Arcadian Hotel

There was some mildew in the shower

Manager has no dispute resolution skills, citing contradictory information, rude and resorted to shouting at me and several other guests, not a good first experience of the city

all things were great

We arrived at 2 o’clock in the morning. Our room wasn’t available with two beds for me and my son. They put us into a room that had no Air-conditioning no hot water and had a pull out couch which was not fit for purpose. They rectified this on the second day and put us into a room, which is the one that we paid for but this is very unsatisfactory. I asked to have the first night refunded and they said they couldn’t because we’d already paid bookings.com

The cost of the hotel was really high. I had to go to Boston for an event and no hotel is worth $500 a night.

No windows in the room was kind of strange. Hot breakfast would have been nice. Should have been advertised as “continental” breakfast.

Breakfast was basic but ok
some of the rooms are a bit dated and could do with refurb
Windows dont open

The bed was really hard , painful to sleep on and the linens insufficient for sleeping (no comforter or blanket available). There was no way to adjust the temperature as it’s all centrally controlled. We stayed in a townhouse and the light was coming in through the blinds/shades on the door that exits to the ‘porch’ and also through the windows.

The breakfast wasn’t very good and the hotel was way out of Boston It was full
Of football fans.

staff don't speak english, so they could not answer any request.
The breakfast was insulting, both in the form and manner of serving and in filling the lack of ingredients.
On the second day, they did not put out consumables, no tea cups, no tea bags, no soap, and they did not empty the trash cans. In short, there was no proper service for a hotel.

1. The breakfast is essentially a selection of carbohydrates. 2. There is a security deposit which staff say will be reversed within “3-5” business days. It is $50 per day. 3. No Ethernet, only wifi.

Not knowing what time of day it was as we chose an inside room

The breakfast is woeful. It is just a mass of carbohydrates. The heat in the room was way too high.

The breakfast was the most basic I have ever seen in a hotel.
Our biggest problem was the air conditioning not working in our room and we told staff and it was looked at but not fixed so we moved room for second night to then find out air conditioning in new room wasn’t working right either. Told staff and it was reset that night and we got cold air for 30mins before it broke down again! We ended up getting it rest set 5 times in two day to try and get room colder. When we had finally had enough and lack of sleep was getting to us we asked to change room for final night we were then told there were none available as most the hotel had asked for late check outs. We had a friend also staying in hotel and we when to there room to see what it was like and it was like an ice box!! So frustrating