TownePlace Suites by Marriott St. Louis Edwardsville, IL

Everything was great!!!

The woman who cleaned the breakfast area was so very kind and friendly.

Overall good experience.

clean safe

Fast check in, clean room

Very nice, new hotel. Rooms were very clean. Breakfast was a bit small on options, but good stay overall.

Nice, spacious rooms. Very clean and had a good breakfast.

The Hotel is good and beds are comfortable. however the customer service this time around was horrible. Philip the manager who checked us in definitely needs some training. he doesn't know how to talk to the guest. very rude and felt very unwelcome. We even observed him shouting at one of his coworker very harshly/loudly in front of all the guest at the lobby. He should have handle it behind the closed door. very unprofessional. We have been coming to Edwardsville for past 2-3 years and stay at the hotel couple of times a year and now with this unpleasant experience we might have to look for other options around the area.

The staff is extremely friendly. The location is great.

The hotel is in a good location. Beds were comfortable and the room was clean. I didn’t see any evidence of bugs, etc. The only reason my review is 4 stars instead of 5, was because of the hallway deodorizer they were using was overwhelming. I wasn’t sure what smell they were trying to cover up, but for someone with a sensitive nose it was overpowering. Overall, I highly recommend, and I would definitely stay here again!

DO NOT book here, especially if you are a person of color. They will appear to seem inclusive by allowing a person of color to mange but they will hold people to a different standard when you visit their location. My family and I arrive at this location on Friday and towards the completion of check out, they required my husband to sign a noise ordinance. We did not mind and thought it was great until we noticed the rules only applied to those who are of color. My family and I followed EVERY rule and we were happy to abide. However, we were met with a large group of those who were allowed to gather outside underneath our room and hold a party until 2am. I even reached out to the manager Mr. Williams who wanted to highlight that he was a Black man from the area and of course he believes this group was justified in their wrong doing. We have a voice recording of the front office desk saying she was even frustrated and have contacted her manager several times. Mr. Williams lied and we understand that he needs to keep his job but at what expense? The expense of allowing a family to have little to zero sleep and put in danger of having to travel the next day because his property refused to do their job? They will enforce the rules but if you are of color, they will call the police.

We did not agree with their immediate decision and said we will just file a formal complaint. The VP of operations, Mr. Cleave, then threaten to steal from us because we did not like his decision.

I recently stayed at TownePlace and had a very disappointing experience at check-in that I feel needs to be addressed. I had booked three rooms in advance through a third-party site, but upon arrival, the front desk agent, Philip, only checked us in for two rooms, claiming the third room had already been checked in by someone else.

We later found out that a family member—who had arrived earlier—booked a separate room because they were told they couldn’t check in under my reservation. I asked Philip if there was any way we could access the third room. Instead of helping, he flatly said we would have to pay their current rates and that even if there was an issue with the third-party booking, it wasn’t their problem. He refused to review the confirmation numbers I had on hand and kept repeating himself in a dismissive tone.

When I asked if the reservation might be under a different name (as sometimes third-party systems split names), he continued with an attitude, saying things like, “Why would you book under a different name?” I explained that I hadn’t, but that the system may have used my maiden name for one room and my married name for another. He showed no willingness to assist or even listen properly.

After I insisted multiple times, he finally checked the system again—and confirmed the third room was under my name. Still, he said we couldn’t have it unless the person who checked in came back, despite me being the reservation holder. His tone and refusal to work with m

The name marriot. I was given a 1 hour late checkout

All good, very nice and clean and quiet.

We checked in on Sunday to visit our daughter that goes to SIUE, this was located very close to campus. We dropped our bags off and spent the day in St. Lewis and arrive back later that evening and played a game with our daughter then about to have her leave and get ready for bed we noticed a bug crawling on the bed. We trapped it and put it on the table to figure out what type of bug it was. We took a lot of pictures and found that it was a cockroach nymph! We then started to look around the room, the bed, bathroom and then found several more in the kitchen. One has trapped itself in a glass and the other were crawling in a hole by the shelf. We packed our things, because we're not sleeping with bugs in our room (#218) I spoke with Carmen at the front desk and she didn't look surprised when I told her we had baby cockroaches in our room. All she said was the hotel is completely booked and she didn't have another room for us. I said I would like a refund and she said the Phillip the manager would be in tomorrow at 3pm and I could call him. All the hotels in the area were booked and we had to drive to Alton for another room. I sent an email to Phillip and didn't hear anything back until almost 7pm and by email he was only going to give me a 30% discount. I then called and spoke with Phillip, ask why I couldn't have my full refund and he said because we checked out after midnight that we stayed and he spoke with the bug guy and his house keeping service and they said oh, it's not an infestation. I'm sorry, but it shouldn't matter when we discovered the roach, just that this hotel has them and are unwilling to give you a refund because they need to still make some money. This is not good business! I have also started a claim with Marriott to investigate so that I can receive my full refund, but I have to wait 72 hours. I will include the pictures we took, beware of this hotel!

The stay was amazing, from the staff to the facilities it was an all around great stay!

Friendly staff

Great stay other than the TV signal didn’t work and when desk staff was notified there was no attention.