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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Concierge service
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Wheelchair accessible
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Allergy-free room
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Kid meals
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Heated pool
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Lower bathroom sink
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Emergency cord in bathroom
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Fruits
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Fence around pool
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Auditory guidance
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Key card access
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Broadcast Live sport events
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Access to nearby indoor pool
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Golfing on site
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Free bus station shuttle
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Snow sports gear
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Swimming nearby
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Vegetarian menu options available
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location
Located just off I-390 and near the New York State Thruway, Doubletree Hotel Rochester offers easy access to downtown Rochester and key attractions like the Rochester Museum & Science Center.
Modern Amenities
Guests can unwind in the indoor pool, stay active in the 24-hour fitness center, and take advantage of the 24-hour business center. The Atrium Lounge is perfect for relaxing with a drink, while Bistro 252 serves delicious American breakfast options.
Nearby Attractions
Situated only 5 miles from Greater Rochester International Airport, our hotel is close to Seabreeze Amusement Park, Seneca Park Zoo, and various corporate offices, making it an ideal choice for both leisure and business travelers.
Book your stay at Doubletree Hotel Rochester for a memorable experience in Rochester, New York.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Staff was amazing
Pool and jaccuzzi had too much clorine and was infecting my sons skin
On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located.
However, I did have some issues with it:
I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free.
The parking lot is in poor condition, many potholes, desperately needs to be re-paved.
All the rooms have hardwood floors, I would have preferred carpet.
At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.
We loved our visit here and very much needed and very relaxing, love the trees that all around the lobby area, room was perfect for me and my family. Our girls loved how the couch pulled out as bed and they loved the pool. We highly recommend and will be coming back for another visit soon.
N/A
I asked for a room with a bath tub, I went down twice and they put me in different rooms that were supposed have a tub after the 3 rd time I was like forget it .
We stayed for 5 nights. Worst hotel I have stayed in many years. Three different our room never got serviced. The 2nd morning we discovered that the bed spread had big red blotches on it. Not sure if it was make up or blood marks. I have pictures. This not just spots, it was a big area. House keeping was the worst. Hall carpet was not cleaned all the time we were there. We know this because of the small pieces of paper on the floor. Our room floor never got cleaned. We could not get any hand towels till the last day we were there. The exercise room was dirty. No wipes to wipe the equipment off after working out. Only 2 machine were working. Dirty towels were left there all week that were there. We were told by a person there that the new manger was there and cutting corners. Refrigerator in our room froze every thing we put it All these thing were brought to the front desk and nothing was ever done about. I have stayed in many Hilton hotels Over the years. Never have I ever had this kind of experience.
It was off the highway
The heat didn't work in the room, no hangers inside the closet to hang your belongings
The pool was nice, but i had a worker yell at my children that they needed a parent before they went in. I was about 6 steps behind them. Then we enter the pool area, and there were extremely rowdy hockey team in there with no parents who made the pool unenjoyable.
My room was not ready when i arrived at 6pm! I had 1 towel, no wash clothes shampoo and conditioner both empty. For the price I was pretty disappointed.
Convenient
Front desk /check in process is chaos.
Two years in a row, our rooms weren’t ready at check in; and they couldn’t care less. We waited in the lobby 1+ hours for our rooms. No apology, no discount, no cookies ready….
This year there were about 40 other people waiting for their rooms to be ready after scheduled/posted check in time.
First off, I NEVER leave reviews…
Before going to bed I brushed my teeth & the sink stopper was down & I couldn’t get it out. Nor is there a lever to get it up/out. So the sink filled with water.
The beds are very comfortable & it was quiet all around. (The reason for the 2-star, otherwise it would’ve been a 1)
Then I woke up to shower. I rushed my teeth & turned the water off to stop the sink from filling. I had the shower on for the 2 minutes I was brushing. The water NEVER got even warm, even after running for multiple minutes. I had to take a frigid cold shower when the outside temperature was like 10°.
There was snow on the ground and the parking lot was full of it. Absolutely untouched with a plow or any kind of salt.
I bet if it was 95° outside, I’d enjoy the cold shower & bird bath sink and this place would get maybe 4 stars. But overall not a good experience.
The staff, while in completely unprofessional attire, were very helpful and friendly. Parking was good and once renovations are finished it will be a very nice hotel.
The facility is under construction so there were a lot of issues around that. The back door to the hotel was always open so anyone could access the facility at any time. The front desk staff often looked like construction workers or kitchen staff. They were helpful but it was disconcerting. At one point no elevators were working, which was inconvenient for guests. Towels that were put on the floor and meant to be laundered were instead refolded and put back on the shelf for reuse. Gross. The lamp in the room was broken and had to be replaced. Not enough outlets. No makeup mirror in the bathroom. The door to the room had to be manually closed, it didn't automatically close when you let go, it just stayed ajar. It also made a loud noise when opened. Cleaning staff could have been better but there probably just weren't enough of them to get everything done.
Great location, Nice Atrium, Pool, and Fitness Center.
Very rude staff upon arrival. I requested an early check-in for 12:30 when I had booked the room. I arrived at 1:30. Lori, the front desk associate, immediately cut me off when I asked to be checked in. She stated that the check-in was at 4 pm. I stated that I requested early check-in upon booking, which was plenty in advance. She then rudely said, " It's not guaranteed we have a full motel today." She then took my info, recited the room that I booked to confirm, threw 2 waters at me, no cookie, and directed me to the 4th floor. We arrived at the room and realized that it was not the room that we had booked. We had booked a king with a tub. We were given a small 2 bed queen with a shower. I was annoyed but decided to keep the room. We settled in and quickly realized that there was no coffee, no tea, and no food available. The Bistro was closed, and no snacks were in sight. The ice machine was broken, and the only drink provided was room temperature water in the atrium. The elevator had something like dried snot on the buttons. The treadmills in the gym area were filthy. We realized that the fridge had to keep being turned back on to stay cold. The food that we bought did not stay cold because of this. People were screaming, running, and slamming doors until 2:30 AM. We did not sleep because of this. Please be aware that the rooms are not at all soundproof. The TV, and remote barely worked. The TV kept shutting off mid show repeatedly. The staff the rest of our stay were very sweet. The hot water was great, and the beds were comfortable. The pool, and atrium are beautiful at night, and there is a cute little cocktail lounge that is open at night.
好食😹😸😺👍🌳🍀🍁
location is perfect for me.
I receive a cancelation email 30 min before my arrival after traveling 6.5 hours. saying I cancelled it when I never did. they blamed me. waited over 30 min. for a luggage cart then a customer got one for me
If you want a quiet place to relax, don’t stay near the elevators. The hotel is under renovation (great). My room has been updated. They should have replaced the toilet. Doesn’t flush well. No desk chair. The workers were rolling carts up until midnight near my room. At 6am, the housekeeping staff were rolling carts on the tile floor and talking loudly in the hallway, someone was stomping in the room above on the new, vinyl laminate floor. Ugh. I’m not even sure the rooms near the end of the hallway would be ok unless you were on the top floor?
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