The Verve Boston Natick, Tapestry Collection by Hilton

Hotels
Hilton Hotels & Resorts
8.2 (793 reviews)
1360 Worcester Street , Natick , us

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Unique design
Convenient location
Clean rooms
Cons:
Poor cleanliness
Dark room quality
Amenities not as expected
Breakfast not included

Categories

Cleanliness
7.59
Several reviews pointed out issues with cleanliness, such as dirty rooms and dust.
Service
9.56
Numerous reviews praised the staff for being friendly, helpful, and attentive, especially mentioning Debbie and Ed.
Location
8.6
Conveniently located with accessibility to dining and amenities.
Room Quality
7.05
Some rooms were described as dark and lacking amenities, impacting comfort.
Amenities
8.08
The hotel offers a unique atmosphere, although some amenities were missing or described as inadequate.
Value for Money
8.04
General comments suggest reasonable pricing for the experience, though not without drawbacks.
Food and Beverage
7.59
Breakfast not included raised concerns, although some enjoyed the dining experience.
Overall Experience
9.06
Many guests reported a great overall experience, highlighting positive interactions with staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:51

Property Description

Upscale Location
Located steps away from the prestigious Natick Mall, The VERVE Hotel Boston-Natick offers a luxurious stay with convenient access to top-notch shopping and dining options.

Modern Amenities
Enjoy a completely non-smoking atmosphere, free Wi-Fi, and a state-of-the-art fitness center during your stay at The VERVE Hotel Boston-Natick. The contemporary guest rooms feature flat-screen cable TVs and coffee facilities for your comfort.

Gourmet Dining
Indulge in delicious meals at the on-site Pantry Restaurant for breakfast and lunch, and The Violet Thorn for dinner and cocktails. With seasonal menus crafted by our culinary experts, dining at our hotel is a culinary experience not to be missed.

Experience luxury and convenience at The VERVE Hotel Boston-Natick. Book your stay now!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, guests younger than 21 years old may only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BOS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 793 reviews
Cleanliness: 7.59
Service: 9.56
Location: 8.6
Room Quality: 7.05
Amenities: 8.08
Value for Money: 8.04
Food and Beverage: 7.59
Overall Experience: 9.06
B
bjudo Solo travel New Freedom, Pennsylvania
8
Vibrant
Pros:

The Verve hotel has a Nostalgic atmosphere yet very vibrant. Each floor has a little different theme to it ranging from SciFi to various hit movies and stars. Check in was easy and the rooms were spacious and clean. Despite being adjacent to major highways, the hotel is quiet. Breakfast is served but tends to be $$. A mall is directly across the road, which features groceries, a foot court, many clothing stores, and gaming such as Dave and Busters. Parking is free, and abundant.

2026-07-18 via Tripadvisor
L
Lisa solo_traveller us
10
Stay of comfort & security…front desk answers questions of location & services available i
Pros:

Complete service
Restaurant
Snack area to buy
Excellent service

2026-07-13 via Nuitee
E
Edward family_with_children us
8
Nice place to stay near Boston with plenty amenities around
Pros:

Not much, maybe the whole motif is nice

Cons:

No refrigerator & what is it about your TV’s & those remotes that don’t work, we had the same remote & TV in NY Hilton Garden Inn, frustrating

2026-07-11 via Nuitee
A
Aisueni solo_traveller ng
3
2026-06-30 via Nuitee
C
Christine couple us
9
2026-06-28 via Nuitee
J
J2665DZcameronh Friends getaway
10
Stay with friends
Pros:

Great atmosphere and place to stay. Would come again. Susan was great!

2026-06-25 via Tripadvisor
P
Peter couple us
5
Everything was fine til I needed a shower and didn't have hot water.
Cons:

The room didn't have hot water. When taking a shower it was cold. When telling the staff the comment was" you should have called". No sorry or positive comment. I had to leave for appointment and no time for staff to fix hot water. My wife did not get a shower. I would expect hot water.

2026-06-22 via Nuitee
D
Daizie45 Business Worcester, Massachusetts
10
Wonderful event at the Verve
Pros:

The Verve recently hosted our 125 person event in the Apollo room. The banquet staff was great! Everyone one was amazing, from Mackenzie in the planning portion stage to Robin and her team including banquet staff like Debbie! We felt so welcome. Do not hesitate to host an event at the Verve!

2026-06-20 via Tripadvisor
C
C8061LMchelsead Business
10
PAMANA Gala
Pros:

Debbie was great. She made she to serve all of us.

2026-06-20 via Tripadvisor
C
Carey solo_traveller us
5
Tapestry not what I expected
Pros:

Location was convenient. Staff friendly.

Cons:

No outdoor common areas. Beds uncomfortable. No free coffee. Breakfast not included or higher rate per night. Fitness center no ventilation, very hot, sun beams through the glass, some equipment out of order. Charged for in room bottled water. The facility definately not what I expected for a Hilton hotel. Cleaning staff removed my coffee tray and empty cans from my bedside table took my bottle return money option. They didnt leave enough toilet paper always had to ask.

2026-06-13 via Nuitee
G
George couple us
10
2026-06-10 via Nuitee
C
Christopher solo_traveller us
8
Very Nice Stay
Pros:

Great Breakfast.

Cons:

Nothing

2026-06-08 via Nuitee
C
CoraAndJerry Family
10
Great Time
Pros:

Cool hotel. Attentive staff. Very comfortable beds! Excellent breakfast buffet and friendly helpful staff. We were impressed by the speed and attentiveness of the front desk staff in accommodating are needs. All in all one of the best stays we have ever experience!

2026-06-07 via Tripadvisor
A
Anastasios solo_traveller fr
8
Pros:

Propriété, personnel, position, petit-déjeuner

Cons:

Le clime fait trop de bruit. C’est le seule problème, sinon c’est 10/10

2026-06-07 via Nuitee
W
Wil Sensenderfer solo_traveller us
9
Would definitely stay here again should I return to the area and recommend it highly.
Pros:

I thought the decor was fun and unexpected. A true ode to Pop Culture.

Cons:

The price of drinks in the bar was pretty steep. I watched the second half of a basketball game in there, enjoyed myself but wasn't thrilled with the total of the bill.

2026-06-04 via Nuitee
C
Carolina extended_group cl
4
No lo recomendaría
Pros:

La cama fue lo mejor del hotel junto con la ubicación

Cons:

Desde el inicio, la recepcionista que nos recibió fue terrible, mal educada, descortés, no nos entregó las 2 habitaciones, si no que solo 1, le tuve que insistir para que entregara la otra habitación, después al día siguiente en el desayuno, descubrí que tampoco nos entregó los voucher de desayuno. Además, anoto mal el nombre de el otro huésped, por lo que no lograba conectarse a WIFI en la habitación. El desayuno, por el costo, de muy mala calidad, poca variedad, huevo frio, jugo de mala calidad. Deja mucho que desear. No realizaron la habitación el primer día, teniendo la habitación desocupada hasta las 16:00 hrs. No lo recomendaría.

2026-06-01 via Nuitee
S
Sharon family_with_children us
6
Convenient to highways, short drive to commuter trains.
Pros:

The hotel has an eclectic vibe, the decor was fun. Theme should be carried into the room decor, as it was quite staid and uninteresting. Clean enough,

Cons:

The vanilla smell in the entry, lobby was off putting, too cloying. No mention of the other amenities in the hotel, such as breakfast hours, pool, etc was offered at check in. Not even where to find the elevator, which was quite far from the desk. The climate control unit in the room was noisy and was woken up by the dumpster being emptied at 6 am. Overall stay was just acceptable, nothing exceptional.

2026-05-30 via Nuitee
P
Philip solo_traveller us
9
2026-05-28 via Nuitee
A
Alan solo_traveller us
8
2026-05-26 via Nuitee
M
Melanie couple us
9
2026-05-26 via Nuitee