Holiday Inn Express & Suites Ft. Washington - Philadelphia by IHG

Great location. Wonderful atmosphere. Nice sized rooms! Good breakfast with options. Clean rooms. I’ll be back

Very nice

Nice

I loved thel location, the room was huge and suited me and my kids well after a long travel day. Breakfast was really good! Staff are very friendly and kind.

It’s a convenient and centrally located spot near shopping and restaurants. The room was well equipped with amenities, and the hotel has a gym and outdoor pool. It was short drive from an event I was attending in nearby Ambler. There was a nice hot breakfast in the morning, and staff members were friendly and helpful.

Excellent selection at breakfast. Not

Wonderful

Excellent, no complaints.

I booked a room block through my travel agent at this hotel a year in advance. I was told this hotel specializes in room blocks, so I trusted this would be a smooth experience. From the very beginning, as the contract was signed the sheer incompetence was evident. I authorized the deposit in one amount, and they charged my card 3 different times the same day and it still did not add up to the amount the deposit was supposed to be. I was covering the entire room block myself, 18 rooms. Adjustments were made to the room block up until April of 2026, as guest's availability changed. This was communicated with Jenifer in sales each time and each time my travel agent was assured these changes were made and recorded appropriately. Each time I made a payment and filled out the authorization form it would take a full day or 2 for the payment to be processed. When I arrived for check-in, I was told the room type I requested was unavailable. I explained this room block had been booked for a year. I was then given the correct room. I put a card down for a deposit, but when I tried to charge things to my room they told me I could not because there was no card on file. I showed them the charge on my account, and they still insisted there was no card on file. As my guests started to arrive the following day It was just chaos. Check in was a nightmare, it's as if they weren't expecting anyone to show up for the 18 prepaid rooms. I expressed my disappointment about everything to Jenifer directly and was quickly dismissed with "this is the first time anyone has complained about this", as if that made any sense. Some rooms were required to put a card down for a deposit and some were not. There was no consistency on this. We added a night to one of the rooms and confirmed the rate. Upon check out we were told they had no knowledge of this even though a new key had been provided the night before. We tried to pay for the extended night, and payment was refused again because they said they had no knowledge of this. I was not provided a receipt at checkout. On the way home an attempt to charge my card for an additional $500 was made. Upon checking on this my travel agent was told one of the rooms on my block had not been added to the master account by Jenifer even though she confirmed it was and therefore was not paid for in advance like the other 17 rooms. They were also charging me for the 1-night extension on one of the rooms that we tried to pay for before we left. These were errors on the part of the hotel. We were assured that "extra" room had been added to the room block in April, with emails to prove it and I was under the impression it was covered when I made my last payment. We tried to pay for the extended night, and they did not accept it. Passing these very clear staff errors on to your customers is very distasteful. We made every attempt to not leave balances and because of the lack of professionalism and basic customer service that didn't happen. I would not stay here again for these reasons. I gave you almost $8,000 and because of careless mistakes made by your employees you are short. That is not a customer issue, it's a customer service issue that should be resolved on your end, not on mine. Never again....

The pool was nice

Very convenient location and great breakfast options.

Gluten free muffins and toast were nice addition. Also the common areas, especially the hallway carpet, were very clean which is uncommon these days.

Cleanliness

How clean it was

Friendly staff, clean rooms, clean beds, excellent hotel for the price and great breakfast.