SureStay Hotel by Best Western Mt Pleasant

Hotels
•
Best Western
7.2 (123 reviews)
102 E Burton Rd, Mount Pleasant, Texas, 75455 , Mount Pleasant , US
1-903-577-7377

listing image 1
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Pets allowed

Facilities

Free breakfast
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Designated smoking area
Outdoor pool - seasonal
Conference space
Free breakfast
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Clean and pet friendly
Welcoming and helpful staff
Cons:
Cleanliness issues
Uncomfortable bed and room quality concerns

Categories

Cleanliness
5.16
Several guests reported cleanliness issues, including a dirty bathroom and dust in the coffee pot.
Service
8.63
Guests mentioned the staff as welcoming and helpful, indicating a positive experience overall.
Location
8.67
The location was noted as convenient, with minimal roadway noise reported.
Room Quality
6.12
Issues mentioned included an uncomfortable bed that caused back pain.
Amenities
6.15
Lack of cleanliness in the gym and maintenance issues with appliances.
Value for Money
7.11
Overall value is reflected by mixed experiences; some expected more for the price.
Food and Beverage
7.16
No specific comments about food and beverage; assumed to be standard quality.
Overall Experience
8.63
Despite some issues, many guests were happy and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Discover the perfect getaway at SureStay Hotel by Best Western Mt Pleasant, where comfort meets convenience in the heart of Mount Pleasant.

Recreational Excellence
Unwind in style with our outdoor pool and stay fit in our 24-hour fitness center. There's something for everyone to enjoy.

Culinary Delights
Savor unforgettable meals at Luigis Italian Restaurant, and start each day with a complimentary full breakfast to fuel your adventures.

Business and Comfort Combined
With a business center, conference space, and air-conditioned rooms equipped with modern amenities, both work and relaxation are at your fingertips.

Experience exceptional hospitality and book your stay today at SureStay Hotel by Best Western Mt Pleasant!

Important information:

  • The seasonal pool will be open from June 01 to September 01.
  • Pool access available from 9:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pet max weight (per pet) in lb is 80

  • Pets

    Pet max weight (per pet) in kg is 36

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 123 reviews
Cleanliness: 5.16
Service: 8.63
Location: 8.67
Room Quality: 6.12
Amenities: 6.15
Value for Money: 7.11
Food and Beverage: 7.16
Overall Experience: 8.63
S
Sabrina • family_with_children • us
10
2026-06-29 • via Nuitee
K
Karen • couple • us
9
2026-06-16 • via Nuitee
R
Ramon • couple • us
5
2026-06-13 • via Nuitee
D
Demontrea • solo_traveller • us
10
2026-06-10 • via Nuitee
D
debra • couple • us
7
We had a nice stay and the staff was friendly. The breakfast was okay, they ran out of waffle mix.
Pros:

Swimming pool was quiet and kids were able to enjoy. Room was okay, it smelled funny but it was okay once the a/c was on.

Cons:

The parking lot and the area surrounding the hotel was pretty bad looking. It would serve the hotel well to clean it up and finish out the landscaping. Things were left out around the pool which had made everything faded and dingy. The little details such as old fake plants and palm tree made it look bad. The outside just looks bad.

2026-06-05 • via Nuitee
P
Penny • couple • us
7
it was quit and comfortable slept great
Pros:

the bed was so comphy

Cons:

the huge cockroach in the bathroom in the middle of the night and having to eat breakfast in the lobby.

2026-06-02 • via Nuitee
• couple • us
5
2026-05-24 • via Nuitee
C
Chrisana • solo_traveller • us
4
Catfished and Expensive
Pros:

Location was good. Drive up access to room was convenient

Cons:

Doesn't look like the pictures online. Can't fit in the bathroom because it's so small. Can't hardly shut the door because toilet is in the way. Furniture is outdated and lights are hanging loose on the wall. Just not worth the money I paid for 1 night, which was around $139

2026-05-15 • via Nuitee
M
Martinez • solo_traveller • us
10
2026-05-06 • via Nuitee
S
Smith • solo_traveller • us
7
2026-04-17 • via Nuitee
A
Abraham • solo_traveller • us
10
Pros:

Las habitaciones que tienen sofacama

Cons:

El desayuno

2026-04-16 • via Nuitee
A
Albert • couple • us
1
2026-03-29 • via Nuitee
R
Rachel • couple • us
6
2026-03-23 • via Nuitee
L
LORETHA • solo_traveller • us
4
Dangerous
Cons:

I had the Queen jacuzzi room 127 when I arrived in the room the room was freshly cleaned the floor was really WET from the mopping which made the floor very slick and dangerously slippery. I had a 2 day stay Feb 13-14 on the night of Feb 14 the jacuzzi zets had moved facing up and I wasn’t warned that those zets moved prior to checking in but the zets had moved facing up and I had no clue this would be very dangerous I went to run the water and once I realized the water was too hot I was standing outside the tub and decided to push the zet button and the water shot up out of the jacuzzi and water was all outside the tub the water was coming out so badly I kept slipping down on the hard floor tile I couldn’t stand I had to crawl to the faucets to turn the water off the water damaged the bed it ruined my candles wand I thought I would need emergency care due to the falling down multiple times bare naked

2026-03-16 • via Nuitee
W
Wynette • family_with_children • us
3
2026-03-15 • via Nuitee
B
billy • family_with_children • us
8
2026-03-04 • via Nuitee
J
Joice • solo_traveller • us
10
Pros:

Breakfast was okay

Cons:

Bugs in the room

2026-01-19 • via Nuitee
H
Helena • family_with_children • us
5
If you are looking for a quick sleepover, yes. If you are looking for quality, nope.
Pros:

The area was not the most pleasant. The room had a moldy odor. We were only there for a quick sleep over after traveling across country. I liked that they offered continental breakfast.

Cons:

The odor of the room. The surroundings were not that great.

2026-01-15 • via Nuitee
B
byron • solo_traveller • us
8
Pros:

Juccuzzi

Cons:

Clean

2026-01-03 • via Nuitee
J
John • couple • us
8
Pros:

Price

Cons:

Could use a little renovation

2025-12-29 • via Nuitee