SureStay Hotel by Best Western Mt Pleasant

Hotels
Best Western
7.2 (290 reviews)
102 East Burton Road , Mount Pleasant , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean and pet friendly
Welcoming and helpful staff
Cons:
Cleanliness issues
Uncomfortable bed and room quality concerns

Categories

Cleanliness
5.16
Several guests reported cleanliness issues, including a dirty bathroom and dust in the coffee pot.
Service
8.63
Guests mentioned the staff as welcoming and helpful, indicating a positive experience overall.
Location
8.67
The location was noted as convenient, with minimal roadway noise reported.
Room Quality
6.12
Issues mentioned included an uncomfortable bed that caused back pain.
Amenities
6.15
Lack of cleanliness in the gym and maintenance issues with appliances.
Value for Money
7.11
Overall value is reflected by mixed experiences; some expected more for the price.
Food and Beverage
7.16
No specific comments about food and beverage; assumed to be standard quality.
Overall Experience
8.63
Despite some issues, many guests were happy and expressed a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:55

Property Description

Convenient Location
Situated just off Interstate 30, SureStay Hotel by Best Western Mt Pleasant Inn offers easy access to nearby attractions and businesses.

Comfortable Accommodations
Each room is equipped with modern amenities including a flat-screen cable TV, microwave, refrigerator, and coffee machine, ensuring a comfortable stay for all guests.

Great Facilities
Enjoy a refreshing swim in the outdoor pool, stay active in the fitness centre, and take advantage of the free Wi-Fi access throughout the hotel. With a 24-hour reception, laundry room, and vending machines on-site, all your needs are catered to at SureStay Hotel by Best Western Mt Pleasant Inn.

Book your stay now and experience the convenience and comfort firsthand at SureStay Hotel by Best Western Mt Pleasant Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.2
Based on 290 reviews
Cleanliness: 5.16
Service: 8.63
Location: 8.67
Room Quality: 6.12
Amenities: 6.15
Value for Money: 7.11
Food and Beverage: 7.16
Overall Experience: 8.63
J
Jeffrey solo_traveller us
1
Horrible. Never again!
Pros:

Nothing… no air conditioner when arrived. Filthy. No one even attempted to clean. Tv didn’t work due to internet connection

Cons:

Nothing was clean and nothing worked. No coffee.

2026-08-03 via Nuitee
K
Kierra solo_traveller us
8
2026-07-05 via Nuitee
S
Sabrina family_with_children us
10
2026-06-29 via Nuitee
K
Karen couple us
9
2026-06-16 via Nuitee
R
Ramon couple us
5
2026-06-13 via Nuitee
D
Demontrea solo_traveller us
10
2026-06-10 via Nuitee
D
debra couple us
7
We had a nice stay and the staff was friendly. The breakfast was okay, they ran out of waffle mix.
Pros:

Swimming pool was quiet and kids were able to enjoy. Room was okay, it smelled funny but it was okay once the a/c was on.

Cons:

The parking lot and the area surrounding the hotel was pretty bad looking. It would serve the hotel well to clean it up and finish out the landscaping. Things were left out around the pool which had made everything faded and dingy. The little details such as old fake plants and palm tree made it look bad. The outside just looks bad.

2026-06-05 via Nuitee
P
Penny couple us
7
it was quit and comfortable slept great
Pros:

the bed was so comphy

Cons:

the huge cockroach in the bathroom in the middle of the night and having to eat breakfast in the lobby.

2026-06-02 via Nuitee
couple us
5
2026-05-24 via Nuitee
C
Chrisana solo_traveller us
4
Catfished and Expensive
Pros:

Location was good. Drive up access to room was convenient

Cons:

Doesn't look like the pictures online. Can't fit in the bathroom because it's so small. Can't hardly shut the door because toilet is in the way. Furniture is outdated and lights are hanging loose on the wall. Just not worth the money I paid for 1 night, which was around $139

2026-05-15 via Nuitee
M
Martinez solo_traveller us
10
2026-05-06 via Nuitee
S
Smith solo_traveller us
7
2026-04-17 via Nuitee
A
Abraham solo_traveller us
10
Pros:

Las habitaciones que tienen sofacama

Cons:

El desayuno

2026-04-16 via Nuitee
A
Albert couple us
1
2026-03-29 via Nuitee
R
Rachel couple us
6
2026-03-23 via Nuitee
L
LORETHA solo_traveller us
4
Dangerous
Cons:

I had the Queen jacuzzi room 127 when I arrived in the room the room was freshly cleaned the floor was really WET from the mopping which made the floor very slick and dangerously slippery. I had a 2 day stay Feb 13-14 on the night of Feb 14 the jacuzzi zets had moved facing up and I wasn’t warned that those zets moved prior to checking in but the zets had moved facing up and I had no clue this would be very dangerous I went to run the water and once I realized the water was too hot I was standing outside the tub and decided to push the zet button and the water shot up out of the jacuzzi and water was all outside the tub the water was coming out so badly I kept slipping down on the hard floor tile I couldn’t stand I had to crawl to the faucets to turn the water off the water damaged the bed it ruined my candles wand I thought I would need emergency care due to the falling down multiple times bare naked

2026-03-16 via Nuitee
W
Wynette family_with_children us
3
2026-03-15 via Nuitee
B
billy family_with_children us
8
2026-03-04 via Nuitee
J
Joice solo_traveller us
10
Pros:

Breakfast was okay

Cons:

Bugs in the room

2026-01-19 via Nuitee
H
Helena family_with_children us
5
If you are looking for a quick sleepover, yes. If you are looking for quality, nope.
Pros:

The area was not the most pleasant. The room had a moldy odor. We were only there for a quick sleep over after traveling across country. I liked that they offered continental breakfast.

Cons:

The odor of the room. The surroundings were not that great.

2026-01-15 via Nuitee