Baymont by Wyndham Richmond KY

Hotels
•
Baymont Inn & Suites
5 (122 reviews)
100 Eastern Bypass, Richmond, Kentucky, 40475 , Richmond , US
+1 859-623-9220

listing image 1
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Children allowed
Pets allowed

Facilities

Conference space
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Smoke-free property
Free wired internet
Wheelchair accessible parking
Braille or raised signage
24-hour business center
See all facilities

Review Highlights

Pros:
Friendly/respectful staff noted in several reviews
Some rooms recently remodeled and nicely appointed
Convenient location (helpful when car broke down)
Breakfast reported as good in some reviews
Some rooms were reported as large
Cons:
Property undergoing major renovation with hazardous conditions (holes in floor, exposed wires, open electrical boxes)
Unclean rooms and public areas (bugs, dirty washcloth, filth in parking lot)
Safety concerns and suspicious activity reported in the area
Amenities out of service or broken (pool/hot tub closed, broken TV)
At least one staff member refused a refund and was reported as rude

Categories

Cleanliness
2
Multiple reports of unclean rooms and public areas: bugs in corners, a dirty washcloth in the shower, rooms that looked unswept, a filthy parking lot and explicit reports of hazardous conditions (holes in the floor).
Service
7.5
Mixed but generally helpful staff in several reviews (receptionist described as nice, staff called friendly and respectful). There is at least one strong negative service report (employee 'Von' refusing a refund and being rude), so sentiment is mixed-positive overall.
Location
7.5
Several guests noted convenience (e.g., easy access when a car broke down, 'conveniently located'), but there are also safety concerns and reports of suspicious activity and a filthy parking lot. Net sentiment is mixed with a convenience upside.
Room Quality
3
Many rooms described as in poor condition: holes in the floor, exposed wiring, open electrical boxes, very hard beds and small bathroom/lack of lighting; a minority of rooms were noted as newly remodeled and nicely appointed.
Amenities
3.5
Several amenities out of service or broken (pool and hot tub closed for renovations, broken TV), and the lobby/amenity areas described as construction sites; one mention of breakfast being good.
Value for Money
3.5
Multiple guests felt the stay was poor value due to safety and cleanliness issues, and at least one guest reported being refused a refund after encountering hazardous conditions.
Food and Beverage
6.5
Limited mentions but breakfast was described as good in a couple of reviews; otherwise no significant F&B praise or complaints.
Overall Experience
6.5
Overall a negative experience for many guests (unsafe, worst-place comments, guests leaving), though scattered positive notes (friendly staff, some remodeled rooms, convenient location and decent breakfast) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Experience unparalleled comfort at Best Western Richmond Hotel, ideally located near Richmond Centre Mall and numerous attractions.

Spacious and Modern Accommodations
Enjoy one of our 141 air-conditioned rooms equipped with modern amenities, including refrigerators, LCD televisions, and convenient bathroom essentials to make you feel right at home.

Convenient Amenities for Every Traveler
Start your day with a complimentary buffet breakfast, utilize our 24-hour business center, and take advantage of free parking, ensuring a hassle-free stay for both leisure and business guests.

Recreation and Relaxation
Unwind in our indoor pool and hot tub, or maintain your fitness routine in our well-equipped 24-hour fitness center.

Don't wait any longer—secure your unforgettable stay at Best Western Richmond Hotel today!

Important information:

  • Pool access available from 7:00 AM to 11:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • Contactless check-out is available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LEX

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

5
Based on 122 reviews
Cleanliness: 2
Service: 7.5
Location: 7.5
Room Quality: 3
Amenities: 3.5
Value for Money: 3.5
Food and Beverage: 6.5
Overall Experience: 6.5
M
Matthew • family
2
Pros:

Someone running Jack hammer at 6:30 am

2025-08-23 • via Nuitee
K
Kathy
10
Pros:

Remodeling yet friendly and clean and meets needs.

2025-08-18 • via Nuitee
J
Jennifer
8
Good place for an overnight stay
Pros:

Lovely hotel. Conveniently located. My room looked to have been recently renovated.

I would have given 5 stars but the bathroom was very small and needed better lighting.

2025-08-07 • via Nuitee
H
Holly
2
Pros:

Absolutely the worst place ever ! Should be condemned and shut down . I didn’t even and up staying there because the room looked like “Bates Motel “ and I felt very unsafe and uncomfortable being in the area with the room in the condition it was in .

2025-08-01 • via Nuitee
S
Stacy • partner
8
Pros:

They are undergoing renovations which is clearly stated when you check in. The floors are beautiful and can tell it will be amazing when completed

2025-08-01 • via Nuitee
S
Steve
2
Pros:

The receptionist was nice enough, but the area and room were awful. Parking lot was filthy and I'm pretty sure a drug deal was going on. The door wouldn't open properly. The smell in the hallway was terrible. Once we entered our room, there was a hole in the floor and bugs in the corner. Looked like it hadn't been swept. I've stayed in some budget motels, but I did not feel safe here.

2025-07-25 • via Nuitee
F
Francis Sherwin • family_with_children
6
Pros:

It was under renovation and the property was a mess. Bfast was good.

2025-07-16 • via Nuitee
A
Anthony
2
Pros:

This is a property undergoing major renovation with the shoddiest materials and workmanship imaginable. If you want a lobby that's a construction site, open electrical boxes in your room, etc., go ahead and stay here. Otherwise, keep away.

2025-07-06 • via Nuitee
V
Victoria • family
2
Pros:

We booked the hotel through Expedia. We drive 3 hours to the hotel. We walk in and the floors are all ripped up, concrete floors are literally torn up, walls are unpainted with wallpaper ripped from places, a random man was just played out on the lobby couch playing on his phone while the receptionist was missing in action, said random man had to go find her. We get to our room and there’s a hole in the floor that my boyfriend fell through. When he fell through, it shorts the wires and the breaker flipped and we lost power to the entire room. The room had not been cleaned. When we confronted the from desk lady, Von(?), she said she knew about the hole in the floor! She put us in another room but it was just as bad. The beds were hard as rocks. She was hateful to the very nice man from Expedia when he called and refused us a refund and told the man from Expedia to tell me to call back and talk to her manager Carla in the morning. Don’t worry, Von, I will be. Hopefully she’s better at her job than you are at yours. If your hotel is under construction, literally HAZARDOUS, make your guests aware before they drive 3 hours. Now I’m out $100 and had to come to another BETTER hotel for the SAFETY of my own family! This is BOT Expedia's fault!! This is soley the hotels! Expedia was not made aware that they were under construction but they are now and so is the Better Business Bureau.

2025-07-03 • via Nuitee
A
Audra • family
10
Pros:

The renovations are apparent. My room was newly remodeled and nicely appointed.

2025-07-01 • via Nuitee
J
Jordan • family
2
Pros:

Broken keypads around the building - people were propping external doors open with rocks. The pool and hot tub were both down for renovations which was not mentioned before booking this room. broken tv in the room. Air conditioner in room worked well.

2025-06-28 • via Nuitee
L
Lonnie
10
Pros:

Car broke down and hotel was convenient

2025-06-24 • via Nuitee
J
James
10
Pros:

Very friendly and respectful

2025-06-16 • via Nuitee
R
Rosetta • family
2
Pros:

The only good thing about it was the room was big

2025-06-16 • via Nuitee
M
Megan • family
4
Pros:

Staff friendly and helpful. The hotel is being remodled,so there are repairs going on everywhere. We were in a already remodel room and kept falling on the foot sized hole in the middle of the room,wall holes with exposed wires also. The whole place is in a horrible state of disrepair. Also there was a old dirty washcloth hanging from the shower curtain.

2025-06-13 • via Nuitee
V
Verified traveler
6
Average at best
Pros:

The room was typical. There was construction next door tha started early in the morning. Other guests were loud and obnoxious. Oblivious to anyone else staying there.

2025-06-12 • via Nuitee
J
Jasvir • family
2
Pros:

Worst hotel .. plumbing issues. Toilet want flushing.. just stay away

2025-06-11 • via Nuitee
G
Grace
2
Pros:

Left the property with bug bites all over my legs. The beds look like they are from the 80’s. Holes in the wall in bed room. Shower rod was disconnected from the wall. Couldn’t event get out door open. Went to breakfast and there were bugs everywhere. Long story short I would not recommend at all.

2025-05-31 • via Nuitee
D
Dori • partner
4
Pros:

The pool area was dirty and the fitness center was filthy-exercise equipment laying on floor, weight resistance machine broke and drywall dust all over. Remodeled room was good and bed was comfortable

2025-04-29 • via Nuitee
A
Ali
6
Pros:

We stopped on the way heading thru to Townsend TN. When we pulled up we couldnt really tell if it is open

2025-04-28 • via Nuitee