issues
Noisy surroundings

Categories

Cleanliness
7.9
General cleanliness mentioned, but issues reported with a dirty room.
Service
9.4
Staff were friendly, helpful, and attentive.
Location
8.4
Location appreciated, but parking access was inconvenient.
Room Quality
7.4
Older rooms reported to be tired and dirty.
Amenities
8.9
Shuttle to the airport was appreciated, although some amenities were lacking.
Value for Money
7.9
Parking fees and rates considered overpriced by some guests.
Food and Beverage
8.4
Breakfast was good but some guests found it lacking.
Overall Experience
8.9
Mixed experiences, with both commendations and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:16

Property Description

Welcome to Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG, where comfort meets convenience!

State-of-the-Art Amenities
Enjoy a fully equipped 24-hour fitness center, complimentary Wi-Fi access, and an array of meeting spaces perfect for any event, with over 10,000 square feet designed to impress.

Dining Delights
Indulge in exquisite offerings at our two on-site restaurants, including Proper 1822, or unwind with room service during limited hours. Don’t forget to grab a delicious breakfast each morning from 6:00 AM to 10:30 AM!

Comfort Awaits
Retreat to one of our 317 air-conditioned rooms, complete with refrigerators, microwaves, and 37-inch flat-screen TVs. Each room promises relaxation with private bathrooms stocked with complimentary toiletries for your comfort.

Book your stay today and experience unparalleled hospitality!

Important information:

  • The seasonal pool will be open from March 01 to October 31.
  • Pool access available from 9:00 AM to 11:00 PM.
  • Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • A car is not required for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.4
Based on 1275 reviews
Cleanliness: 7.9
Service: 9.4
Location: 8.4
Room Quality: 7.4
Amenities: 8.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8.9
L
Linda • solo_traveller • us
8
2026-05-21 • via Nuitee
R
Randal • couple • us
9
convenient for car show
Pros:

pool. free parking, restaurant

Cons:

nothing

2026-05-18 • via Nuitee
R
Randal • couple • us
9
Pros:

parking

2026-05-18 • via Nuitee
P
Pam • solo_traveller • us
8
Pros:

Darius was awesome, customer service was stellar. Helpful and knowledgeable

Cons:

Lost my personal bed pillows, in our own pillowcases - not white and impossible to mistake as hotel property
Nobody found them

2026-05-17 • via Nuitee
T
Towanna • couple • us
10
I’ll definitely stay again
Pros:

Quite

2026-05-17 • via Nuitee
T
TaLeasha • couple • us
7
It was nice clean friendly
Pros:

Location and value

Cons:

Should provide breakfast for guest

2026-05-15 • via Nuitee
R
Rachel • solo_traveller • il
8
2026-05-13 • via Nuitee
J
Johan • couple • us
7
Never pay for parking, ever
Pros:

Ok

Cons:

Paying for parking in the hotel parking lot

2026-05-10 • via Nuitee
M
Morley • solo_traveller • us
10
Pros:

Everything was good

Cons:

Nothing

2026-05-07 • via Nuitee
S
Sheila • solo_traveller • us
8
Pros:

Darien at the front desk was amazing..

Cons:

Couldn't hook up to wifi, and there was only antennas for viewers. Need ice machines on all floors. Had to go to lobby from 6th floor to fill ice bucket.

2026-05-07 • via Nuitee
K
ken • couple • us
8
Pros:

Friendly professional knowledgeable

2026-05-06 • via Nuitee
K
Kamisha • family_with_children • us
10
X
Pros:

Beautiful clean hotel

Cons:

Pay for parking

2026-05-06 • via Nuitee
A
Alisha • extended_group • us
7
Decent short term stay
Pros:

The location was great

Cons:

Only restaurant choice for breakfast and the food was okay. No extra towels available.

2026-05-05 • via Nuitee
C
Cole • solo_traveller • us
8
2026-05-03 • via Nuitee
M
Michele A • solo_traveller • us
10
Wonderful Experience
Pros:

This is my second visit to your hotel. Every aspect exceeded my expectations. Stephanie is professional and so pleasant. She's truly an asset to your team.

Cons:

N/A

2026-05-03 • via Nuitee
S
Sara • solo_traveller • us
10
Pros:

The staff was especially accommodating and helpful

2026-05-01 • via Nuitee
H
Hamilton • solo_traveller • us
10
2026-04-28 • via Nuitee
D
Dominique • solo_traveller • us
10
Pros:

It's clean and bright

Cons:

Nothing

2026-04-28 • via Nuitee
M
Mary • couple • us
10
Easy access to Rt. 95!!!
Pros:

Clean! Friendly staff-Stephanie and Jaleyah were very attentive to my needs.

Cons:

Nothing

2026-04-27 • via Nuitee
L
Laura • solo_traveller • us
10
Very Nice hotel
Pros:

Pleasant upbeat atmosphere welcoming staff comfy bed and quiet

Cons:

Nothing

2026-04-27 • via Nuitee