Holiday Inn Express & Suites Memorial – CityCentre by IHG

Hotels
•
Holiday Inn Express
8.8 (2013 reviews)
10500 Katy Freeway , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Value for money
Cons:
Breakfast quality inconsistent
Some cleanliness issues
Interference from housekeeping
Deposit policy concerns

Categories

Cleanliness
8.48
Several reviews indicate cleanliness issues; some rooms were not clean as expected.
Service
9.15
Most reviews highlight friendly and helpful staff, though there were a few negative experiences.
Location
9.29
Many guests praised the location as convenient and perfect for their needs.
Room Quality
8.64
General satisfaction with room quality, though some furnishings need updating.
Amenities
8.77
Standard hotel amenities, with some variety in breakfast options; generally satisfactory.
Value for Money
9.03
Considered fair pricing given the location and overall experience.
Food and Beverage
8.28
Limited breakfast options and mixed quality in food offerings; some guests expressed disappointment.
Overall Experience
8.75
Despite some issues, many guests enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 19:55

Property Description

Modern Amenities and Services
Holiday Inn Express & Suites Memorial – CityCentre offers air-conditioned rooms with essential amenities like a coffee machine and a flat-screen TV. Guests can enjoy free WiFi, a fitness centre, and a 24-hour front desk for convenience.

Relaxation and Recreation
Unwind by the outdoor swimming pool or stay active in the fitness centre. The hotel also features a shared lounge and a restaurant for guests to socialize and dine.

Convenient Location
Situated just 1.3 km from CityCentre Plaza, this IHG Hotel is near popular attractions like Memorial Park and Houston Arboretum. With free parking and easy access to the airport, it's the perfect choice for both leisure and business travelers.

Book your stay at Holiday Inn Express & Suites Memorial – CityCentre for a comfortable and enjoyable experience in Houston.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.8
Based on 2013 reviews
Cleanliness: 8.48
Service: 9.15
Location: 9.29
Room Quality: 8.64
Amenities: 8.77
Value for Money: 9.03
Food and Beverage: 8.28
Overall Experience: 8.75
D
Daniela • family_with_children • us
10
2026-03-14 • via Nuitee
A
apadovani • solo_traveller • us
8
Recomendado
Pros:

La ubicación de mi trabajo a la que puedo llegar a pie

Cons:

Creo que se deben mejorar los Desayunos. Entiendo que pudiera ser complejo por el tipo de hotel, pero tengo 2 años alojandome alli y no ha variado nada. Solo y que parefe super bien es el cambio de la Maquina de Cafe. Eso excelente

2026-03-14 • via Nuitee
L
Louie • family_with_children • us
6
2026-03-14 • via Nuitee
R
Rafael • family_with_children • co
10
2026-03-14 • via Nuitee
O
Olivo • couple • us
10
2026-03-14 • via Nuitee
M
Misael • family_with_children • mx
3
Room type not honored
Pros:

The hotel was clean and the staff was polite. The location was convenient and the check-in process was relatively quick.

Cons:

The main issue was that the hotel did not provide the room type that we had booked and paid for through Booking.com. We reserved a room with two king-size beds for four guests, but upon arrival we were given a standard room with two double beds because the hotel said the reserved room was not available.

Since the room we received was a downgrade from the confirmed reservation that had already been paid in advance, I would appreciate if the hotel could review this situation and consider appropriate compensation.

2026-03-12 • via Nuitee
M
Malik • solo_traveller • us
10
2026-03-12 • via Nuitee
W
wendy • couple • us
10
2026-03-12 • via Nuitee
R
Rochell • couple • us
10
Will definitely stay again
Pros:

Cleanliness

Cons:

The breakfast but that didn’t take away from everything else

2026-03-10 • via Nuitee
B
Brenda • family_with_children • us
9
2026-03-09 • via Nuitee
R
Rhea • family_with_children • us
1
2026-03-07 • via Nuitee
L
Linwood • couple • us
10
Pros:

Everything.

2026-03-05 • via Nuitee
T
Travante • couple • us
9
Good experience
Pros:

It was close to the Mall and Sam’s Club

Cons:

Lady that checked us in wasn’t nice at all. She didn’t welcome us and barely communicated anything

2026-03-02 • via Nuitee
J
Jayda • couple • us
6
Pros:

The rooms were very clean and spacious. Free breakfast offered each morning.

Cons:

Not only were we on the side where the busy highway kept up so much noise, but the tv did not work the entire weekend. We notified them on the day of our arrival and it was never fixed. We also had to ask for a housekeeper to come in our room to clean in which we received the bare minimum service. There was also an extra charge placed on my card after receiving a receipt for the total charges.

2026-03-02 • via Nuitee
N
Nicole • family_with_children • us
10
Great stay
Pros:

Cleanliness and friendly staff

Cons:

Nothing

2026-03-01 • via Nuitee
M
Margarita • couple • us
10
2026-02-26 • via Nuitee
D
Dekeshia • family_with_children • us
7
Pros:

Everything

Cons:

I can't complain

2026-02-25 • via Nuitee
S
Shameka • couple • us
6
Need to be cleaned thoroughly
Pros:

The parking

Cons:

Which had to switch rooms twice. Sheets were dirty & had blood specs on them.

2026-02-24 • via Nuitee
Y
yuhay • family_with_children • tr
6
2026-02-24 • via Nuitee
D
dscros • couple • us
10
Awesomeeeeeeee.
Pros:

Complimentary breakfast, very clean and quiet stay. Beautiful hotel. I’ll be back to stay for my next visit to Houston.

Cons:

I enjoyed everything from the staff to the room cleanings.

2026-02-24 • via Nuitee