Crowne Plaza Chicago Ohare Hotel & Conf Ctr by IHG

Hotels
•
IHG
8.6 (442 reviews)
5440 N River Rd, Rosemont, Illinois, 60018 , Rosemont , US
1-847-671-6350

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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Garden
Luggage storage
Express check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Clean rooms
Delicious breakfast buffet
Cons:
Need for room updates
Cleaning issues reported
Parking charges

Categories

Cleanliness
7.68
Multiple reviews indicated issues with cleanliness, such as scuff marks and a used water bottle in the room.
Service
9.15
Staff were consistently praised for being friendly and helpful throughout the reviews.
Location
9.19
The hotel is noted for its convenient location near the airport and local attractions.
Room Quality
8.14
Most rooms were reported as comfortable and clean, though some updates are necessary.
Amenities
8.17
Amenities were generally satisfactory but some guests mentioned a need for more modern facilities.
Value for Money
9.13
Several reviews highlighted good pricing relative to location and quality.
Food and Beverage
8.68
Breakfast was positively noted, although charges were mentioned as a downside.
Overall Experience
8.65
Overall, guests had a positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:54

Property Description

Recreational Opportunities
Don't miss out on the indoor pool and fitness center to stay active and refreshed during your stay.

Dining and Entertainment
Indulge in a variety of dining options with 3 restaurants, a coffee shop, and a bar/lounge offering a cozy place to unwind.

Conference Facilities and Events
With over 55,000 square feet of event space, including a conference center and 25 meeting rooms, this hotel is perfect for hosting successful gatherings.

Book your stay at Crowne Plaza Chicago Ohare Hotel & Conf Ctr, and IHG Hotel now for a luxurious and convenient experience!

Important information:

  • Pool access available from 6:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

See all policies

Location

Guest Reviews

8.6
Based on 442 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.17
Value for Money: 9.13
Food and Beverage: 8.68
Overall Experience: 8.65
C
carrie • family_with_children
2
Pros:

Property was not clean upon when we checked in at 11 pm at night. The mirror in our room had words written in dust on it - the letter "B" and swirls. We were not permitted check in until after check in times and the shuttle never ran to or from airport to name a few issues.

2025-10-12 • via Nuitee
V
Vicki
10
Very comfortable stay
Pros:

The bed was super comfortable, the bathroom very clean, desk staff friendly and helpful. Parking was a bit of a pain because it was a busy weekend when I was there, but it’s probably always that way since it’s near O’Hare.

2025-10-11 • via Nuitee
W
Willem
10
Pros:

Great hotel stayed a few times! Super convenient for events at the convention center

2025-10-11 • via Nuitee
N
nycolia
2
Pros:

No good at all. Decided to stay at a different hotel the remainder of my trip.

2025-10-10 • via Nuitee
K
Kathleen
10
Pros:

The room was clean and comfortable. The breakfast was enjoyable and the wait staff excellent. The location was convenient to shopping and the Blue Line on foot.

2025-10-10 • via Nuitee
R
Rachel
6
mediocre in all
Pros:

restaurant food and service was excellent. front desk was excellent. i was just surprised by the quality of the room. furniture was old and banged up and didn't match. 2 of the lamps in the room did not work. the price was decent but it wasn't so cheap that these things didn't matter to me.
also i was confused as the front desk did tell me that he would include parking in the price i paid, but upon exiting the parking lot i was charged the full rate and then not given a receipt. i pushed the call button and waited but there was no sound or any indication that it even worked. that was disappointing and i hope i wasn't charged twice for one night of parking.

2025-10-10 • via Nuitee
M
Mohit
10
Pros:

Very amazing staff

2025-10-10 • via Nuitee
E
Emmanuel
10
Pros:

Great

2025-10-10 • via Nuitee
J
Jonathan
10
Pros:

Nice place, good location.

2025-10-09 • via Nuitee
K
Karen • friends
10
Pros:

Front desk staff was very polite.

2025-10-09 • via Nuitee
E
Eleanor
10
Pros:

Very good place

2025-10-09 • via Nuitee
L
Leannis
8
Pros:

Loved it. Walkable to many restaurants and shopping.

2025-10-07 • via Nuitee
S
Sandra
8
Pros:

CLEAN, BUT NEEDS UPDATING.

2025-10-07 • via Nuitee
K
Kimberly
10
Pros:

Great location, cheap parking, lots of amenities

2025-10-07 • via Nuitee
R
Roberto • friends
8
Pros:

didnt like noise from airport and meals from the hotel restaurant

2025-10-07 • via Nuitee
A
amanda
8
Pros:

Almost all positives about this location. Stayed the night before my early morning flight…Friendly/helpful front desk, the entire hotel and the room were VERY clean. Had a fantastic, friendly server named Bruce at the attached restaurant/bar. Welcoming.. great conversation . Mozzarella sticks along with the cheese cake .. both fantastic .. not for my diet but that’s a different story …lol. I like I mentioned I ate at the restaurant right downstairs.. but there are multiple options within a 3 min walk.
The shuttle the next morning was easy… it made the stay soooo easy .. no traffic .. no delays.. 100% worth the money just for that., shuttle driver on time, friendly…very welcoming…
Now on to the only negative… (and I hope people look at it as a small speed bump)… This hotel is very clean but it has some years on it .. slightly worn and due for an upgrade … (wear in corners and door jams) .. I would absolutely stay here again. If you do stop at the downstairs bar. Ask for Bruce and let him show you the pictures of the awesome home. He built in Wisconsin. Worth the stay.

2025-10-06 • via Nuitee
D
Dean • family
10
Pros:

All waa perfect.

2025-10-06 • via Nuitee
J
Jeanine
2
Pros:

Front desk staff - excellent. The room terrible-we had to kill 3 bugs on our first night. The beds were not comfortable and I noticed mustard stain on the comforter- this can be removed using a little Dawn- it will come right out. Second night had to kill more bugs- 2 at least. Just not what I expected from that hotel. Disappointment for sure.

2025-10-05 • via Nuitee
D
Dulce • family
10
Pros:

I just love it here. I always stay when I visit Chicago. Staff is very nice and helpful—Highly recommend!

2025-10-05 • via Nuitee
K
Karl
10
Pros:

Hotel was close and convenient to the convention center!

2025-10-05 • via Nuitee