Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2013 reviews)
10500 Katy Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2013 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
R
Robinson • family_with_children • us
10
2026-02-14 • via Nuitee
N
Noemi • solo_traveller • us
10
Pros:

Very clean

2026-02-14 • via Nuitee
N
Noemi • solo_traveller • us
10
Pros:

Beautiful view , clean ,comfy bed

2026-02-13 • via Nuitee
G
Gutierrez • family_with_children • us
10
2026-02-13 • via Nuitee
P
Pablo • couple • es
4
2026-02-12 • via Nuitee
Y
Younghae • couple • us
9
2026-02-11 • via Nuitee
D
Deirdre • couple • us
10
It was everything we needed, we were here for a family event and it worked out for all of our
Pros:

Clean, convenient and great breakfast ,very accommodating.

Cons:

N/a

2026-02-09 • via Nuitee
K
Katie • family_with_children • us
3
Pros:

The property itself was good.

Cons:

The last time we had stayed there was security in the parking lot.. this time we stayed no security and the tool box of my truck got pried open by thieves! Thankfully nothing was stolen but they attempted. We were parked on the side of the building.

2026-02-08 • via Nuitee
S
Sandra • family_with_children • us
10
2026-01-29 • via Nuitee
W
Whitney • couple • us
8
The staff at a holiday inn express at a different location in Houston was very rude to me. I went to this one in particu
Pros:

The staff was wonderful!

Cons:

There isn’t anything I didn’t like about the property!

2026-01-28 • via Nuitee
V
Vanessa • solo_traveller • us
8
The bed and pillow were very good!!! The staff member was very kind and helpful.
Pros:

Everything is very clean.

Cons:

There is no dinner at the hotel.

2026-01-27 • via Nuitee
M
Marquasia • couple • us
10
The shower and Dove product were amazing.
Pros:

The property was 30 minutes from the airport.

Cons:

There was absolutely nothing wrong with my stay. Everything met my expectations, and I had a great experience overall. The location was excellent!

2026-01-26 • via Nuitee
H
Henry • extended_group • us
8
2026-01-26 • via Nuitee
L
Luis • solo_traveller • us
10
2026-01-25 • via Nuitee
G
Gurcu • family_with_children • tr
8
2026-01-25 • via Nuitee
J
Jason • solo_traveller • us
10
2026-01-25 • via Nuitee
J
Jodie • solo_traveller • us
7
2026-01-22 • via Nuitee
L
LaQuista • couple • us
9
Great deal great service great location
Pros:

Good location friendly staff clean property

Cons:

The towels were ruff

2026-01-22 • via Nuitee
L
Lisa • family_with_children • us
5
I was very disappointed and will not be returning to this hotel!!!
Pros:

My check in Staff was pleasant and very professional. The gym and pool were great. The breakfast was excellent. There were plenty of towels and linens.

Cons:

The back of the remote was missing very tacky. There was no guide for the tv channels available and the bed was halfway put together. The outlets on the wall lamps did not work and your Staff did not get off her personal phone call for me to check out at 9:00am…very unprofessional! I will not be returning!!!

2026-01-21 • via Nuitee
A
Amkara • solo_traveller • us
9
2026-01-21 • via Nuitee