Comfort Suites West Jacksonville

Hotels
•
Comfort Suites
6.8 (219 reviews)
7019 Commonwealth Avenue , Jacksonville , US
+1 904-224-5500

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Good / convenient location
Friendly or amazing staff (reported by multiple guests)
Some rooms described as clean / spotless
Breakfast noted positively
Comfortable bed reported by some reviewers
Cons:
Poor bed quality / uncomfortable mattresses
Hard or poor sofas and tiny showers
Deposit issues: higher-than-advertised amount, delayed refunds, extra charges
AC problems and leaks; noisy HVAC/elevator issues
Cleanliness problems reported (filthy floors, burn holes in sheets)
Occasional rude staff or charge disputes
Broken remotes/TVs out; pool access restricted after 10pm
Hallways smelling of tobacco/marijuana

Categories

Cleanliness
5
Mixed reports: several guests noted filthy floors, burn holes in sheets and stains, while others described rooms as spotless and smelling clean.
Service
8.5
Mixed but generally positive: multiple mentions of friendly or amazing customer service, though a few reports of rude staff and charge disputes.
Location
9.5
Consistently positive: several reviewers cited the location as good or convenient.
Room Quality
4.5
Negative: frequent complaints about terrible or uncomfortable beds, hard sofas, tiny showers, noisy bed frames, broken remotes and TVs out.
Amenities
6
Mixed: breakfast and basic amenities present for some, but issues reported with air conditioning leaks, pool access restrictions after 10pm and occasional TV/utility failures.
Value for Money
5
Below average: several guests raised concerns about deposit increases, delayed refunds and extra charges (e.g., for stains), questioning value.
Food and Beverage
7.7
Slightly positive: breakfast was called out as a pro by at least one guest; no broader food complaints noted.
Overall Experience
8.2
Mixed overall: experiences range from 'love this place' and ‘great stay’ to 'second to worst'—overall leans slightly positive due to good location and some strong service reports.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites West Jacksonville hotel is strategically situated near popular attractions such as the Jacksonville Municipal Stadium, Veterans Memorial Arena, and Jacksonville University. Explore the city's rich history at the Maritime Museum and MOSH, all just minutes away.

Deluxe Amenities for a Perfect Stay
Indulge in complimentary perks like high-speed Internet, hot breakfast with a variety of options, and a Grab & Go bag for early departures. Unwind in the outdoor pool, stay productive with copy and fax services, and enjoy in-room conveniences like refrigerators, microwaves, and premium bedding.

Relaxing and Convenient Stay
Experience a hassle-free stay with on-site laundry facilities, free local calls, and a recharge device in all rooms. Whether you're here for business or leisure, Comfort Suites West Jacksonville ensures a comfortable and enjoyable visit. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 219 reviews
Cleanliness: 5
Service: 8.5
Location: 9.5
Room Quality: 4.5
Amenities: 6
Value for Money: 5
Food and Beverage: 7.7
Overall Experience: 8.2
C
Consuelo • family_with_children • us
8
2026-10-22 • via Nuitee
J
jerry • solo_traveller • us
5
If your in a pinch it's a good place.
Pros:

The location was good.

Cons:

The bed was terrible!!!!!!!!! And the little sofa was no better.

2026-10-10 • via Nuitee
M
Mary • solo_traveller • us
4
Nice staff nothing else good
Pros:

Staff was friendly

Cons:

Very had bed, loud elevator next to the room, pillows lumpy and smelled bad, floor was filthy.

2026-10-08 • via Nuitee
D
derek • couple • us
8
Cons:

The 100 dollar deposit haven’t received it yet 3 weeks later

2026-09-12 • via Nuitee
A
Antania • solo_traveller • us
5
2026-09-07 • via Nuitee
A
Antania • solo_traveller • us
5
Overall it was fair comfortable
Pros:

Very quiet chilled

Cons:

I had been there a night already and the TV was out didn’t comeback on til Saturday afternoon and the mirror light is dull and it’s not as bright in the bathroom either

2026-09-07 • via Nuitee
G
Greston • solo_traveller • us
10
I love this place I will be back.
Pros:

Everything

2026-08-19 • via Nuitee
R
rachel • couple • us
10
Pros:

Everything......

Cons:

At the end of this day , that day before the air conditioner , leaking water all over the floor....room 306......

2026-08-13 • via Nuitee
O
Ontario • couple • us
5
2026-07-16 • via Nuitee
J
Jamauri • couple • us
10
2026-07-13 • via Nuitee
J
Jessica • couple • us
1
The second to worst experience I’ve ever had.
Pros:

Nothing

Cons:

It needs to be renovated. Shower was super tiny, bed frame was super load, sofa was hard as a brick, staff wasn’t friendly, hallways smelt like smoke from tobacco and marijuana, and the ac was horrible.

2026-07-13 • via Nuitee
B
Boss • family_with_children • us
2
2026-06-29 • via Nuitee
F
Fredricka • couple • us
2
Pros:

Clean

Cons:

The workers are rude well one of the lady they charged me 30 dollar for ketchup stains

2026-06-25 • via Nuitee
J
Joycelyn • couple • us
8
2026-06-22 • via Nuitee
T
Tijay • couple • us
10
2026-06-15 • via Nuitee
C
Chadwick • family_with_children • us
10
2026-06-15 • via Nuitee
L
Latonya • couple • us
10
It was ok
Pros:

Location

Cons:

Burn holes in my sheets and broken remote

2026-06-14 • via Nuitee
G
Gloria Oneyda • family_with_children • us
10
Pros:

Nice

2026-06-02 • via Nuitee
Y
Yamnia • couple • us
10
2026-06-01 • via Nuitee
C
Chanel • family_with_children • us
8
It was a good stay , bathroom and room was clean .
Pros:

I was okay for the location… it was clean .

Cons:

On booking it says deposit is $75 but when I got there the receptionist said it was $100 due to it being renovated but it does look renovated to me .

2026-05-25 • via Nuitee