Crowne Plaza Indianapolis-Airport by IHG

Hotels
•
IHG
8.6 (261 reviews)
2501 S High School Rd, Indianapolis, Indiana, 46241 , Indianapolis , US
1-317-244-6861

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Facilities

Fitness facilities
Express check-out
Newspapers in lobby (surcharge)
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great service
Clean rooms
Good location
Friendly staff
Cons:
Bar and dining needs upgrade

Categories

Cleanliness
8.74
Room was spotlessly clean; maintenance about the cleanliness was highlighted positively.
Service
9.01
Multiple mentions of exceptional service from staff like David Lovelace and overall positive interactions.
Location
8.85
Great location close to the airport and convenient for travel.
Room Quality
8.4
Rooms were comfortable and well-appointed, but some mentions of needing improvement in the bar/dining area.
Amenities
8.33
The amenities received a mixed review, with some areas noted for needing upgrades.
Value for Money
8.29
Standard expectations met, but not explicitly praised in reviews.
Food and Beverage
8.54
Bar food was delicious and drinks were noted as perfect.
Overall Experience
8.61
An overall positive stay with multiple compliments on the staff and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:13

Property Description

Luxurious Amenities

Enjoy a range of upscale amenities at Crowne Plaza Indianapolis-Airport, from the 24-hour fitness center to the complimentary wireless internet access. The hotel also features a ballroom and a vending machine for your convenience.

Fine Dining Experience

Indulge in culinary delights at The Landing, the hotel's restaurant with a bar/lounge. For a more relaxed dining experience, opt for room service during limited hours, or savor a full breakfast available daily for a fee.

Convenient Location

Within a 10-minute drive of popular attractions like the Indianapolis Motor Speedway and White River State Park, our hotel in Wayne offers easy access to key destinations. Don't miss out on the complimentary airport shuttle when planning your stay!

Book now for a seamless mix of luxury and convenience at Crowne Plaza Indianapolis-Airport!

Important information:

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IND

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 261 reviews
Cleanliness: 8.74
Service: 9.01
Location: 8.85
Room Quality: 8.4
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 8.54
Overall Experience: 8.61
W
williamgH4157JZ • Couples
10
Excellent
Pros:

She was extremely excellent at help with whatever I ask all I can say is keep up the great work

2026-04-03 • via Tripadvisor
F
feliciawP2508CY • Couples
10
Great customer Service
Pros:

The customer Service Rep Ruby on last night was very welcoming, very understanding, and did a Amazing Job making sure we were checked in thank you Ruby Again!!

2026-04-03 • via Tripadvisor
C
cameronbG5969BX • Business
2
Disgusting.
Pros:

Room smelled awful from the drain on the floor in my bathroom. Went and told the front desk, was told they would send maintenance instead of switching my room. Maintenance never showed up. Absolutely disgusted.

2026-03-19 • via Tripadvisor
W
wendykJ296ME • Friends getaway
10
Great restaurant staff!!
Pros:

Brandon in the Landing Restaurant is outstanding!! He was so helpful and kind!!

2026-03-12 • via Tripadvisor
E
E7900THcindyd • Solo travel
10
Above and Beyond
Pros:

Above and Beyond. It was a pleasure waiting for my dinner at the bar with Jenni. She gave me special treatment with plates and silver to eat in my room.

2025-12-31 • via Tripadvisor
C
ceciliamB1759FV • Business
10
David Lovelace best
Pros:

David Lovelace was great! Great vibes and atmosphere! I def going to be back again! Def a time to come back and get serviced by David!

2025-12-08 • via Tripadvisor
M
M9295YNteresal • Friends getaway
10
Must stay!
Pros:

Great location and service !! Clean rooms. Bar food was delicious and drinks were perfect 👌 Will definitely stay again!!

2025-12-04 • via Tripadvisor
C
cathypP3103CT • Solo travel
10
Pleasant Experience
Pros:

Visited the bar and David Lovelace was very professional and helped create a pleasant experience! Would definitely return!

2025-11-29 • via Tripadvisor
C
Coastal702661 • Solo travel
10
David IHG INDY
Pros:

David is amazing! Efficient and effective and friendly. Expert at what he does. Ensures that every customer is taken care of.

2025-11-29 • via Tripadvisor
N
Navigator29827798609 • Business • Edina, Minnesota
10
Breakfast restaurant server
Pros:

David Lovelace the server in the restaurant was awesome. Very genuine and down to earth. Just a great guy. Very relatable and a pleasure to talk to.

2025-11-26 • via Tripadvisor
M
M2992IGmichaels • Solo travel
10
Breakfast
Pros:

David is a great server! He is friendly and helpful. He will be awesome in anything he tries! Thanks for the amazing visit!

2025-11-26 • via Tripadvisor
D
Dagmar Colon
10
Comfortable stay
Pros:

Room was clean and modern decor. Check in was quick and efficient with friendly service

2025-10-12 • via Nuitee
C
christy
10
Pros:

Clean room handicap room very spacious

2025-10-12 • via Nuitee
A
Alva Jessica
10
Pros:

The airport shuttle was punctual, and the staff was pleasant and hospitable.

2025-10-09 • via Nuitee
D
David
10
Pros:

I was pleased with the facilities and the staff were great. The food was good and service was excellent.

2025-10-08 • via Nuitee
L
Lars
6
Pros:

Room and furniture was dated and tired. Bed was comfortable. Lighting inadequate.

2025-10-07 • via Nuitee
R
Ryan
10
Pros:

Quick check in

2025-10-06 • via Nuitee
B
Beverly • friends
8
Pros:

Isolated from restaurants and very few on hotel recommendations list would deliver. Kitchen and lounge have limited hours BUT the staff in both are friendly, fast and provided excellent service. Food was good also. Very fresh.

2025-10-06 • via Nuitee
L
Linda
10
Pros:

All was great!

2025-10-06 • via Nuitee
M
M754TUlorrainer • Business
10
Excellent hotel
Pros:

Excellent service
They go out of their way to accommodate. Mgr is awesome
Jenn and Jasmin are in the bar/restaurant are excellent and Hailey for breakfast in restaurants They remember how you take your morning coffee every day

2025-10-04 • via Tripadvisor