Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2095 reviews)
10500 Katy Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2095 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
J
Javaron • couple • us
10
Literally so good im coming back tmro
Pros:

Loved it

2026-04-04 • via Nuitee
S
Serrano • couple • us
10
2026-04-03 • via Nuitee
M
Marvulli • extended_group • us
8
2026-04-02 • via Nuitee
J
Jossant • family_with_children • us
4
Pros:

It was clean and neat.

Cons:

I got charged an extra fee when booking in the booking app ,here so be ware . So different price at the end.

2026-04-02 • via Nuitee
A
alma • extended_group • us
10
This hotel is an excellent choice for a weekend getaway.
Pros:

The check-in and check-out processes were exceptionally smooth and convenient, the staff provided excellent assistance, and the room was impeccably clean.

Cons:

N/a

2026-04-02 • via Nuitee
A
Assylbek • solo_traveller • kz
10
Pros:

Все

Cons:

.

2026-04-02 • via Nuitee
Y
Yolanda • family_with_children • us
8
Pros:

We liked the location was close to restaurants and other locations. We actually enjoyed the view of the highway. The hotel was quiter than we thought it would be

Cons:

The bed wasn't the most comfortable.

2026-04-02 • via Nuitee
S
Shandrea • couple • us
6
Pros:

Checking in and out was easy. I like that it was located close to the places we were going

Cons:

Although the room looked clean at a glance we did find hair in the shower and around the bathroom floor . It also smelled as though whoever was in there previously had a pet with them.

2026-04-02 • via Nuitee
J
Jones • couple • us
10
2026-03-30 • via Nuitee
P
Pamela P. • family_with_children • us
7
2026-03-30 • via Nuitee
J
Jovany • couple • us
10
Perfect
2026-03-28 • via Nuitee
M
Mindy • couple • us
4
Pros:

The noise travels!

Cons:

Had a joined room that open to another to strangers that came in at 3am loud and aggressive! This went on four hours!

2026-03-28 • via Nuitee
C
Cara • couple • us
8
It was perfect for our weekend stay
Pros:

Clean and new

Cons:

Very little parking up front, we had to park in the very back and it was sketch walking in the dark

2026-03-28 • via Nuitee
F
Floris • couple • nl
7
Zakelijk hotel
Pros:

De prijs

Cons:

Het is sfeerloos, prima voor 1 nacht

2026-03-28 • via Nuitee
D
Dario • solo_traveller • it
10
2026-03-27 • via Nuitee
A
Alix • couple • us
9
2026-03-27 • via Nuitee
D
David • couple • es
9
Excellent stay
2026-03-26 • via Nuitee
R
Racquel • couple • us
9
2026-03-25 • via Nuitee
D
Destinee • couple • us
4
2026-03-25 • via Nuitee
T
Tyrone • couple • us
10
Pros:

Great

Cons:

Everything was great

2026-03-25 • via Nuitee