Comfort Suites West Jacksonville

Hotels
•
Comfort Suites
7.1 (325 reviews)
7019 Commonwealth Avenue , Jacksonville , us

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean environment
Good breakfast
Spacious room
Pet friendly
Cons:
Dirty sheets
Bad service experiences
Mold in rooms
Poor room quality
Overpriced

Categories

Cleanliness
5.56
Numerous complaints regarding dirty sheets, mold, and mildew.
Service
8.03
Mixed reviews; some staff were helpful while others were reported to have bad attitudes.
Location
8.57
Generally a good place to stay.
Room Quality
5.52
Rooms showed significant signs of wear and cleanliness issues.
Amenities
7.55
Adequate but with some issues, such as room connectivity and water access.
Value for Money
7.01
Perceived as overpriced given the quality and complaints.
Food and Beverage
8.06
Breakfast was good and fully attended.
Overall Experience
6.53
General dissatisfaction due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:47

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites West Jacksonville hotel is strategically situated near popular attractions such as the Jacksonville Municipal Stadium, Veterans Memorial Arena, and Jacksonville University. Explore the city's rich history at the Maritime Museum and MOSH, all just minutes away.

Deluxe Amenities for a Perfect Stay
Indulge in complimentary perks like high-speed Internet, hot breakfast with a variety of options, and a Grab & Go bag for early departures. Unwind in the outdoor pool, stay productive with copy and fax services, and enjoy in-room conveniences like refrigerators, microwaves, and premium bedding.

Relaxing and Convenient Stay
Experience a hassle-free stay with on-site laundry facilities, free local calls, and a recharge device in all rooms. Whether you're here for business or leisure, Comfort Suites West Jacksonville ensures a comfortable and enjoyable visit. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 325 reviews
Cleanliness: 5.56
Service: 8.03
Location: 8.57
Room Quality: 5.52
Amenities: 7.55
Value for Money: 7.01
Food and Beverage: 8.06
Overall Experience: 6.53
O
Ontario • couple • us
5
2026-07-16 • via Nuitee
J
Jamauri • couple • us
10
2026-07-13 • via Nuitee
J
Jessica • couple • us
1
The second to worst experience I’ve ever had.
Pros:

Nothing

Cons:

It needs to be renovated. Shower was super tiny, bed frame was super load, sofa was hard as a brick, staff wasn’t friendly, hallways smelt like smoke from tobacco and marijuana, and the ac was horrible.

2026-07-13 • via Nuitee
B
Boss • family_with_children • us
2
2026-06-29 • via Nuitee
F
Fredricka • couple • us
2
Pros:

Clean

Cons:

The workers are rude well one of the lady they charged me 30 dollar for ketchup stains

2026-06-25 • via Nuitee
J
Joycelyn • couple • us
8
2026-06-22 • via Nuitee
T
Tijay • couple • us
10
2026-06-15 • via Nuitee
C
Chadwick • family_with_children • us
10
2026-06-15 • via Nuitee
L
Latonya • couple • us
10
It was ok
Pros:

Location

Cons:

Burn holes in my sheets and broken remote

2026-06-14 • via Nuitee
G
Gloria Oneyda • family_with_children • us
10
Pros:

Nice

2026-06-02 • via Nuitee
Y
Yamnia • couple • us
10
2026-06-01 • via Nuitee
C
Chanel • family_with_children • us
8
It was a good stay , bathroom and room was clean .
Pros:

I was okay for the location… it was clean .

Cons:

On booking it says deposit is $75 but when I got there the receptionist said it was $100 due to it being renovated but it does look renovated to me .

2026-05-25 • via Nuitee
T
Tavoris • solo_traveller • us
10
Pros:

Breakfast

Cons:

Couldn't access the door by the pool after 10

2026-05-22 • via Nuitee
J
Johnny • solo_traveller • us
8
Pros:

Great stay

2026-05-18 • via Nuitee
L
Latorya • solo_traveller • us
10
Pros:

I enjoyed my night. The bed was comfortable and clean. The was spotless and smelled clean. The customer service was amazing

Cons:

It wasn't anything I did not like

2026-05-13 • via Nuitee
R
raven • solo_traveller • us
7
2026-04-13 • via Nuitee
K
Kev Jones • couple • us
10
2026-04-08 • via Nuitee
J
Jackson • solo_traveller • us
10
This is a safe clean restful visit.
Pros:

Location, amenities, cleanliness.

Cons:

N/A

2026-04-06 • via Nuitee
M
Mya • couple • us
1
Never stay at property after reviewing the place
Pros:

Nothing

Cons:

There was furniture outside of the place and not appealing to customer that are willing to stay

2026-03-29 • via Nuitee
F
Fullmore • couple • us
10
Pros:

It was clean

Cons:

No complaints

2026-03-22 • via Nuitee