Best Western Plus Chicago Hillside

Hotels
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Best Western Plus
7.4 (466 reviews)
4400 Frontage Road , Hillside , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Pets allowed
Lift / Elevator
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Cons:
Dirty rooms
Noisy environment
Limited amenities

Categories

Cleanliness
5.48
Numerous complaints about dirtiness and unclean conditions in rooms.
Service
8.45
Staff was described as friendly and accommodating.
Location
8.49
Location was generally appreciated for convenience.
Room Quality
6.44
Rooms varied in quality, some guests reported issues like uncomfortable pillows.
Amenities
6.97
Limited options and some amenities not functioning as expected.
Value for Money
7.93
Mixed sentiments; some found it overpriced for the quality, while others thought it reasonable.
Food and Beverage
7.48
Breakfast options available, but not all guests were satisfied.
Overall Experience
7.95
Overall mixed feelings, with some positive experiences overshadowed by the negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:18

Property Description

Convenient Location
Located within driving distance of downtown Chicago, the Chicago Hillside Best Western Plus offers free 24-hour transfer service to O'Hare International Airport, ensuring a hassle-free stay for guests.

On-Site Dining and Leisure
Guests can enjoy the convenience of Charlie's Restaurant serving American cuisine round the clock and Charlie's Lounge offering snacks and cocktails. The hotel also features an outdoor pool and 24-hour fitness facilities for relaxation and recreation.

Nearby Attractions
Explore local attractions such as the Brookfield Zoo, Oakbrook Mall, and Loyola Medical Center, all located just a short distance away from the hotel.

Book your stay at Chicago Hillside Best Western Plus for a seamless blend of convenience and comfort during your visit to the Windy City.

Important information:

Please note the pool is closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.4
Based on 466 reviews
Cleanliness: 5.48
Service: 8.45
Location: 8.49
Room Quality: 6.44
Amenities: 6.97
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 7.95
I
Irene • solo_traveller • us
10
Overall, it was a good stay. Everything was good. The library was clean. The staff was very nice and kind. I just didn’t
Pros:

It was in a great location around shopping area, clothing, and food

Cons:

Had a couple of stragglers hanging outside

2026-03-28 • via Nuitee
W
Wong • solo_traveller • us
7
2026-03-02 • via Nuitee
L
Lyudmila • solo_traveller • us
10
2026-02-10 • via Nuitee
D
Dakarai • couple • us
8
2026-01-30 • via Nuitee
Y
Yanfang • couple • ca
8
Pros:

Stuff

Cons:

AC

2026-01-29 • via Nuitee
K
Keeshay • couple • vi
2
Dirty clothes found in our room. Dirt in tub .
Pros:

It wasn’t outside

Cons:

Everything. It gives motel

2026-01-20 • via Nuitee
E
Elizabeth • family_with_children • us
10
Pros:

Staff was great

2026-01-20 • via Nuitee
L
LeBrina • family_with_children • us
8
Great customer service
Pros:

Environment

Cons:

Environment

2026-01-20 • via Nuitee
K
Kee’Shay • family_with_children • us
1
Very dirty. My boyfriend me and two children slept in one bed. We didn’t use the shower very grossed out for 150)
Pros:

Nothing literally not even location

Cons:

My 1 year old was crawling a picked up an old dirty sock :/ it disgusted me so bad. Hair was in our tub - also our pillow case was stained up !!!!!!! Went to the bar the lady was rude didn’t want to service our party

2026-01-20 • via Nuitee
M
Monique • couple • us
7
2026-01-19 • via Nuitee
C
Cassandra • extended_group • us
10
Very cozy and comfy!
Pros:

Breakfast was good, portions were perfect for the price. Staff was very friendly! Thanks for a great stay guys!

Cons:

Parking was very close. I'm pretty sure someone sideswiped my car on the front driver side.

2026-01-19 • via Nuitee
K
Kyle • extended_group • us
1
They canceled my reservation the day of when I got there.
2026-01-19 • via Nuitee
M
Maria • extended_group • us
7
Since it was raining, it was nice to have a comfortable bed to sleep.
Pros:

The Beds were comfortable.

Cons:

Not enough pillows. The television wasn't working, and no one came to fix it. We had no key to the room until the morning because there was an issue with the front desk being able to access them. We thought the 12 dollars for what there was available for Breakfast was too much. One other issue, the women said I would get a better room using the elevator than going up only 8 short steps! They gave us a room all the way to the end of the hall, which was much more difficult to do, than doing a few steps!Si

2026-01-19 • via Nuitee
F
FEDERICO • couple • us
8
Cons:

Pillows should come in different sizes, thicknesses and heights so passengers do not miss their pillow at home. The pillows at my room were hard and very high making it mpossible to rest properly and likely causing neck pain, so I had to use a towel to adjust the height of my head.

2026-01-19 • via Nuitee
J
Johnson • solo_traveller • us
10
Only if they were hourly
2026-01-19 • via Nuitee
J
jbvoigt3 • solo_traveller • us
7
2026-01-17 • via Nuitee
A
ADAM KEN • solo_traveller • jp
5
ロケーション等は徒歩圏内にないので注意してもらいたい。
Pros:

朝食バイキングが12ドルでメニューが不明だったので利用はしなかった。
無料の飲み物が準備されており、好きな時に利用できたのでよかった。氷水とコーヒーがサーバーに入っていてセルフサービスで注ぐタイプ。
自動販売機は残念ながら故障して使用できなかった。部屋にはコーヒーと紅茶、石鹸とシャンプーのアメニティがあったので利用した。

Cons:

ホテルの近くに買い物ができない点が大変だった。Uberでの移動しかできないので、外食や買い出しなどはUberをわざわざ呼ばないと移動ができない。
治安もあまり良くないので外を出歩くのは良くないとスタッフから言われたので、日本から持ってきたカップ麺で食いつないだといったところ。

2026-01-15 • via Nuitee
G
Gena • family_with_children • us
8
Was ok
Pros:

Was close to my family

Cons:

Could be cleaner.. Elevator was iffy that needs to be checked. And I feel they should make a ring or floor for people with pets yo stay on, we got complaint because our puppy was barking!

2025-12-20 • via Nuitee
R
Rachel • family_with_children • us
9
Pros:

Very roomy, comfortable room.

Cons:

Access to food.

2025-12-20 • via Nuitee
S
Sandra • couple • us
7
I will return, very satified.
Pros:

NA

Cons:

Comfortable bed

2025-12-15 • via Nuitee