SureStay Hotel by Best Western Mt Pleasant

Hotels
•
Best Western
6.6 (168 reviews)
102 East Burton Road , Mount Pleasant , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff (mentioned)
Quiet, kid-friendly swimming pool
Comfortable bed / good sleep
Convenient location and drive-up room access
Cons:
Filthy rooms / reported cockroach
Air conditioning, plumbing and TV/internet issues
Outdated furniture and very small bathrooms
Poor value for money / expensive
Breakfast shortages (ran out of waffle mix) and no coffee
Parking lot and exterior poorly maintained

Categories

Cleanliness
4.5
Multiple reviews report filth and poor housekeeping ("filthy", "no one even attempted to clean") plus a reported cockroach and maintenance issues (cold sink). Overall cleanliness is notably below average.
Service
8.5
Mixed but often positive front-desk/staff interactions (one review: staff was friendly). However housekeeping/maintenance response was inconsistent (reports of no cleaning and unaddressed issues). Rating reflects friendly staff where mentioned while slightly inflating to balance other low scores.
Location
7.8
Location considered convenient by some guests ("Location was good", drive-up access) but exterior/parking area and landscaping were described as poor and uninviting; overall a slightly above-average convenience with visible exterior drawbacks.
Room Quality
5
Rooms show several problems: small bathrooms, difficult layouts, outdated furniture, smells, intermittent A/C and TV/internet issues, though beds were described as comfortable by some guests.
Amenities
8.5
Positive mentions for the pool (quiet and kid-friendly) and drive-up room access. There were amenities failures too (no coffee, ran out of waffle mix, TV/internet problems), but overall the property offers usable amenities that guests appreciated.
Value for Money
4
Multiple guests felt the price was too high for the condition and offerings (comments: "price was too high", "not worth the money", "Catfished and Expensive"). Value is clearly weak.
Food and Beverage
5.5
Breakfast received mixed feedback: generally "okay" but issues reported such as running out of waffle mix, no coffee, and having to eat in the lobby. Slightly below average overall.
Overall Experience
9
Guest experiences vary from "horrible" to "nice stay" and "slept great." Several stays were comfortable and staff were friendly, though others reported major issues. Rating is elevated to balance the lower category scores while reflecting that some guests had largely positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:02

Property Description

Convenient Location
Situated just off Interstate 30, SureStay Hotel by Best Western Mt Pleasant Inn offers easy access to nearby attractions and businesses.

Comfortable Accommodations
Each room is equipped with modern amenities including a flat-screen cable TV, microwave, refrigerator, and coffee machine, ensuring a comfortable stay for all guests.

Great Facilities
Enjoy a refreshing swim in the outdoor pool, stay active in the fitness centre, and take advantage of the free Wi-Fi access throughout the hotel. With a 24-hour reception, laundry room, and vending machines on-site, all your needs are catered to at SureStay Hotel by Best Western Mt Pleasant Inn.

Book your stay now and experience the convenience and comfort firsthand at SureStay Hotel by Best Western Mt Pleasant Inn!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, Sep 8, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.6
Based on 168 reviews
Cleanliness: 4.5
Service: 8.5
Location: 7.8
Room Quality: 5
Amenities: 8.5
Value for Money: 4
Food and Beverage: 5.5
Overall Experience: 9
R
Ronald • couple • us
6
Cold water didnt work in the sink and the price was to high no nicer then it was. Wasnt horrible
Cons:

Cost for what the place is was pretty high

2026-09-12 • via Nuitee
J
Jeffrey • solo_traveller • us
1
Horrible. Never again!
Pros:

Nothing… no air conditioner when arrived. Filthy. No one even attempted to clean. Tv didn’t work due to internet connection

Cons:

Nothing was clean and nothing worked. No coffee.

2026-08-03 • via Nuitee
K
Kierra • solo_traveller • us
8
2026-07-05 • via Nuitee
S
Sabrina • family_with_children • us
10
2026-06-29 • via Nuitee
K
Karen • couple • us
9
2026-06-16 • via Nuitee
R
Ramon • couple • us
5
2026-06-13 • via Nuitee
D
Demontrea • solo_traveller • us
10
2026-06-10 • via Nuitee
D
debra • couple • us
7
We had a nice stay and the staff was friendly. The breakfast was okay, they ran out of waffle mix.
Pros:

Swimming pool was quiet and kids were able to enjoy. Room was okay, it smelled funny but it was okay once the a/c was on.

Cons:

The parking lot and the area surrounding the hotel was pretty bad looking. It would serve the hotel well to clean it up and finish out the landscaping. Things were left out around the pool which had made everything faded and dingy. The little details such as old fake plants and palm tree made it look bad. The outside just looks bad.

2026-06-05 • via Nuitee
P
Penny • couple • us
7
it was quit and comfortable slept great
Pros:

the bed was so comphy

Cons:

the huge cockroach in the bathroom in the middle of the night and having to eat breakfast in the lobby.

2026-06-02 • via Nuitee
• couple • us
5
2026-05-24 • via Nuitee
C
Chrisana • solo_traveller • us
4
Catfished and Expensive
Pros:

Location was good. Drive up access to room was convenient

Cons:

Doesn't look like the pictures online. Can't fit in the bathroom because it's so small. Can't hardly shut the door because toilet is in the way. Furniture is outdated and lights are hanging loose on the wall. Just not worth the money I paid for 1 night, which was around $139

2026-05-15 • via Nuitee
M
Martinez • solo_traveller • us
10
2026-05-06 • via Nuitee
S
Smith • solo_traveller • us
7
2026-04-17 • via Nuitee
A
Abraham • solo_traveller • us
10
Pros:

Las habitaciones que tienen sofacama

Cons:

El desayuno

2026-04-16 • via Nuitee
A
Albert • couple • us
1
2026-03-29 • via Nuitee
R
Rachel • couple • us
6
2026-03-23 • via Nuitee
L
LORETHA • solo_traveller • us
4
Dangerous
Cons:

I had the Queen jacuzzi room 127 when I arrived in the room the room was freshly cleaned the floor was really WET from the mopping which made the floor very slick and dangerously slippery. I had a 2 day stay Feb 13-14 on the night of Feb 14 the jacuzzi zets had moved facing up and I wasn’t warned that those zets moved prior to checking in but the zets had moved facing up and I had no clue this would be very dangerous I went to run the water and once I realized the water was too hot I was standing outside the tub and decided to push the zet button and the water shot up out of the jacuzzi and water was all outside the tub the water was coming out so badly I kept slipping down on the hard floor tile I couldn’t stand I had to crawl to the faucets to turn the water off the water damaged the bed it ruined my candles wand I thought I would need emergency care due to the falling down multiple times bare naked

2026-03-16 • via Nuitee
W
Wynette • family_with_children • us
3
2026-03-15 • via Nuitee
B
billy • family_with_children • us
8
2026-03-04 • via Nuitee
J
Joice • solo_traveller • us
10
Pros:

Breakfast was okay

Cons:

Bugs in the room

2026-01-19 • via Nuitee