Holiday Inn Washington Capitol - Natl Mall by IHG

Hotels
IHG
8.4 (570 reviews)
550 C St SW, Washington, District of Columbia, 20024 , Washington , US

Pets allowed

Facilities

Fitness facilities
Express check-out
Electric car charging station
Comprehensive recycling policy
Long-term parking (surcharge)
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Friendly staff
Close to attractions
Cons:
Cleanliness issues
Room quality concerns
High parking fees

Categories

Cleanliness
7.9
Some reviews mentioned issues like a bad smell in the room. Needs improvement.
Service
9.4
Staff received positive feedback overall, with some exceptions.
Location
9.4
Multiple reviews highlight the prime location near museums and amenities.
Room Quality
7.9
Comments about hard beds and shower issues indicate room improvements needed.
Amenities
8.4
Amenities mentioned positively; however, the pool closure disappointed some guests.
Value for Money
7.9
Some felt the price was high for the amenities and service received.
Food and Beverage
7.4
Restaurant quality described as mediocre; needs enhancement.
Overall Experience
8.9
General feedback is positive with some criticisms of room quality and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:34

Property Description

Recreational Facilities
Make the most of your stay with our 24-hour fitness center and seasonal outdoor pool to relax and unwind.

Dining Experience
Indulge in delectable American cuisine at 21st Amendment and enjoy a refreshing drink at the bar/lounge.

Event Spaces
With 8000 square feet of conference space and 7 meeting rooms, we are the ideal choice for your events in Washington.

Immerse yourself in the heart of Washington with Holiday Inn Washington Capitol - Natl Mall. Book now and explore the iconic National Air and Space Museum and National Mall just minutes away!

Important information:

  • The seasonal pool will be open from May to August.
  • Pool access available from 10:00 AM to 8:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Parking height restrictions apply.
  • Guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in kg is 68

See all policies

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 570 reviews
Cleanliness: 7.9
Service: 9.4
Location: 9.4
Room Quality: 7.9
Amenities: 8.4
Value for Money: 7.9
Food and Beverage: 7.4
Overall Experience: 8.9
D
danidistrict Family New York City, New York
10
A calming stay in DC!
Pros:

I truly enjoyed my family’s stay at this hotel. The rooms were clean, its walking distance to food spots and the staff was extremely nice and welcoming.

2026-02-23 via Tripadvisor
A
axpfaia Solo travel Philadelphia, Pennsylvania
8
Location, Location, Location.
Pros:

Location, Location, Location.

I stayed at this Holiday Inn for the 50th running of the Marine Corp Marathon. It is maybe a minute or two walk to the metro and an easy walk to nearly everything you'd want to visit in the DC area.

The hotel rooms themselves are a bit dated, but clean and in great shape. The place itself is huge with a small restaurant attached as well as some play stuff in the back of the lobby area (a video game or two). There is also plenty of room to sit down in the lobby (handy after the marathon) and a small pantry area to purchase drinks or anything you might have forgotten to pack.

Staff was friendly and while there was a small line when I checked in, it did not take long to queue nor did it take long check in.

I'd definitely consider another stay for any return visit to DC!

2025-12-03 via Tripadvisor
3
363kathyd Family Saint Louis, Missouri
10
Our concierge was excellent!
Pros:

Seven of us traveled together, two teens and five adults. We shared 3 rooms which were nice and spacious. There is a nice lounge with games as well as a play area for the young at heart. We did not try the restaurants here, but we did avail ourselves of the table seating on the patio for our take-out meals.

The best part of our stay was our concierge. He recommended what to do, where to go, and how to get there. He helped us weigh options that would be best for our group.

2025-12-01 via Tripadvisor
J
jonk73 Family Cumming, Georgia
10
Great location, walking distance to so many attractions. Clean, night, friendly hotel overall.
Pros:

Wonderful hotel in the middle of everything! We walked to many attractions, it’s one block from the Metro if you need to go a little out. Electric scooters, bikes available all over the city make touring very easy. Nice onsite lounge / restaurant. Inexpensive and great cafe (Two Sisters) a few doors down has breakfast and lunch options for $10 or less. Hotel staff were very friendly and accommodating. Parking is $59 per night, ouch, but that is comparable to other DC hotels. Look at the parking package rate, we saved $20 overall.

2025-11-25 via Tripadvisor
S
shannoneZ9384HH Family
8
Amazing staff. Hotel could use a refresh.
Pros:

We experienced a few issues during our stay that were addressed to our satisfaction. The beds were a bit hard for us so housekeeping remade them with foam toppers. The room floor had some dark stains and housekeeping also took care of it while we were away for the day. We also experienced fluctuating water temperatures for which we were given a discount on our stay.

The location of this hotel is close enough to walk to the wharf, around the corner from the metro and very close to the museums.

Daily buffet breakfast was just ok, would have liked a few a-la -carte options. Would have also liked Netflix as an option.
Starbucks is attached to the hotel.

The highlight of our stay was the hotel staff who were all extremely friendly, kind and accommodating. They make the place feel more “homey” than a typical hotel of this size, and, although the rooms could use a bit if a refresh, I’d certainly return with hopes that all the museums will be open for our next visit.

2025-11-03 via Tripadvisor
S
smL5656TL Friends getaway
10
Great service!
Pros:

Christopher M Joseph, was outstanding. He gave exceptional service.
Very courteous and friendly. He made the experience very welcoming to this nice hotel!

2025-10-29 via Tripadvisor
W
W8211ESelizabethm Family
10
Definitely recommend this hotel
Pros:

I would highly recommend this hotel. It was within walking distance of the museums and monuments, restaurants, bars, and gift shop that we went to. It was clean and the staff was very helpful and nice. Jenelyn and Robert made the stay extra special by teaching about the Metro system that we had never used before. They were very helpful and patient explaining every detail. They celebrated our success when we got back and told them it was very easy to use the Metro system with their explanation. I would definitely recommend staying here!

2025-10-12 via Tripadvisor
J
Jennifer
8
Pros:

We were given the keys to someone else's hotel room upin check-in

2025-10-12 via Nuitee
C
Cindy partner
10
Pros:

Walkable to national mall and bible museum. Clean convenient, friendly staff. Breakfast buffet only. Food ok but better dining within a $15 to $20 taxi ride.

2025-10-12 via Nuitee
S
Sarah family_with_children
6
Pros:

Room was dusty and water pressure was low. No microwave. Remote cover was broken, with batteries exposed which was dangerous for my toddler. Food in the hotel restaurant was very dry.

2025-10-12 via Nuitee
S
Stephen partner
6
Pros:

Booked this hotel for its position and the swimming pool. However, very disappointed to find the pool wasn’t open for September.

2025-10-11 via Nuitee
M
Mohammad family_with_children
6
Pros:

Breakfast is expensive but good variety and options. Elevators are slow, and always packed with guests.

2025-10-11 via Nuitee
A
Alvaro family
10
Pros:

If you’re in DC for the museums and monuments, this is the place.

2025-10-10 via Nuitee
S
Sherry
10
Pros:

Everything about this hotel is A+
The only complaint would be the breakfast, it’s not good and overpriced but it doesn’t affect my review because there are so many other options.

2025-10-10 via Nuitee
B
Bart family
6
Pros:

Bathroom had no ventilation

2025-10-07 via Nuitee
A
Al partner
10
Pros:

Great location, room was King, staff was great and helpful when ever we had a question. Went with the breakfast and was one of the best we've seen anywhere.

2025-10-07 via Nuitee
S
Stanley
10
Pros:

It was very nice hotel Very close to the National Mall where you can see all the sights Within walkable distance

2025-10-06 via Nuitee
C
Chad
10
Pros:

The staff working the front desk were fantastic!

2025-10-06 via Nuitee
K
Kim
8
Pros:

Front desk staff was great

2025-10-05 via Nuitee
R
Rachel partner
8
Pros:

Room was clean and staff were helpful. Having guest laundry on our floor was great.

2025-10-05 via Nuitee