London Marriott Hotel Marble Arch

Hotels
•
Marriott Hotels & Resorts
7.6 (1359 reviews)
134 George Street , London , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Good breakfast
Cons:
Cleanliness issues
Room quality problems
Heating problems

Categories

Cleanliness
5.93
Multiple mentions of body odour and issues with the rooms indicate a significant cleanliness problem.
Service
8.9
Reception staff were described as very helpful, suggesting good service despite issues.
Location
9.44
Location in central London is mentioned positively, making it a strong point for the hotel.
Room Quality
5.89
Room quality was noted negatively with several problems encountered by the guests.
Amenities
8.42
General statements indicate the amenities are decent, though specific issues were raised.
Value for Money
6.88
Guests felt the price was high considering the problems with rooms and service.
Food and Beverage
8.93
Breakfast and restaurant food received positive comments from multiple reviews.
Overall Experience
6.4
Due to significant complaints, overall experience is not favorable for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:32

Property Description

Modern Fitness Centre and Stylish Rooms
The Marriott Hotel Marble Arch offers a modern fitness centre for guests to stay active during their stay. The stylish rooms feature luxurious cotton bedding, Apple TV technology, and a spacious work desk for ultimate comfort and convenience.

Contemporary Restaurant - The Pickled Hen
Indulge in traditional British food and drinks at The Pickled Hen, a modern gastropub located within the hotel. Enjoy a culinary experience without having to leave the premises.

Prime Location near Oxford Street and Hyde Park
Situated just a 5-minute walk from Oxford Street and 500 metres from Hyde Park, Marriott Hotel Marble Arch provides easy access to London's top attractions. Explore the vibrant shopping of Knightsbridge and the lively atmosphere of Soho within walking distance.

Experience luxury and convenience at Marriott Hotel Marble Arch. Book your stay now for an unforgettable London getaway.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 20 per day.

Location

Property Video

Guest Reviews

7.6
Based on 1359 reviews
Cleanliness: 5.93
Service: 8.9
Location: 9.44
Room Quality: 5.89
Amenities: 8.42
Value for Money: 6.88
Food and Beverage: 8.93
Overall Experience: 6.4
M
Markus • solo_traveller • ch
10
2026-03-14 • via Nuitee
G
Gamal • family_with_children • ae
1
Pros:

Misleading Commitment and Unjustified Rejection of Early Checkout Refund

Cons:

I had to check out one day earlier due to a family emergency. On the night before our actual checkout, we informed the hotel of the situation. The front desk advised us to contact Booking.com directly, as they were the source of the reservation.
We did so, and Booking.com emailed us confirming that they had attempted to contact the hotel but received no response. We shared this email with the receptionist at checkout. The hotel denied receiving any communication from Booking.com and stated that they would be “happy to process the refund as soon as they receive the notification from Booking.com,” asking us to follow up again—which we did the next day after returning home.
Surprisingly, the hotel then rejected the request.
If the hotel is not willing to refund:
A) Why claim they had not received any communication from Booking.com?
B) Why promise a refund at checkout, only to reject the request afterward?

2026-03-09 • via Nuitee
A
ANITA • couple • ke
10
2026-03-09 • via Nuitee
L
Levantis • family_with_children • gr
10
2026-03-05 • via Nuitee
L
Luke • couple • gb
8
2026-03-03 • via Nuitee
C
Cullen • solo_traveller • ca
9
2026-03-03 • via Nuitee
A
ANASTASIOS • couple • gr
5
2026-02-23 • via Nuitee
E
EIRINI NIKOLAIDOU • couple • gr
9
:)
Pros:

:)

Cons:

:)

2026-02-23 • via Nuitee
M
MIKE • couple • gb
9
Clean, great shower and superb buffet breakfast
Pros:

Great walk in shower

2026-02-23 • via Nuitee
H
H • couple • no
7
Pros:

The hotel was clean and spacious. The breakfast was very good, the staff were friendly, and the location was excellent.

Cons:

Because of maintenance and renovation work, there was a lot of noise one of the days. We stayed at the hotel to relax before going to a musical, but we were disturbed by a very loud and piercing sound that sounded like drilling or sawing.

2026-02-12 • via Nuitee
N
NASSER Abdulla • couple • qa
5
No
Pros:

No

Cons:

No

2026-02-11 • via Nuitee
H
Hamad • couple • kw
8
2026-02-08 • via Nuitee
M
Mert • couple • tr
9
2026-01-31 • via Nuitee
Y
YUSUF • family_with_children • bh
6
Good
Pros:

Breakfast and staff manner

2026-01-31 • via Nuitee
Y
Yuliia • solo_traveller • de
10
I had a wonderful stay at London Marriott Hotel Marble Arch. The room was clean, modern, and beautiful, the food was del
Pros:

Beautiful, clean, new room

Cons:

Everything was perfect

2026-01-31 • via Nuitee
M
Markus • family_with_children • de
8
2026-01-31 • via Nuitee
A
ABDULLATIF • extended_group • kw
8
2026-01-29 • via Nuitee
L
Loredana • family_with_children • ch
6
Pros:

Das Frühstück ist top. Betten sehr bequem

Cons:

Alt, Teppiche sahen grässlich aus. Schimmel im Bad. Mussten Zimmer wechseln weil das Fenster nicht zu ging und es sehr kalt im Zimmer war.

2026-01-29 • via Nuitee
B
Bhavna • solo_traveller • ae
9
2026-01-27 • via Nuitee
H
Hajraf • couple • kw
9
2026-01-26 • via Nuitee