Comfort Suites West Jacksonville

Hotels
•
Comfort Suites
7.1 (306 reviews)
7019 Commonwealth Avenue , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Clean environment
Good breakfast
Spacious room
Pet friendly
Cons:
Dirty sheets
Bad service experiences
Mold in rooms
Poor room quality
Overpriced

Categories

Cleanliness
5.56
Numerous complaints regarding dirty sheets, mold, and mildew.
Service
8.03
Mixed reviews; some staff were helpful while others were reported to have bad attitudes.
Location
8.57
Generally a good place to stay.
Room Quality
5.52
Rooms showed significant signs of wear and cleanliness issues.
Amenities
7.55
Adequate but with some issues, such as room connectivity and water access.
Value for Money
7.01
Perceived as overpriced given the quality and complaints.
Food and Beverage
8.06
Breakfast was good and fully attended.
Overall Experience
6.53
General dissatisfaction due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:47

Property Description

Convenient Location and Nearby Attractions
The Comfort Suites West Jacksonville hotel is strategically situated near popular attractions such as the Jacksonville Municipal Stadium, Veterans Memorial Arena, and Jacksonville University. Explore the city's rich history at the Maritime Museum and MOSH, all just minutes away.

Deluxe Amenities for a Perfect Stay
Indulge in complimentary perks like high-speed Internet, hot breakfast with a variety of options, and a Grab & Go bag for early departures. Unwind in the outdoor pool, stay productive with copy and fax services, and enjoy in-room conveniences like refrigerators, microwaves, and premium bedding.

Relaxing and Convenient Stay
Experience a hassle-free stay with on-site laundry facilities, free local calls, and a recharge device in all rooms. Whether you're here for business or leisure, Comfort Suites West Jacksonville ensures a comfortable and enjoyable visit. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 306 reviews
Cleanliness: 5.56
Service: 8.03
Location: 8.57
Room Quality: 5.52
Amenities: 7.55
Value for Money: 7.01
Food and Beverage: 8.06
Overall Experience: 6.53
J
Jose Xavier • family_with_children • us
3
Disastrous
Pros:

We arrived late, registration was as normal, room assigned. Room itself was ok, as a suite (2 beds and a sofa-bed) whoever decided to placed the TV between the second bed and the sofa, leaning closer towards the sofa, I was at the first bed closer to the window the view was extremely too far.
Bathroom, clean, the used toiled paper the kept there to continue use. Hygienically is not good at all. Same at the tissues for the face.
Shower, only Shampoo and Rinse, no soap! There was one bar as a decoration wrapped in a hand towel.
This is the best part, we arrived back at 11:30 pm and for our surprised the only elevator was not working, no sign, no at least a piece of paper. So we with our luggage saw the attendant, and with a sign shows up the elevator was not working. Now tell me, what would happen if there were a fire and for sure many without the knowledge about the elevator. Would have been a major disaster.
I will not come back there not eve if a free night.

Cons:

Read above.

2026-01-26 • via Nuitee
H
Henry • couple • us
2
Pros:

Very worn down . Bed in 312 is broken and uncomfortable. Even the coffee in the lobby is awful. Will never go into a Comfort Suite again

2026-01-25 • via Nuitee
M
Marie • couple • us
3
Clean the place!
Pros:

Location was great.

Cons:

The place needs a COMPLETE UPDATE. It was dirty; not well kept. We did not eat breakfast even though it was included due to cleanliness. Bed was fine rooms and hallways and elevator need a good cleaning! Please update & clean it up!!

2026-01-24 • via Nuitee
L
Latasha • family_with_children • us
1
Cons:

The elevator went down in which it was already dangerously shaking!I had my elderly mom with me so it was a inconvenience for her and me to have to use stairs from the third floor the elevator didn’t get repaired still while we was there that was very disturbing the weather was 28 degrees the stairs led us out by the pool instead of the hotel lobby very disappointing

2026-01-20 • via Nuitee
G
German • couple • pr
10
Pros:

LIMPIEZA /TRATO DE LOS EMPLEADOS

2026-01-20 • via Nuitee
T
Tara • couple • us
3
Need to have a housekeeper to keep up keep in elevator and floors for cleanliness in hallways
Pros:

Bathroom was renovated

Cons:

My reservation was for July 12,2025 checkout Sunday July 13,2025 prior to booking reservations on line I called the hotel I stated it’s after 2 am online it’s not allowing me to purchase on July 11,2025 because technically at this time it is officially July12,2025 she stated to me that she can allow us us to check in early she can accommodate us with the time just book online which I did. How about on July 12,2925 that night we arrive at hotel just to go up to room keep card not allowing access to room go to front desk to see why card not working and the same person checked us in that night lied about our reservation when my reservation clearly stated July 12.2925 check out Sunday July 13,2925. I have no problem on paying but at the time of check in she could have said I need to charge you for 2 days instead of throwing our belongings in bags or simply contacted me by phone if it was an issue. We were extremely tired only was visiting Jacksonville for a funeral on that Same Saturday we were not satisfied we lack of communication and her trying to charge me for 2 nd floor which was the floor they used for people traveling with animals and a security deposit I suggest that you train your staff properly don’t say one thing to customers because of her screw up we are the customers that had to suffer your hotel just lost us as future customers and relatives that highly recommend us to stay there because they always stay there when in town

2026-01-19 • via Nuitee
C
Charlyne • family_with_children • us
2
Pros:

Breakfast was good and fully attended

Cons:

They're joining rooms we were given did not work one door was shoved completely closed unable to open the room that we were in did not have hot water we had to go to the room next door to shower we could not be separate and together at the same time we all had to crowd in one room very cold went to leave there was baby vomit and the elevator floor reported it and it remained there the whole time till after we left ducks everywhere got to be careful watch out they are mean.

2026-01-19 • via Nuitee
T
Tyler • couple • us
1
2026-01-15 • via Nuitee
I
idena • family_with_children • us
5
2025-12-09 • via Nuitee
T
Tonya • family_with_children • us
8
2025-11-06 • via Nuitee
R
Robert • couple • us
5
Only fair quality & over priced
Pros:

Pet friendly

Cons:

The room had a disinfectant smell - had to out and buy 2 candles to sleep !!!

2025-11-02 • via Nuitee
J
Jarvis • family_with_children • us
4
Pros:

Service from staff

Cons:

Smell

2025-10-26 • via Nuitee
A
Adams • family_with_children • us
6
2025-09-30 • via Nuitee
E
Emil • family_with_children • ec
9
Pros:

Las camas

Cons:

La comida

2025-09-29 • via Nuitee
R
Ryland
10
Pros:

Very nice place to stay when I come to Jacksonville

2025-09-28 • via Nuitee
B
Beyonka • partner
2
Pros:

I checked in front desk staff had a bad attitude she really hate her job and it shows. Then I went to my room sheets was dirty sheets had make up on them and at the foot of bed look like someone dirty feet stains. I told a staff and she came in to change sheet with sheets and comforter with holes in them I mean big holes never again smh

2025-09-22 • via Nuitee
C
Carla Denise • family_with_children • us
10
EXCELLENT
Pros:

GOOD

Cons:

NOTHING

2025-09-18 • via Nuitee
E
Efrem • partner
8
Pros:

No dislikes everything was good

2025-09-16 • via Nuitee
J
Jessica • couple • us
10
Pros:

Very clean and professional.

Cons:

Well managed

2025-09-04 • via Nuitee
A
Audrey
10
Pros:

The young lady that's working tonight. She has a wonderful customer service

2025-08-24 • via Nuitee