Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2196 reviews)
10500 Katy Freeway , Houston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2196 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
D
De'Breezy • solo_traveller • us
9
Always meet my expectations
Pros:

This property has always met my expectations. If I had to comment on anything negative, it would be the limited parking for females who travel alone

Cons:

Limited parking

2026-06-27 • via Nuitee
G
Geoff • solo_traveller • gb
7
Pros:

Beds were comfy and lighting was good.

Cons:

Bath and the shower needs replacing its dated.

2026-06-26 • via Nuitee
C
Christy • solo_traveller • us
10
2026-06-26 • via Nuitee
M
Mohamed • couple • ae
7
-
Pros:

The place in general is clean

Cons:

-

2026-06-23 • via Nuitee
S
Shelley • couple • us
8
Pros:

Location

Cons:

Front desk person was rude and stayed in the office

2026-06-23 • via Nuitee
M
Michael • solo_traveller • us
5
My overall stay was okay.. bed was comfortable.. breakfast was good.. front desk lady was very nice
Pros:

I liked the location.. and the breakfast.. was great.. so was the hotel set-up..

Cons:

Upon arrival.. the room they initially gave me.. wasn't cleaned. So had to bring all my luggage back down.. and get reassigned another room..

Room Wifi wasn't the best... and because of the storm.. there was no television access..

2026-06-22 • via Nuitee
M
Mary • solo_traveller • us
9
Overall my stay was satisfactory. I would stay again.
Pros:

Thee p qoperty was spacious and clean. The staff was puoliteand meat heelpful.

Cons:

The printer-did. Not work The computer in the lobby wasn’t working on my second day . I reported it to staff but nothing was done about. It. The door to my room was difficult to open. And close the door to my room.

2026-06-21 • via Nuitee
R
Roberto • extended_group • cr
10
Excelente
Pros:

Limpio

Cons:

Nada

2026-06-21 • via Nuitee
C
citlali • couple • us
10
2026-06-18 • via Nuitee
P
pankajrana3025 • solo_traveller • in
7
Good stay
Pros:

Staff was good

Cons:

The location is a bit off but manageable

2026-06-18 • via Nuitee
R
Robert • couple • us
10
2026-06-18 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Exceptionally clean the beds were very comfortable the continental breakfast was great the staff we're very kind I highly recommend this place

Cons:

Nothing

2026-06-17 • via Nuitee
C
Carolyn • couple • us
8
Great location but too much freeway noise
Pros:

Location

Cons:

Too much noise from the interstate located in front of hotel. Affected our sleep

2026-06-15 • via Nuitee
R
Ruth • solo_traveller • us
10
2026-06-14 • via Nuitee
J
Jacob • solo_traveller • us
10
2026-06-13 • via Nuitee
K
Kelvin • couple • us
10
2026-06-11 • via Nuitee
A
Ammar • solo_traveller • sa
5
2026-06-11 • via Nuitee
A
Angela • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-06-09 • via Nuitee
D
dashia • extended_group • us
8
2026-06-09 • via Nuitee
M
Martin • couple • us
8
Ok
Pros:

Clean

Cons:

Carpet was very wet

2026-06-08 • via Nuitee