Crowne Plaza Providence-Warwick (Airport) by IHG

Facilidades bien limpias y cuidadas. Hermoso.

The room was good. loved it. Very clean and nice hotel. They do charge $18 for the breakfast but it was really good and worth it.

My wife and I recently stayed three nights at the Crowne Plaza in Warwick. On paper, the hotel checked a lot of boxes. Parking is plentiful and free, the location is convenient just off I-95 and one exit from T.F. Green Airport, and it's only a short drive from shopping and most destinations around Warwick.

There was no line at check-in. We were assigned a first-floor room. The room itself was spacious, clean, and featured a very comfortable bed. After a long day of traveling, I was looking forward to getting a good night's sleep because I had to leave at 5:30 the next morning for a long drive to Vermont to attend a funeral.

Unfortunately, that didn't happen.

Around 2:00 a.m., the occupants of the room next door began talking loudly and playing music. I first knocked on the wall, hoping they simply didn't realize how much noise they were making. It quieted down briefly before starting up again, so I called the front desk around 2:30 am. After some time, someone came to speak with them, but the peace didn't last.

Around 3:00 a.m., the disturbance resumed once again. This time my wife and I went to the front desk ourselves. We were told the hotel has a strict two-warning policy and were also told, "I knew they were going to be a problem." At that point, all I wanted was a few hours of uninterrupted sleep before a very long day.

Back in our room, we could hear security speaking with the neighbors once again. The conversation in the hallway was loud enough that it became another disturbance in itself. The guests remained in their room (after I heard one of the occupants say "I will go to the front desk to sort this out." Before long the noise started all over again.

By about 4:00 a.m., I was debating whether to call the front desk for a third time when security arrived on their own. I appreciated that they recognized the issue without another call from us, but the discussion outside the room lasted around ten minutes and was easily audible from our room. The guests were finally removed sometime before 4:30 a.m., but by then the night was essentially over. I never got back to sleep before my alarm went off an hour later.

Later that day, while I was traveling, the hotel texted me a guest satisfaction survey. I rated the stay a "2" out of 5, assuming someone from management would reach out considering the overnight events, our multiple complaints, and the fact that another guest had ultimately been removed from the hotel.

No one ever contacted me.

My wife had also asked to be moved to another room after the first night's experience. That request was never accommodated, and there was no follow-up from management at any point during our stay.

Ironically, our third night brought another set of noisy neighbors. It wasn't nearly as disruptive as the first night, but it reinforced the impression that guest comfort simply wasn't being managed very well. My wife reported it, but as it was not yet 10pm, her complaint was dismissed outright. Her request for a room change was also dismissed without consideration.

To be fair, the room itself was comfortable, the hotel appeared clean and well maintained, and the location is excellent. I also recognize that hotels can't control the behavior of every guest.

What they can control is how they respond.

In my opinion, the response was too slow, the repeated delays allowed the disruption to continue for hours, and the complete lack of follow-up after multiple complaints was disappointing. The hotel had several opportunities to restore our confidence, including after receiving my survey response while I was still a guest. None of those opportunities were taken.

Based on me experiences, I would not stay here again if I return to Warwick. There are too many other options in the area, and while the room met my expectations, the overall handling of the situation did not. I am actually hesitant to consider any Crowne Plaza property in the future.

Vriendelijk personeel. Nette kamer.

Mucha higiene!

Our room was very clean, and it was well appointed.

O conforto e a tranquilidade.

Room

Beautiful grounds. Everyone was very friendly and helpful.

Very Good 😊☺️