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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Skiing
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Breakfast in the room
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Allergy-free room
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Kid meals
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ATM/cash machine on site
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Heated pool
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Indoor pool
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Shuttle service (free)
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Airport shuttle (free)
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Fruits
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Fence around pool
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Auditory guidance
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Convenient Location
Located just off I-390 and near the New York State Thruway, Doubletree Hotel Rochester offers easy access to downtown Rochester and key attractions like the Rochester Museum & Science Center.
Modern Amenities
Guests can unwind in the indoor pool, stay active in the 24-hour fitness center, and take advantage of the 24-hour business center. The Atrium Lounge is perfect for relaxing with a drink, while Bistro 252 serves delicious American breakfast options.
Nearby Attractions
Situated only 5 miles from Greater Rochester International Airport, our hotel is close to Seabreeze Amusement Park, Seneca Park Zoo, and various corporate offices, making it an ideal choice for both leisure and business travelers.
Book your stay at Doubletree Hotel Rochester for a memorable experience in Rochester, New York.
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for US$15 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Location
When I walk in staff was eat a full meal @ the front desk are rooms was not that clean my refrigerator was not working my light was broken my shower and sink was dirty I bought cleaning supplies to clean then I had to pay for breakfast was expensive just for cont breakfast
Nothing...the hotel staff is horrible including the manager, John.
The room we requested on the Hilton app the night before was switched to another room and we were on top of the pool and the hotel was 90% filled by teenagers that were screaming and yelling at the pool, the hallways, etc.
Also, my room that we checked into was not clean and was still dirty when we got the key at 8pm at night
Location was ok. Room was newly renovated, bed was comfortable. Lobby and bar area were nice.
They had no bar soap for the bathroom sink. Shower only had hot water, had to wait for maintenance man to come fix it(nice guy, he was overworked and fielding calls while he was trying to fix the shower). Door to parking lot in first floor stairwell wouldn’t close, anyone could walk in overnight. Breakfast buffet a bit overpriced for what it is. No phone in room to call the front desk?
Filthy hotel. The initial hotel room my husband and I were given was filthy. The tube literally had pubic hairs spread all over the tub as if housekeeping just quickly wiped down the tub as fast as they can. The floor definitely was not swept (who knows for how long) it had crumbs, MORE hair all over the floor (why there was as much hair as there was all over the place is beyond me). It appears that hygiene isn’t a priority as well since there was no hand soap or body wash in the rooms. The first room did have body wash but no hand soap. I reported the filth to the person at the front desk and they let me know how sorry they were and that they “got me” and were going to take care of it. They said they would be re-cleaning the entire room. A few hours later..nothing. They ended up giving us a different room which was cleaner but still not the best. The tub in this new room was clogged. Definitely do not recommend this hotel to stay.
I stayed there in April and I left a review about the issues about my stay. John Bifarella reached out via email to apologize for my stay and offered me 2500 points along with the 5000 points I earned when I spun the wheel at check in. Almost 2 months after and a few follow up calls John still hasn’t did what he said he was going to do!
I love the pool and the open space
The pool area the old towels weren’t put in a bin because there wasn’t one
The dome. I feel like everyone did. It is truly a one of a kind interior and makes you feel like you’re staying at a resort hotel. I live in the area and I came here for a staycation. I’ve passed by this hotel so many times. I was absolutely amazed by the pictures and glad to have finally have been able to see the inside after just seeing the exterior for years. The pool was really nice. We ended up having the whole pool to ourselves because we went in the morning and it was empty all morning. Even though it has glass walls,it's still secluded in a way and you still feel like you have your own space. We'd get curious glances sometimes but for the most part everyone minded their business. The water was warm and a lot more warmer than most hotel pools where you feel like you can actually swim and not be shivering for the whole time like at the last hotel we stayed in. I would definitely recommend hitting up the pool,even if you don't spend a lot of time in there and there's a chance you'll have it to yourself and end up spending more time than you planned on.
I wasn’t notified that the venue was booked ALL night long for a prom. The dome is also hit or miss because if it’s raining you don’t get to fully enjoy the experience and you have to hope that it just happens to be sunny for the next 2 days if you plan on staying for a night. It would kind of be nice if it had controlled lighting for rainy/cloudy/pale sky days in the winter and at night it could be like the starlight sky at the Planetarium which is in Rochester for when the stars aren't out. We were able to use the pool the next morning when the sun was out and it was nice experience so I can't beat myself up for not going the night before. I understand most hotels don't do this but it just would have been nice to know there was a prom planned for that night and we'd have to deal with annoying entitled teenagers. It wouldn't have made me not want to stay but I could mentally prepare for it. Even if I was considering going for a night swim,it's kind of hard to want to do that when there's a whole prom outside of the glass walls. It really just depends on the vibe of the room. If there's too many people in the main foyer,even if you have your own space,it's not worth it. My partner was also disappointed to find that there wasn't a Sauna,just a restroom. On the plus side,without a hot tub and Sauna included you're less likely to have to worry about the pool being crowded but it also kind of sucks.
The place was good, clean and central
The first person at the front desk when I checked in was a little dismissive and not helpful when I asked some questions. I went back later on and the gentleman was able to accommodate and give me a better service.
The first person acted as if I was bothering her
Great stay, quiet. I have been here a few times. Could have been a pinch cleaner but not bad. I overlooked the parking lot and it was REALLY quiet. Two thumbs up for that. I might add: I went to the breakfast buffet (NOT FREE) and all I had was a small cup of fruit and a coffee. The waiter only charged me for that! NOT the usual buffet. That means I will be back! I left him a 50% tip!
Big, beautiful, greenery, plants, pool in the middle
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Staff was amazing
Pool and jaccuzzi had too much clorine and was infecting my sons skin
On the surface, this is a nice hotel. Many areas are re-modeled, and there is a huge open atrium where the pool and bar are located.
However, I did have some issues with it:
I book a standard room, but I was given a handicapped room. I checked my booking -- "King Bed, Standard Room". The room also had pass-through doors to the adjacent room. The sound goes right through those, though fortunately it wasn't a problem at this time. I asked for a different room, but the Desk Supervisor claimed I had booked a handicapped room and refused to make the change, claiming the hotel was full. This at 5:00 in the afternoon, should have been plenty of rooms free.
The parking lot is in poor condition, many potholes, desperately needs to be re-paved.
All the rooms have hardwood floors, I would have preferred carpet.
At least the breakfast buffet was good, and reasonably priced. I over-slept and caught them as they were about to close it down, but it was still good.
We loved our visit here and very much needed and very relaxing, love the trees that all around the lobby area, room was perfect for me and my family. Our girls loved how the couch pulled out as bed and they loved the pool. We highly recommend and will be coming back for another visit soon.
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I asked for a room with a bath tub, I went down twice and they put me in different rooms that were supposed have a tub after the 3 rd time I was like forget it .
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