Hotel Gurnee

Hotels
•
Trademark
7.6 (476 reviews)
6161 West Grand Avenue , Gurnee , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean common areas
Cons:
Dirty hallways
Poor food quality
Maintenance issues

Categories

Cleanliness
6.93
Multiple reports of dirty hallways and issues with the pool's cleanliness.
Service
9.4
Overall positive feedback about friendly and professional staff.
Location
8.94
Convenient location, especially for nearby attractions.
Room Quality
7.39
Issues with decor, cleanliness, and maintenance reported.
Amenities
6.42
Lack of essential amenities like functional pools and breakfast options.
Value for Money
7.38
Breakfast and deposit issues detracted from overall value.
Food and Beverage
5.93
Poor breakfast options and customer dissatisfaction regarding food quality.
Overall Experience
8.4
Mixed experiences with both positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:04

Property Description

Convenient Location and Amenities

Just off of I-94, Holiday Inn Gurnee Convention Center offers easy access to Gurnee Mills Outlet Mall. Enjoy a 24-hour business centre, complimentary shuttle service, and free WiFi during your stay.

Comfortable Rooms and Dining

Each room features a flat-screen cable TV, desk, and coffee maker for your convenience. Indulge in contemporary homemade cuisine and cocktails at Spice Restaurant and Bar.

Relaxation and Event Spaces

Take a dip in the indoor pool, unwind in the hot tub, or stay active in the fitness centre. With 10,000 sq ft of meeting space, this hotel is perfect for events. Free parking is an added bonus.

Book now to experience the perfect blend of convenience and comfort at Holiday Inn Gurnee Convention Center.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$20 per person per stay when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 476 reviews
Cleanliness: 6.93
Service: 9.4
Location: 8.94
Room Quality: 7.39
Amenities: 6.42
Value for Money: 7.38
Food and Beverage: 5.93
Overall Experience: 8.4
A
Anna • couple • us
7
Staff are always helpful, great attitudes. And the bar/restaurants are great! Really good food!
Pros:

Great location, great bar, great food!

Cons:

Decent cleaning for how the location looks overall. Cleaning should be better. Small mini fridge on the floor vs table like other rooms.

2026-04-02 • via Nuitee
L
Latrice • couple • us
8
The hotel is nice it will be even better after the renovation is Complete. I see the Vision where they heading it will b
Pros:

The property is under construction they are renewing the entire building.they have done a wonderful job with the lobby area. Just need to finish updating the rooms on the higher floors they are outdated. They told me to come back soon and I will see everything updated.

Cons:

Didn’t like the hotel room door have an opening they should get something to blocked the space between the door.

2026-03-31 • via Nuitee
J
Javier • couple • us
7
We were not happy with the inconvenience
Pros:

Good location.

Cons:

The hotel had changed it’s name, which caused confusion; it was under renovation, we were left without water for several hours, and the breakfast offered almost no variety and limited.

2026-03-30 • via Nuitee
B
Bernadette • couple • us
10
2026-03-30 • via Nuitee
C
Carolyn • family_with_children • us
1
2026-03-30 • via Nuitee
P
Pedro • couple • us
10
2026-03-26 • via Nuitee
T
Tim • couple • us
6
Bathrooms need upgrades
Pros:

Average

Cons:

Rooms were outdated

2026-03-26 • via Nuitee
J
Jason • family_with_children • us
9
2026-03-25 • via Nuitee
J
Julian • couple • us
10
2026-03-20 • via Nuitee
W
Wesley • couple • us
10
Pros:

Everything was wonderful

2026-03-20 • via Nuitee
H
HSantana28 • solo_traveller • us
3
Cons:

Construction ongoing. Upon arrival could not shower due to low water pressure, then in the morning I went to the gym and worked out, returned to my room and water was shut off completely with no notification. Eventually the hotel sent out a text message saying water WOULD be shut off, but this was AFTER it had already been done. I was unable to bathe or brush my teeth with zero notice or compensation. I had to cancel on an event I was due to attend as I was not going to attend in the condition I was left in.

2026-03-19 • via Nuitee
C
Cichocke • couple • us
8
2026-03-18 • via Nuitee
A
Alicia • couple • us
9
2026-03-18 • via Nuitee
K
Kaitlyn • couple • us
10
2026-03-16 • via Nuitee
H
Hanisko • couple • us
10
2026-03-15 • via Nuitee
M
Mark • solo_traveller • us
7
2026-02-23 • via Nuitee
W
Walker • solo_traveller • us
10
Pros:

They are remodeling... will be better when done

Cons:

Pool was chilly... but had repairs going on

2026-02-23 • via Nuitee
E
Ellen • extended_group • us
10
My stay at Hotel Gurnee was amazing.
Pros:

I love the location of the property. It was only 15 minutes away from the navy base.

Cons:

N/A

2026-02-23 • via Nuitee
M
Michael • couple • us
10
2026-02-14 • via Nuitee
L
Linda • couple • us
8
2026-02-09 • via Nuitee