Ramada Tropics Resort & Conf Center by Wyndham Des Moines

Pool wasn't open after we'd been told it was, so we canceled and left. Why pay for a poolside room when no pool was open? Also my daughter fell outside on the property in the parking lot, the security person was helpful with getting her up and bringing her bandages and salve. She broke skin in three places and broke her smart watch.

This hotel was a catfish. Very loud and oddly shaped. The room was passable, the water was cold never had warm showers, it also was weirdly humid in the room with the ac on.

So much fun

We had a nice stay,

Was nice hotel little outdated in room curtains are very worn but overall room was clean. Breakfast was good nothing special waffles and cereal along with fruit and granola bars. Was disappointed Sunday when went down to breakfast early Sunday to watch Vikings game in the breakfast area(which is the bar in the hotel) asked to turn on tv(which were working sat morning) but was told they don't come with the breakfast area and the bar people won't be there until 11 to turn them on. 😔 will probaly stay again if in area the kids love the pools just needs some updating in rooms.

No hot water at all in entire hotel! Indoor pools were all ice cold because their heaters were broken too. Pool bar plating extremely loud music after close. Restaurant attached had terrible food and service. Jusr seemed like staff didn’t care about guests or were overwhelmed with amount of clientele in the hotel at one time

The staff is amazing, their kindness and honesty (I left my cc in the pizza resturaunt) made us stay a second night instead of leaving and asking for a refund. The hotel rooms are in dire need of a reno. The carpets are grimy and the smell of the ac transferred to our clothing and luggaged. The bedding was as comfortable as you'd expect and the sheets were clean but had holes in them. The water temp was warm enough and I couldn't figure out how to use the cable tv. It turned on and I could control the volume but nothing else. We had our ipad so we didn't care to ask for help figuring it out. The kids loved the water park and the pizza was good tho a little pricey. I'd go for the water park but stay somewhere cleaner. I honestly feel bad for the staff, they deserve better. Such sweet hardworking people.

No hot water and the hotel is very run-down. Bathroom door did not shut all the way, hair dryer did not work, issues with the television, bathroom sink faucet leaked, and carpet was frayed in the room. There were a lot of stains on the carpet and overall the hallways were dirty. Staff were very kind and helpful, but the hotel needs a lot of updating.

I would NOT stay here again. Property is very run down- doors molding, paint coming off walls, holes in the ceiling, rust on fixtures, not many outlets to charge electronics. Pool staff were inconsistent in implementing “rules”. Arcade is remotely run, so issues can’t be addressed immediately. Their “FREE Continental” Breakfast was disappointing to say the least.

The hotel used to be nice.. showing wear

I stay for fours nights and did not receive housecleaning service. Water ran onto the floor from my shower. And furniture was peeling.

Just got here. Plan on staying 3 days looks like tgey are quite shorthanded. But very pleansat!

The main waterpark feature was closed. Had we known this, we may have booked elsewhere as we have a 5 year old child who loves the water features here. This is the second time in the last 12 months that we have stayed here and had problems with Pirates Cove water features being accessible to guests. Also, no continental breakfast on Friday morning? Both of these items were in the online description. Restaurant under new management, again, unable to serve adult beverages. Been coming here once or twice a year for at least 15 years, sad to see it going downhill.

Mold all the way around the pool liner. Short staffed, so some water amenities not able to be used. Dead crickets on the second floor. Overall, Very disappointed.

Great place for families

Stay a lot. Wish they would do more with the park

The room we booked was supposed to have a pull out couch but it was just a regular couch. We had to have a kid sleep on the floor. There were no extra blankets, bedding or pillows. Luckily we had one in the car.

The pool is great, and the staff is always friendly. The rooms are clean and nice too. I thinks its a great hotel for the price! The pool will definitely keep us coming back!

I booked a room with a Whirlpool a week in advance. Then showed up to check in and was told that the room was overbooked. They threw a blame to third party booking company which i didn’t believe it is a third party booking company problem, since I booked over a week ago. They could have figure that out way before and let me know. They ended up giving me a different room without whirlpool. When asked them for some discount or some kind of credit since the room i got now is less expensive they told me to reach out to the booking company. Thanks to Expedia they tried to help out on this and still Ramada couldn’t do anything about it. I will never book or stay at this place again.!!!!

The hot tub jets did not work. The room I reserved said it had a couch bed it was just a regular couch. The WiFi or the tv did not work